| Records |
Author  |
Karim Touloum; Djilali Idoughi; Ahmed Seffah; Camille-Rosenthal Sabroux |
| Title |
Scenarios + touchpoints = A method for analyzing crisis situations and designing management and rescue services |
Type |
Conference Article |
| Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
| Volume |
|
Issue |
|
Pages |
497-501 |
| Keywords |
Disasters; Industrial research; Information systems; Crisis management; Persona; Scenario; Service design; User experience; Disaster prevention |
| Abstract |
The increase of natural, industrial disasters and diverse crisis has stimulated more research interest to developing new forms of services support in the decision making process. To effectively prepare, mitigate and deal with such disasters, the prior of the people experiences involved in crisis preparedness and rescue need to be captured and used as a basis knowledge in existing and innovative services design. In this paper, we propose a scenario-based method for collecting and structuring the service user experience (UX), taking into account of the relevant user-service encounter through service touchpoints. The proposed method is applied to a crisis management case study. |
| Address |
Laboratory of Applied Mathematics, University A. Mira, Béjaïa, Algeria; Laboratoire D'Analyse et Modélisation de Systèmes Pour L'Aide la DEcision, Université Paris-Dauphine, France |
| Corporate Author |
|
Thesis |
|
| Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
|
Series Title |
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Abbreviated Series Title |
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| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
|
| Track |
Emergency Management Information Systems |
Expedition |
|
Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
1013 |
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| Author |
Ahmed Seffah; Jean-Pierre Cahier; Aurélien Bénel |
| Title |
Thinking global acting local: A human-centric pattern to designing information-intensive services for global crisis management |
Type |
Conference Article |
| Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Hardware; Crisis management; Crisis situations; Design Patterns; Global and local informations; Human-centered designs; Local decisions; Local information; Service design; Information systems |
| Abstract |
Information-intensive services for global crisis situations management can no longer be based on local information only. A global picture is required to be able to make informed and reliable local decisions. It takes also to know how the local decisions one country may take will affect the others. Indeed, each country, city or community needs the whole picture and the key facts in managing the situation in their local area. Therefore, we should provide a proven solution to identify, analyze and mix the relevant information to support informed local decision based on both global and local information. In this paper, we introduce a novel design pattern to face this challenge of making informed local decisions. We also provide two real life examples illustrating the needs of the design pattern. |
| Address |
ICD/Tech-CICO, STMR (UMR CNRS 6279), Troyes University of Technology, France |
| Corporate Author |
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Thesis |
|
| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
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Abbreviated Series Title |
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| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
| Track |
User Centred Design Process for EMIS |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
933 |
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