Record |
Author |
Gesine Hofinger; Robert Zinke; Laura Künzer |
Title |
Psychological requirements for crisis and emergency decision-support systems for public transport control centers |
Type |
Conference Article |
Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
Volume |
|
Issue |
|
Pages |
|
Keywords |
Application programs; Artificial intelligence; Control rooms (power plants); Decision support systems; Employment; Information systems; Control center; Crisis management; Emergency situation; Industrial logistics; Production process; Public transportation; Requirements analysis; Software applications; Mass transportation |
Abstract |
Control center staff is used to working with software applications for e.g. surveillance of production processes, for controlling and timing of industrial logistics, and for recording and filing incidents and actions. Yet, decision-support systems for emergency situations pose additional demands on employees in this domain. This paper reports first findings for psychological requirements for decision support systems in the rise of emergencies as identified in a federal German research project in the domain of public transportation. In control centers both the humans on duty who have to intervene during an emergency, and the technical system which provides decision-alternatives for supporting the action are considered. Based on findings of the project, psychological, technical and organizational requirements identified in interviews, observations, document analysis and additional relevant literature are generalized. |
Address |
University of Jena, Germany |
Corporate Author |
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Thesis |
|
Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
|
Series Issue |
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Edition |
|
ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
Track |
User Centred Design Process for EMIS |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
588 |
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