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Diana C. Arce Cuesta, Gilbert J. Huber, Jose Orlando Gomes, & Paulo V. R. Carvalho. (2015). A Framework to Capture Incidents during Emergency Situations. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: Emergency organizations have contingency plans, which define responsibilities, resources, and actions to be performed in an emergency situation. However, unexpected incidents may arise and cause additional difficulty in the emergency control process. The knowledge that team members develop to deal with these incidents and keep the system ?functioning? improves resilience and response and is very valuable for such organizations. This research addresses the problem of how to capture the incidents and knowledge generated during the emergency response through a conceptual framework. The framework defines a structured process for preparation and capture of incidents during an emergency through direct observations, to assist in the capture and proper representation of the incidents to produce knowledge within other practitioners.
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Gilbert J. Huber, Roberto F. Júnior, Paulo V. R. Carvalho, & José O. Gomes. (2015). Applying resilience approach to C2 Center during FIFA`s 2014 World Cup in Rio de Janeiro. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: Rio de Janeiro?s Integrated Command and Control Center (CICC-RJ ) has already seen duty in several large scale events which happened in town, some planned, others not. CICC-RJ is part of Rio de Janeiro state?s response to the Brazilian national government?s mandate to improve the state?s ability to anticipate and respond coherently to public safety events in the region. Its infrastructure is intended to enable and promote local agencies? ability to anticipate, plan, monitor, and respond to public safety events by sharing operational intelligence and acting in concert. The aim of this paper is to explore some of the CICC-RJ issues where fragility and resilience were at play during the operational management of the 2014 World Cup in Rio de Janeiro, as the CICC-RJ seeks to enhance its capabilities to promote resilience in preparation for the 2016 Olympics in Brazil.
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