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	Author	Federico Angaramo; Claudio Rossi
	Title	Online clustering and classification for real-time event detection in Twitter			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	1098-1107
	Keywords	Event detection, Social Media, Clustering, Machine Learning, Twitter
	Abstract	Event detection from social media is a challenging task due to the volume, the velocity and the variety of user-generated data requiring real-time processing. Despite recent works on this subject, a generalized and scalable approach that could be applied across languages and topics has not been consolidated, yet. In this paper, we propose a methodology for real-time event detection from Twitter data that allows users to select a topic of interest by defining a simple set of keywords and a matching rule. We implement the proposed methodology and evaluate it with real data to detect different types of events.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	1st International Workshop on Intelligent Crisis Management Technologies for Climate Events (ICMT)	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2182
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	Author	Fabio Ciravegna; Jerry Gao; Chris Ingram; Neil Ireson; Vita Lanfranchi; Humasak Simanjuntak
	Title	Mapping Mobility to Support Crisis Management			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	305-316
	Keywords	GIS, mapping, mobility tracking, large scale data, visual analytics.
	Abstract	In this paper we describe a method and an infrastructure for rapid mapping of mobility patterns, based on a combination of a mobile mobility tracker, a large-scale data collection infrastructure, and a data and visual analytics tool. The combination of the three enables mapping everyday mobility patterns for decision makers, e.g. city council, motorways authorities, etc. and can support emergency responders in improving their preparedness and the recovery in the aftermath of a crisis. The technology is currently employed over very large scale: (i) in England it is used by a public body to incentivise physical mobility (400,000 app downloads and hundreds of millions of data point since September 2017); (ii) in Sheffield UK, through the MoveMore initiative, tracking active mobility of users (5,000 downloads); and (iii) the European project SETA, to track multimodal mobility patterns in three cities (Birmingham, Santander and Turin).
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Geospatial Technologies and Geographic Information Science for Crisis Management (GIS)	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2109
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	Author	Erion Elmasllari
	Title	Why IT systems for emergency response get rejected: examining responders' attitude to IT			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	994-1002
	Keywords	Acceptance of ICT, Survey on existing approaches, Impact of IT, Grounded Theory
	Abstract	Emergency responders' attitude to IT is marked by resistance, aversity, and rejection. This does not extend to technology in general and is specific to IT alone. Current research on the topic only presents partial, scattered, and unconnected accounts that do not provide a starting point on how to tackle this attitude. The available models for technology acceptance are also generic and do not take into account the specifics of the emergency response domain. Through extensive user research combined with a grounded theory approach, this paper identifies twelve problem areas from which responders' negative attitude towards IT arises. By extending the technology acceptance models with this new knowledge, we provide system designers with an understanding of what to tackle and tune in their IT system designs so that a positive attitude among emergency responders can be achieved.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Open Track	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2171
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	Author	Emma Hudson-Doyle; Douglas Paton; David Johnston
	Title	Reflections on the communication of uncertainty: developing decision-relevant information			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	166-189
	Keywords	Uncertainty, Communication, Decision-making, Participatory, Advice
	Abstract	Successful emergency management decision-making during natural hazard events is fundamentally dependent upon individual and team situation awareness (i.e., how selection, interpretation, and understanding of available information defines the problem and identifies solutions) while operating under high time and risk pressures. The development and evolution of SA, and response effectiveness during a crisis, depends upon information and advice from external experts. This advice is characterised by stochastic (system variability) and epistemic (lack of knowledge) uncertainty, constraining decision-making and blocking or delaying action. How this uncertainty is communicated, and managed, varies throughout the phases of emergency management. Through this 'Insight' paper, we review how people cope with uncertainty, individual and team factors that affect uncertainty communication, and inter-agency methods to enhance communication. We propose communicators move from a one-way dissemination of advice, towards two-way and participatory approaches that identify decision-relevant uncertainty information needs pre-event, for communication efforts to focus on in-event.
	Address	Joint Centre for Disaster Research / Massey University; Joint Centre for Disaster Research / Massey University; College of Health and Human Sciences, Charles Darwin University; GNS Science
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Data Issues for Situation/Disaster Awareness	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1650
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	Author	Elmhadhbi Linda; Karray Mohamed Hedi; Archimède Bernard
	Title	Towards an Operational Emergency Response System for Large Scale Situations: POLARISC			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	778-785
	Keywords	Emergency response, Emergency Response System, Semantic interoperability, Ontology.
	Abstract	After a lot of recent natural and human-made disasters all over the word, the large scale emergency response process is becoming very critical and challenging. Lives can be lost and property can be harmed. To respond to these major threats, an effective operational emergency response system needs to address the necessity of data sharing, information exchange and correlation between different Emergency Responders (ERs) including firefighters, police, health care services, army, municipality and so on to successfully respond to large scale disasters. Therefore, the goal of this paper is to introduce POLARISC, an interoperable software solution based on a common and modular ontology shared by all the ERs. Its main objective is to solve the problem of semantic difference and heterogeneity of data to guarantee a common understanding among the various ERs in order to coordinate and to obtain a real time operational picture of the situation.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Universal Design of ICT in Emergency Management	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2150
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	Author	Efstratios Kontopoulos; Panagiotis Mitzias; Jürgen Moßgraber; Philipp Hertweck; Hylke van der Schaaf; Désirée Hilbring; Francesca Lombardo; Daniele Norbiato; Michele Ferri; Anastasios Karakostas; Stefanos Vrochidis; Ioannis Kompatsiaris
	Title	Ontology-based Representation of Crisis Management Procedures for Climate Events			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	1064-1073
	Keywords	Crisis management, ontology, semantic integration, decision support, description logics
	Abstract	One of the most critical challenges faced by authorities during the management of a climate-related crisis is the overwhelming flow of heterogeneous information coming from humans and deployed sensors (e.g. cameras, temperature measurements, etc.), which has to be processed in order to filter meaningful items and provide crisis decision support. Towards addressing this challenge, ontologies can provide a semantically unified representation of the domain, along with superior capabilities in querying and information retrieval. Nevertheless, the recently proposed ontologies only cover subsets of the relevant concepts. This paper proposes a more “all-around” lightweight ontology for climate crisis management, which greatly facilitates decision support and merges several pertinent aspects: representation of a crisis, climate parameters that may cause climate crises, sensor analysis, crisis incidents and related impacts, first responder unit allocations. The ontology could constitute the backbone of the decision support systems for crisis management.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	1st International Workshop on Intelligent Crisis Management Technologies for Climate Events (ICMT)	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2178
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	Author	Dick Ooms; Willem-Jan van den Heuvel; Bartel Van de Walle
	Title	A Conceptual Framework for Civil-Military Interaction in Peace Support Operations			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	1003-1015
	Keywords	Civil-Military Interaction (CMI), domain modeling, process model, knowledge management, case study.
	Abstract	In complex emergencies, civil and military organizations often find themselves being partners in an international effort aimed at peace keeping, humanitarian relief, and development support. Civil and military partners need to exchange information and to cooperate as required. This assumes effective and efficient Civil-Military Interaction (CMI). However, CMI research literature shows that, in practice, this is far from a reality. In particular, our research indicates that deficiencies in knowledge processes and knowledge management within international civil and military organizations contribute to the causes of ineffective and inefficient CMI. Our research aims to investigate the feasibility of developing technical solutions exploiting knowledge engineering, to support fieldworkers in overcoming these CMI problems. As a first step, this paper introduces a Conceptual Framework (CF) that captures reference models of the CMI domain. The CF has been developed to analyze CMI problems and underlying KM deficiencies. It is being illustrated, explored and validated using real-world case studies.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Open Track	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2172
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	Author	Diana Fischer; Carsten Schwemmer; Kai Fischbach
	Title	Terror Management and Twitter: The Case of the 2016 Berlin Terrorist Attack			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	459-468
	Keywords	Terrorist attacks, social networking sites, social media, Twitter, topic modeling, terror management, sense-making
	Abstract	There is evidence that people increasingly use social networking sites like Twitter in the aftermath of terrorist attacks to make sense of the events at the collective level. This work-in-progress paper focuses on the content of Twitter messages related to the 2016 terrorist attack on the Berlin Christmas market. We chose topic modeling to investigate the Twitter data and the terror management theory perspective to understand why people used Twitter in the aftermath of the attack. In particular, by connecting people and providing a real-time communication channel, Twitter helps its users collectively negotiate their worldviews and re-establish self-esteem. We provide first results and discuss next steps.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Social Media Studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2123
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	Author	Diana De Alwis; Ilan Noy
	Title	Sri Lankan Households a Decade after the Indian Ocean Tsunami			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	339-350
	Keywords	Sri Lanka, tsunami, disaster, household survey, long-run impact
	Abstract	We estimate the causal effect of the Indian Ocean tsunami in Sri Lanka on household income and consumption eight years after the event, using a quasi-experimental method. A strong association between area-wide tsunami disaster shock and increases in household income and consumption in the long-term emerged from our empirical investigation. Deviating from the common observation on short-term impacts, these results are suggestive of an optimistic potential for some long-lasting potentially successful recovery scenarios. Still, Sri Lanka received a very large amount of external transfers post-tsunami, much larger than is typical for disaster events and one which may not be replicable in other cases. Our findings suggest a more nuanced picture with respect to household consumption impacts. We observe a reduction of food consumption and only find an increase in non-food consumption. The increase in non-food consumption is much smaller than the observed increase in income. We also find that households in high-income regions experienced much better recovery from the disaster. Keywords Sri Lanka, Tsunami, disaster, household survey, long-run impact
	Address	Victoria University of Wellington; Victoria University of Wellington
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Understanding Risk, Risk Reduction, Consequences and Forecasting	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1662
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	Author	Derek Phyn
	Title	New Zealand GIS for Emergency Management (NZGIS4EM): Making GIS and its practitioners integral to emergency management in New Zealand			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	223-232
	Keywords	GIS Emergency Management New Zealand
	Abstract	Geographic Information Systems (GIS) have often been poorly considered, planned and implemented across New Zealand's emergency management sector. GIS practitioners involved in emergency management events are often the ones who suffer the consequences of this. Recent significant events have reinforced both the need for a nation-wide coordinated, planned and pro-active approach to implementing GIS for emergency management, and the advantages that GIS can offer to the emergency management sector if implemented properly. This paper offers insights into the “grass roots” foundation of a community called New Zealand GIS for Emergency Management (NZGIS4EM) to address these issues. In its founding year (2017/2018) the priority for an interim NZGIS4EM committee has been to establish the foundation of the community, this is primarily administrative projects. Several other subject targeted projects are also underway or planned relating to data, standards, symbology, common operating picture and interoperability. Key challenges for NZGIS4EM relate to a shortage of funding, logistics of physical meetings, current lack of governance and a lack of legal mandate in New Zealand to enforce standards for emergency management. Attention in the sector is now moving towards the implementation of a Common Operating (or Operational) Picture (COP). Key messages that the author believes are pertinent include: that it's not all about the tools; plan big, but then prioritise and implement small; ensure the COP is used BAU; minimal or no training should be required; ensure it is quicker for frontline users; ensure there is a plan B and a plan C if the internet and/or power goes out; identify and lobby agencies who should be the authoritative source of truth for essential data; implement phases of response for information requirements; consider national and/or regional hosting of platforms, and; recognize that real-time crowd sourced data may be the future of intelligence and plan for that.
	Address	Waikato Regional Council
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Geospatial and temporal information capture, management, and analytics in support of Disaster Decision Making	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1646
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	Author	Deborah Bunker; Anthony Sleigh
	Title	The Future of Spatial Systems for Disaster Management			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	279-285
	Keywords	Spatial information systems, disaster management, situational awareness, community resilience.
	Abstract	The Spatial Futures Forum, held in Sydney in September 2017, highlighted issues that governments, emergency management organisations, academics and spatial systems research and development groups should carefully consider as they work towards a future that provides 'inter-connectedness with inclusiveness' for individuals and the societies in which they live. This is especially important when we consider the implications for disaster management when situational awareness and community resilience will be reliant on the: successful connection and integration of the 'islands' of spatial information generated by and stored in current systems; development of a real-time 'data on demand' approach to spatial systems; and the development and careful curation of an individual's 'virtual identity' from an ethical, legal, property ownership and risk perspective.
	Address	The University of Sydney; The University of Sydney
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Geospatial and temporal information capture, management, and analytics in support of Disaster Decision Making	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1692
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	Author	David Paulus; Kenny Meesters; Bartel Van de Walle
	Title	Turning data into action: supporting humanitarian field workers with open data			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	1030-1039
	Keywords	Humanitarian disaster response, decision-making support, information needs, information systems
	Abstract	In the aftermath of disasters, information is of the essence for humanitarian decision makers in the field. Their concrete information needs is highly context-influenced and often they find themselves unable to access the right information at the right time. We propose a novel ICT-based approach to address these information needs more accurately. First, we select a group of in-field decision makers and collect their concrete information needs in the disaster aftermath. We then review to what extent existing data and tools can already address these needs. We conclude that existing solutions fall short in meeting important information needs of the selected group. We describe the design of an information system prototype to address these gaps more accurately. We combine data of the International Aid Transparency Initiative and the Humanitarian Data Exchange to form the data-backend of our system. We describe our implementation approach and evaluation plan.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Open Track	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2175
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	Author	Christian Reuter; Gerhard Backfried; Marc-André Kaufhold; Fabian Spahr
	Title	ISCRAM turns 15: A Trend Analysis of all ISCRAM-Papers 2004-2017			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	445-458
	Keywords	ISCRAM, Social Media, Trend Analysis, Systematic Literature Review, Vocabulary Analysis
	Abstract	In 2004, Information Systems for Crisis Response and Management (ISCRAM) was a new area of research. Pioneering researchers from different continents and disciplines found fellowship at the first ISCRAM work-shop. Around the same time, the use of social media in crises was first recognized in academia. In 2018, the 15th ISCRAM conference will take place, which gives us the possibility to look back on what has already been achieved with regard to IT support in crises using social media. With this article, we examine trends and devel-opments with a specific focus on social media. We analyzed all papers published at previous ISCRAMs (n=1339). Our analysis shows that various platforms, the use of language and coverage of different types of disasters follow certain trends – most noticeably a dominance of Twitter, English and crises with large impacts such as hurricanes or earthquakes can be seen.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Social Media Studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2122
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	Author	Chanvi Kotak; Brian Tomaszewski; Erik Golen
	Title	3-1-1 Calls Hot Spot Analysis During Hurricane Harvey: Preliminary Results			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	350-361
	Keywords	Hurricane Harvey, 3-1-1 data calls, hot spot analysis.
	Abstract	Hurricane Harvey caused massive damage and necessitated the need for identification of areas under high risk. During Harvey, the city of Houston received more than 77000, 3-1-1 calls for assistance. Due to damage caused to the infrastructure, it became difficult to handle and respond to the crisis. Geographic Information Systems (GIS) is a vital technology to assist with real-time disaster monitoring. we investigated if a correlation could be found between 311 data calls made during the Hurricane Harvey and aerial images captured during the event, specifically to see if 311 data could be ground-truthed via hot spot analysis. Preliminary results indicate that visual representation of 3-1-1 call data can aid in analyzing the expected areas of high traffic of calls for assistance and plan an effective way to manage resources. Future work will involve more in-depth analysis of combined 3-1-1 call data with satellite imagery using image classification techniques.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Geospatial Technologies and Geographic Information Science for Crisis Management (GIS)	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2113
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	Author	Changwon Son; Jukrin Moon; S. Camille Peres; Farzan Sasangohar
	Title	An Episode as a Trace of Resilient Performance in Multi-Agency Incident Management Systems			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	942-948
	Keywords	Resilience, Emergency, Incident Management, Episode Analysis
	Abstract	In order to cope with increasing complexity of catastrophic disasters, resilience is considered an essential capability of an incident management system (IMS). As resilience is manifested during systems operation, a naturalistic observational study was conducted to understand how resilient performance dynamically takes place in this domain. The study results were presented using the concept of episodes, each of which uncovers a trace of such resilient performance following an information input called an inject. The episode analysis also facilitated the identification of complex and dynamic interactions among human and technological agents to satisfy work demands, representing work-as-done (WAD) in large-scale emergency response operations.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Designing for Resilience	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2166
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	Author	Cedric Papion
	Title	Water supply network resilience in the Wellington Region			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	263-271
	Keywords	Water supply, seismic resilience, geo-spatial optimization
	Abstract	Wellington sits across an active seismic fault line and depends on remote sources for its water supply. With widespread damage expected after a large earthquake, it may be months before a minimal water supply is restored to residents, and even longer before it reaches the tap. This paper presents a recent study undertaken to identify network vulnerabilities and take water supply resilience to the next level. The study presented a possible timeline for repairs to the bulk network and restoration of supply to each suburb's reservoir. This highlighted the most critical areas where an alternative supply or storage was needed. The study also considered how to get the water to the customers after the reticulation network had been damaged. The strategy considered by Wellington Water was to develop a seismically-resilient skeleton network connecting reservoirs and key distribution points. A notable innovation was the use of algorithms to determine optimal locations for public tap stands and identify the most cost-effective critical pipe network where strengthening upgrades needed to be focused. The aspects of the project concerning its significance for the region, the overall resilience strategy and the pipeline resilience engineering were presented at the Institute of Public Works Engineering Australasia (IPWEA) and Water NZ conferences in 2017. While this paper touches on these subjects, its main focus is on the use of geospatial information for earthquake preparedness and resilience planning.
	Address	Stantec
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Geospatial and temporal information capture, management, and analytics in support of Disaster Decision Making	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1655
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	Author	Cécile L'Hermitte; William Wang; Eric Deakins
	Title	Exploring the Physical Internet concept to improve disaster relief operations			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	12-27
	Keywords	Emergency Response; Disaster Relief; Physical Internet; Logistics; Supply Chain Management
	Abstract	Successful disaster relief operations call for responsive and flexible movements of goods in order to make the relief items available when and where they are needed by the affected communities. The objective of this explorative research is to investigate the applicability of the Physical Internet to emergency relief operations. The Physical Internet is a groundbreaking logistical system in which standardised, modular packages are automatically routed from origin to destination through a hyperconnected network of logistics providers and facilities. Although the concept is receiving growing attention from academics, practitioners and policy makers, research in the disaster management context is virtually non-existent. Based on a review of the relevant academic literature and publicly available information from emergency responding agencies and the media, we firstly use the Kaikoura earthquake that occurred in the South Island of New Zealand on 14th November 2016 to identify six key requirements that support the efficient movement of relief items in the aftermath of a disaster. We then identify six characteristics of the Physical Internet and explore how these characteristics can support the requirements of emergency response operations. We conclude that the Physical Internet principles have the potential to enhance the speed, flexibility and reliability of emergency responses. In other words, a fully integrated and collaborative logistics system in which relief items and information move seamlessly across a web of interconnected transport modes and operators can increase the efficient deployment of urgently needed relief items. This study extends the Physical Internet principles to emergency relief operations and identifies new ways of improving and optimising the logistics of emergency responses. In doing so, this research aims to stimulate debate within the disaster relief sector.
	Address	University of Waikato; University of Waikato; University of Waikato
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Resilience to cope with the unexpected	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1648
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	Author	Cary Milkop; Najif Ismail
	Title	The Poor Performance of Non Structural Components in Seismic Events in Context			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	351-365
	Keywords	seismology earthquake retrofitting
	Abstract	Damage to non-structural components (NSCs) in seismic events has been identified as a recurring problem in New Zealand for decades. It is also a problem in comparable seismic risk countries. Whilst improvements have been made and lessons learned, the complexity of suspended ceilings has also grown. The purpose of this article is to review the situation for suspended NSCs and to discuss recommendations. Whilst NSCs have not received the attention that structural components have, they are a significant source of costs and consequences should they fail in seismic events. Several articles have emerged surrounding NSC failure but owing to the inherent complexity of the subject, there is no one document that covers all aspects. The poor performance of NSCs in seismic events has been known and written about for several decades. The USA is a comparable and useful source of information around what has proven to be effective and system-changing.
	Address	Wellington Institute of Technology; Wellington Institute of Technology
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN	978-0-473-45447-0	Medium
	Track	Understanding Risk, Risk Reduction, Consequences and Forecasting	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1681
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	Author	Briony Gray; Mark Weal; David Martin
	Title	Supporting Situational Awareness during Disasters: The Case of Hurricane Irma			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	123-131
	Keywords	Situational Awareness, Hurricane Irma, Conceptual Framework, Disaster Management, Social Media
	Abstract	In a rapidly globalizing world, disasters and the way in which they are managed are changing. Social media, in conjunction with other online resources, now provide a wealth of information throughout the lifecycle of disasters and are relied upon by individuals and emergency responders alike. The study of such data as a lens for analysis has proved valuable in recent years, with many contributing to targeted emergency response protocols and improved methods for the management strategies of future crises. This study seeks to make a similar contribution by reporting on the use of such data for situational awareness during the case of hurricane Irma, which occurred between September and August 2017. Using a mixed methods approach the paper examines data from social media such as Twitter, as well as other online sources such as blogs and news media, to provide original insight into the disaster. A conceptual framework is then applied to determine the uses and users of social media, and to identify how these change throughout the course of the disaster, thus demonstrating situational awareness over time. The paper concludes with proposed improvements for disaster management and emergency response for future similar disasters, specifically in the hurricane season, in addition to more generalized hazards which are predicted to increase in their frequency and severity due to underlying issues such as climate change.
	Address	University of Southampton; University of Southampton; University of Southampton
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN	978-0-473-45447-0	Medium
	Track	Data Issues for Situation/Disaster Awareness	Expedition		Conference	ISCRAM Asia Pacific 2018: Innovating for Resilience - 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific
	Notes	bjg1g11@soton.ac.uk			Approved	no
	Call Number				Serial	1664
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	Author	Briony Gray; Mark Weal; David Martin
	Title	Building Resilience in Small Island Developing States: Social Media during the 2017 Atlantic Hurricane Season			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	469-479
	Keywords	Social Media, Hurricanes, Resiliency, Community Engagement, SIDS
	Abstract	There are growing concerns that future Atlantic hurricane seasons will be severe and unpredictable due to underlying factors such as climate change. The 2017 season may offer a range of lessons, especially to small island developing states (SIDS), who are looking to build community resilience and heighten community engagement to cope with disaster. While many SIDS utilise a range of media and technology for these purposes, there has been a recent uptake in the use of social media, which may have further potential to support their goals. This paper scopes the use and users of social media in the case of Antigua and Barbuda during the 2017 Atlantic hurricane season. Through a series of qualitative interviews it explains the role that social media currently has, and concludes with suggestions for its improvement in future seasons that are contextualized over the disaster lifecycle phases.
	Address	University of Southampton; University of Southampton; University of Southampton
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN	978-0-473-45447-0	Medium
	Track	Social Media and Community Engagement Supporting Resilience Building	Expedition		Conference	ISCRAM Asia Pacific 2018: Innovating for Resilience - 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific
	Notes	bjg1g11@soton.ac.uk			Approved	no
	Call Number				Serial	1688
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	Author	Björn Johan Erik Johansson; Joeri van Laere; Peter Berggren
	Title	Evaluating Team Resilience in Simulator-Based Crisis Management Training			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	914-923
	Keywords	Team resilience, assessment, simulation games, training, Systemic Resilience Model
	Abstract	Currently, there is a lack of assessment approaches for evaluation of resilient capabilities in simulation games. This paper presents work-in-progress to create such an instrument to be used in crisis management simulation games for the fuel, food, and finance sectors. The “Team Resilience Assessment Method for Simulation” (TRAMS) is based on the Systemic Resilience Model and departs from the assumption that resilient crisis management teams will be able to develop strategies for assuring that anticipation, monitoring, response, recovery, and learning are established and maintained in their respective organizations as well as in the crisis management team. A prototype version of the TRAMS, based on the experiences of representatives from the involved sectors and firmly related to resilience theory, is presented and discussed. The TRAMS instrument will be tested in 30 planned simulations games including participants from the fuel, food, and finance sectors.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Designing for Resilience	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2163
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	Author	Björn Johan Erik Johansson; Amanda Jaber; Joeri van Laere; Peter Berggren
	Title	The lack of preparedness for payment disruptions in local community core businesses			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	904-913
	Keywords	Critical infrastructure, resilience, payment system, food distribution, fuel distribution
	Abstract	One of the most important infrastructures for society is the payment system. If this system malfunctions, it can lead to disruptions in other critical infrastructures. By developing resilience i.e. the ability to recover or resist different disruptions in complex dynamic systems, as well as analyzing and raising awareness about it, such events can hopefully be handled better. The purpose of this study is to gain an insight into the different sectors' ways of dealing with disturbances in the payment system. Six participants from the food, fuel and bank sectors were interviewed using semi-structured questions. The interviews were conducted and data was analyzed using a thematic analysis approach. The results indicate a low level of resilience maturity among these organizations when it comes to handle long-term disruptions in the payment systems. The results provide valuable input to the project and a better understanding of payment infrastructure resilience.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Designing for Resilience	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2162
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	Author	Béatrice Linot; Jérôme Dinet; François Charoy; Valérie L. Shalin
	Title	Information gain in sociotechnical systems			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	764-777
	Keywords	Communication, information sharing, virtual information display.
	Abstract	Much of the crisis management literature focuses on improving communication by improving the integrity of communication equipment, vulnerable for example, to the loss of electricity. But communication issues arise in sociotechnical systems with functioning communication equipment, prompting researchers and practitioners alike to bemoan the absence of information sharing. Computer scientists envision a giant virtual display accessible to all, but little thought has gone into the principles for selecting, formatting and organizing content to make it useful. Here we argue that what is needed is information rather than data, and that situating data in context is key to the provision of information. Documentation of information exchange issues in real crisis management is quite superficial, generally pointing to conclusions without any supporting data. Using documentation of the Deepwater Horizon Accident in 2010, we distinguish between data and information, and the challenge this poses to the design of computational support for information sharing.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Universal Design of ICT in Emergency Management	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2149
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	Author	Apoorva Chauhan; Amanda Lee Hughes
	Title	Social Media Resources Named after a Crisis Event			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	573-583
	Keywords	Crisis Informatics, Crisis Named Resources, Social Media
	Abstract	Crisis Named Resources (CNRs) are the social media accounts and pages named after a crisis event. CNRs typically appear spontaneously after an event as places for information exchange. They are easy to find when searching for information about the event. Yet in most cases, it is unclear who manages these resources. Thus, it is important to understand what kinds of information they provide and what role they play in a response. This paper describes a study of Facebook and Twitter CNRs around the 2016 Fort McMurray wildfire. We report on CNR lifecycles, and their relevance to the event. Based on the information provided by these resources, we categorize them into 8 categories: donations, fundraisers, prayers, reactions, reports, needs and offers, stories, and unrelated. We also report on the most popular CNR on both Facebook and Twitter. We conclude by discussing the role of CNRs and the need for future investigation.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Social Media Studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2132
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	Author	Anne-Marie Barthe-Delanoë; Sébastien Truptil; Nelly Olivier-Maget; Frédérick Bénaben
	Title	Towards an Organizational and Socio-Technical Context-Aware Adaptation of Emergency Plans			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	212-217
	Keywords	Agility, context awareness, emergency plan, preparation
	Abstract	In France, facilities listed under environment protection regulations are required to draw up emergency plans. During a crisis situation, facing an unexpected event, these plans may be irrelevant. They have to be adapted to the current crisis situation and its observed or anticipated evolutions, using data emitted by the crisis ecosystem. But this adaptation requires lots of effort and is time-consuming. This article aims at presenting an approach to ensure the dynamic adaptation of emergency plans. We propose to identify generic configuration variables (representing interactions of physical phenomena and human factors on the facility) and to feed these configuration variables by collecting and processing data emitted by sensors, social networks, official reports, etc. Therefore, emergency plans could natively integrate agility by their ability to detect and take into account a change in the crisis situation and decision makers will be supported since the early stage of the crisis response.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Command and control studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2101
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