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	Author	Holzhüter, M.; Huhle, G.; Reuter-Oppermann, M.; Hellriegel, J.; Klafft, M.
	Title	Acceptance study on application systems to improve situational incident management through bi-directional communication between citizens and decision-makers in emergencies and crises situations			Type	Conference Article
	Year	2023	Publication	Proceedings of the 20th International ISCRAM Conference	Abbreviated Journal	Iscram 2023
	Volume		Issue		Pages	197-207
	Keywords	Emergency Control Centre; Situational Awareness; Acceptance of ICT; Population; Crowdsourcing; Video Support; Bidirectional Communication
	Abstract	Efficient hazard prevention and disaster control depend on situational awareness. Situational information is – among others – provided by citizens on the ground. Disaster managers are often reluctant to use such information on a large scale or in a systematic way for fear of being overwhelmed by information overload in a stressful crisis. New information technologies for crisis management are strongly dependent on the acceptance of the people using them and can only be successful as socio-technical systems. Therefore, 354 employees of public and private emergency operation centres as well as members of crisis management teams were asked to assess different information sharing technologies. 504 people from the public responded to an online survey about their willingness to use such technologies. The results indicate a high level of acceptance by both user groups for bi directional communication technologies for situation management and the improvement of situational awareness.
	Address	Fraunhofer FOKUS; COREVAS GmbH & CO.KG; Technische Universität Darmstadt; Fraunhofer FOKUS; Fraunhofer FOKUS
	Corporate Author				Thesis
	Publisher	University of Nebraska at Omaha	Place of Publication	Omaha, USA	Editor	Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
	Language	English	Summary Language		Original Title
	Series Editor	Hosssein Baharmand	Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition	1
	ISSN		ISBN		Medium
	Track	Technologies for First Responders	Expedition		Conference
	Notes	http://dx.doi.org/10.59297/ZLXU9879			Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2518
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