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Author  |
Grace, R.; Montarnal, A.; Petitdemange, E.; Rutter, J.; Rodriguez, G.R.; Potts, M. |
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Title |
Collaborative Information Seeking during a 911 Call Surge: A Case Study |
Type |
Conference Article |
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Year |
2023 |
Publication |
Proceedings of the 20th International ISCRAM Conference |
Abbreviated Journal |
Iscram 2023 |
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Issue |
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Pages |
649-662 |
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Keywords |
Emergency Communications; Information Seeking; Emergency Management; Crisis Informatics |
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Abstract |
This case study examines collaborative information seeking in a public-safety answering point during a 911 call surge that occurred when a man fired an assault rifle at police officers and evaded capture for nearly an hour in March 2020. Overwhelmed by questionable and imprecise reports from 911 callers, telecommunicators and on scene responders began working together to conduct broad and deep searches for the shooter. Whereas broad searches improved the scope of information gathering by identifying multiple, albeit questionable and imprecise, reports of the suspect’s location, deep searches improved the quality of information gathering by investigating 911 callers’ reports using drone, helicopter, and patrol units. These findings suggest requirements for collaborative information seeking in public-safety answering points, including capabilities to conduct broad and deep searches using next-generation 911 technologies, and command and control requirements for triaging these search tasks within inter-organizational emergency response systems. |
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Address |
Texas Tech University; IMT Mines Albi; Pennsylvania State University; Chandler Police Department |
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Publisher |
University of Nebraska at Omaha |
Place of Publication |
Omaha, USA |
Editor |
Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi |
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Language |
English |
Summary Language |
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Original Title |
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Series Editor |
Hosssein Baharmand |
Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
1 |
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ISSN |
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Track |
Command and Control Studies |
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Conference |
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Notes |
http://dx.doi.org/10.59297/ZFAY5505 |
Approved |
no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2554 |
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