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Author  |
Björn JE Johansson; Amanda Jaber; Joeri van Laere; Peter Berggren |
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Title |
Crisis Response During Payment Disruptions – The Themes of TRAMS |
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Conference Article |
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Year |
2020 |
Publication |
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2020 |
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Pages |
264-275 |
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Keywords |
Crisis Management, Payment Disruptions, Resilience, Thematic Analysis. |
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Abstract |
A qualitative analysis of observation protocols and audio recordings from 14 crisis response exercises has been conducted revealing eight themes reoccurring in multi-disciplinary team discussions about crisis response to large disruptions to the card payment system. The themes were: Coordinate and collaborate, Payment options, Cash circulation, Fuel and transportation, Security, Inform, communicate and the media, Hoarding and rationing, and Vulnerable groups. The analysis suggest that Swedish society is vulnerable to disruptions in the card payment services, largely due to a low diversity in payment options, the lack of prepared back up solutions for payment, and insufficient cash flows to support a cash only scenario. A longer (several days) disruption in the card payment system will demand coordinating mechanisms for information management, available payment options, and preparedness for rapid establishment of cash flows. Today, these mechanisms do not exist. Simulation exercises with stake-holders are an important mean for increasing awareness about these vulnerabilities and the challenges associated with coping with them. |
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Linköping University; Linköping University; Skövde University; Linköping University |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Amanda Hughes; Fiona McNeill; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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ISSN |
978-1-949373-27-26 |
ISBN |
2411-3412 |
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Track |
Command & Control Studies |
Expedition |
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Conference |
17th International Conference on Information Systems for Crisis Response and Management |
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Notes |
bjorn.j.johansson@liu.se |
Approved |
no |
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Call Number |
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Serial |
2227 |
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Author |
Peter Berggren; Björn JE Johansson; Ellen Ekström |
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Title |
Resilience through training – assessing cognition in teams |
Type |
Conference Article |
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Year |
2016 |
Publication |
ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2016 |
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Abstract |
Breakdowns in team cognition are accepted as an explanation for system collapses, especially in complex environments. In the nuclear industry, training for system collapses is a part of the job for control room teams. Such training focus both on improving skills required for recognising and solving disturbances and on improving team processes. This paper presents an approach to team training for nuclear power plant control room teams with the purpose of making the system more resilient by improving debriefing sessions through feedback on shared strategic understanding among team members. |
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Publisher |
Federal University of Rio de Janeiro |
Place of Publication |
Rio de Janeiro, Brasil |
Editor |
A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto |
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Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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ISSN |
2411-3388 |
ISBN |
978-84-608-7984-9 |
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Track |
Command and Control Studies |
Expedition |
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Conference |
13th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1382 |
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