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Author
Roser Beneito-Montagut
;
Susan Anson
;
Duncan Shaw
;
Christopher Brewster
Title
Governmental social media use for emergency communication
Type
Conference Article
Year
2013
Publication
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2013
Volume
Issue
Pages
828-833
Keywords
Civil defense
;
Disasters
;
Information systems
;
Risk management
;
Emergency communication
;
Emergency management
;
Governmental agency
;
Information flows
;
Institutional resilience
;
Social media
;
Web 2.0 tools
;
Societies and institutions
Abstract
The possibility of crowdsourced information, multi-geographical and multi-organisational information flows during emergencies and crises provided by web 2.0 tools are providing emergency management centres with new communication challenges and opportunities. Building on the existing emergency management and social media literature, this article explores how institutions are using and adopting social media for emergency communication. By examining the drivers and barriers of social media adoption in two European governmental agencies dealing with emergencies, the paper aims to establish a framework to examine whether and how institutional resilience could be improved.
Address
Aston Business School, United Kingdom; Warwick Business School, United Kingdom
Corporate Author
Thesis
Publisher
Karlsruher Institut fur Technologie
Place of Publication
KIT; Baden-Baden
Editor
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9783923704804
Medium
Track
Social Media
Expedition
Conference
10th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
302
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