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Author
Cláudio Sapateiro
;
Pedro Antunes
Title
An emergency response model toward situational awareness improvement
Type
Conference Article
Year
2009
Publication
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives
Abbreviated Journal
ISCRAM 2009
Volume
Issue
Pages
Keywords
Information systems
;
Model structures
;
Risk management
;
Business continuity
;
Contingent factors
;
Emergency management
;
Emergency response
;
Emergency scenario
;
High reliability organizations
;
Situation awareness
;
Situational awareness
;
Emergency services
Abstract
When facing emergency scenarios, several contingent factors may strongly condition the pre-defined response procedures. The proposed approach takes the perspective that an emergency response tool may guide the response effort. The tool adopts a conceptual model grounded on existing situation awareness models and research work done with High Reliability Organizations. The model structures the emergency management process in a set of dimensions that should be collaboratively correlated by the involved participants in order to mitigate the disruptive situation. An instantiation of the proposed approach is also described in the paper, focusing on IT service desk teams addressing emergency incidents that may compromise business continuity.
Address
Systems and Informatics Department, Polytechnic Institute of Setúbal, Portugal; Informatics Department, Faculty of Sciences, University of Lisbon, Portugal
Corporate Author
Thesis
Publisher
Information Systems for Crisis Response and Management, ISCRAM
Place of Publication
Gothenburg
Editor
J. Landgren, S. Jul
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9789163347153
Medium
Track
Open Track
Expedition
Conference
6th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
913
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