Nicolas LaLone, & Andrea Tapia. (2016). Three Lessons from Aurorasaurus about Public Facing Information System Design. In A. Tapia, P. Antunes, V.A. Bañuls, K. Moore, & J. Porto (Eds.), ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management. Rio de Janeiro, Brasil: Federal University of Rio de Janeiro.
Abstract: Response-focused information systems have the same data processing needs as citizen science initiatives. We present three lessons learned over a three-year period with a public facing information system devoted to early warning and event detection that will benefit designers of similar systems. First, we urge those creating information systems inside of crisis response to look for proxy events that will serve as an inexpensive means through which to pursue proof-of-concept or to explore pre-existing fully tested products. Second, we urge information system designers to engage the communities and gatekeepers of enthusiast communities surrounding the event that information system is meant to serve. It will not only help development, but also increase the chances of that system?s success. Finally, aiming for self-interest rather than event-interest will allow users to feel involved; ultimately aiding participation and retention.
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Tilo Mentler. (2017). Applying Usability Engineering to Interactive Systems for Crisis and Disaster Management. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 929–938). Albi, France: Iscram.
Abstract: Crisis and disaster management are increasingly characterized by interactive systems intended to be valuable support for professionals and volunteers in preventing, preparing for, responding to and recovering from major incidents and accidents. Therefore, usability in terms of safe and efficient usage of computer-based solutions becomes a crucial factor for successful crisis and disaster management. In order to ensure usability, it has to be addressed systematically throughout any development process. In this paper, established engineering approaches to crisis and disaster management systems are summarized. Subsequently, resemblances (e.g. diversity of users and devices) and differences (e.g. scalability) between safety-critical contexts of medical device design and crisis management are outlined. Following this, recommendations for applying usability engineering processes to disaster management are derived from standards and guidelines according to medical device design (IEC 62366-1:2015, ISO 14971:2007). Particularly, relationships and interactions between usability engineering and risk managements measures (e.g. hazard-related use scenarios) are described.
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Ulrich Meissen, Frank Fuchs-Kittowski, Michael Jendreck, Stefan Pfennigschmidt, Markus Hardt, & Agnès Voisard. (2017). A general system architecture and design for the coordination of volunteers for agile disaster response. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 890–900). Albi, France: Iscram.
Abstract: In the recent decade the evolvement and widespread success of new technologies in particular in the field of computing power, network bandwidth, mobile networks and wearable devices have prepared the foundation for completely new approaches in crisis management. Currently, we are at the edge that such new technologies for crisis management are becoming a real and practically applicable option, e.g. in the field of alerting, crowdsourcing, and crowdtasking. In parallel, we witness in the recent years that citizens are more and more willing to help during crisis and disasters, thus providing a large – yet unused – potential for agile support in disaster preparation and response. In many disaster situations the emergency personnel reach the limits of their capabilities. In particular during the isolation phase the support of such volunteers can be a valuable benefit for disaster response. With the help of new technologies crisis management can provide current on-site information via mobile devices in real time as well as organize and coordinate the activities of the volunteers at specific locations. In this paper we present the results of the research project ENSURE: a general architecture and a system design for the coordination of spontaneous volunteers for agile disaster response. With the expected broader implementation of such systems in disaster management in the future it is inevitable to elaborate such common technological foundations for practical mass applications.
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