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Author |
Syed Ahmed; Paul A. BiedrzyckiA.; Shannon Opel; David A. Nelson; Marie G. Sandy; Zeno Franco |
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Title |
Community engagement for translational disaster research: Fostering public, private & responder group partnerships |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Keywords |
Disaster prevention; Information science; Information systems; Mergers and acquisitions; Public health; Community engagement; FEMA Whole Community Initiative; Informatics; Professional development; Translational Research; Disasters |
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Abstract |
Vulnerable communities are disproportionately impacted by major disasters. Information scientists working to improve disaster planning and mitigation efforts in these communities often involve first responder (practitioner) groups in collaborative design; however, less emphasis has been placed on developing long-term, sustainable crisis informatics partnerships at the population level. Community-based participatory research approaches are gaining attention in the US as an important element in translational science efforts designed to move innovations “from the bench to the curbside.” Community Engagement in Research (CEnR) is a community research approach adopted US National Institutes of Health (NIH) to improve public health intervention. CEnR has implications for improving the generalizability of ISCRAM research, may provide a roadmap for Public/Private/Community disaster research partnerships, and suggests modifications to training for information scientists working in this arena. The CEnR approach also recognizes conflicts that can occur in community/government partnerships, emphasizing the importance of predicting and preventing these situations. © 2012 ISCRAM. |
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Medical College of Wisconsin, United States; Dept. Public Health, City of Milwaukee, United States; University of Wisconsin, Milwaukee, United States |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
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Track |
Special Session Mixed Methods |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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no |
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Call Number |
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Serial |
16 |
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Author |
Jason R.C. Nurse; Sadie Creese; Michael Goldsmith; Rachel Craddock; Glyn Jones |
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Title |
An initial usability evaluation of the secure situation awareness system |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Volume |
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Issue |
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Pages |
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Keywords |
Information systems; Crisis management; Human experience; Situation awareness; System evaluation; Usability; User testing; Bioinformatics |
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Abstract |
The importance of situation awareness systems in crisis-management scenarios cannot be emphasised enough. These systems enable entire disaster situations to be mapped out in a real-time fashion thereby aiding significantly in human decision-making and the necessary positioning, management and deployment of resources. As a result of the core role these systems play in responding to crises, it is vital that they are highly usable and optimized for human cognition and experience. In this paper we consider this reality in the context of an initial evaluation of the visualisation interface of a situation-awareness tool called Secure Situation Awareness (SSA). Our evaluation seeks to gather useful feedback from potential end-users on the usability of the tool's interface to feed into the design and development of interfaces for similar systems. © 2012 ISCRAM. |
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Department of Computer Science, University of Oxford, United Kingdom; Thales UK Research and Technology, United Kingdom |
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Thesis |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
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Track |
Human Experiences in the Design of Crisis Response and Management Services and Systems |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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no |
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Call Number |
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Serial |
176 |
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Author |
Jack Pagotto; Darrell O'Donnell |
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Title |
Canada's multi-agency situational awareness system – Keeping it simple |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Issue |
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Pages |
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Keywords |
Atoms; Bioinformatics; Civil defense; Computer architecture; Disasters; Geographic information systems; Information dissemination; Information systems; Maps; Risk management; Virtual reality; Cap; Collaboration; Common alerting protocols; Data aggregation; Emergency management; GeoRSS; Hub; Incident; Information exchanges; Multi agencies; Open Standards; Situational awareness; System-of-systems; Information management |
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Abstract |
The Canadian Multi-Agency Situational Awareness System (MASAS) is rapidly becoming Canada's national system for exchanging emergency management incident-relevant information amongst multiple agencies and jurisdictions. Through the use of structured information aligned with open standards, and a centrally managed open architecture, MASAS provides a trusted virtual community with the ability to seamlessly exchange emergency management information. MASAS offers an information exchange architecture that is based around a highly resilient system of data aggregation hubs that are easily accessible directly or through third party commercial tools by emergency management officials at all levels, from the smallest community in the most remote areas of Canada's north to key federal stakeholders such as the federal Government Operations Centre or the Canadian military. This paper highlights the key design principles, experimental activities, and technology implementation strategies that are positioning MASAS as a Canadian success story in the making – from coast to coast to coast. © 2012 ISCRAM. |
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Address |
Centre for Security Science, Canada; Continuum Loop Inc., Canada |
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Thesis |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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Abbreviated Series Title |
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Series Volume |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
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Track |
Inter-Organizational Exercises and Operations |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
182 |
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Author |
Lise Ann St. Denis; Amanda L. Hughes; Leysia Palen |
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Title |
Trial by fire: The deployment of trusted digital volunteers in the 2011 shadow lake fire |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Volume |
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Issue |
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Pages |
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Keywords |
Civil defense; Disasters; Information systems; Lakes; Risk management; Crisis informatics; Digital volunteers; Emergency management; Social media; Trusted volunteers; Human resource management |
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Abstract |
We report on the use of a team of trusted digital volunteers during the 2011 Shadow Lake Fire that occurred in the US Pacific Northwest to extend the social media capacity of a Type I incident management team. In this case study, we outline the tools and processes used by this virtual team to coordinate their activities, monitor social media communication and to establish communications with the public around the event. Finally, we discuss the potential merits and limitations of implementing a team of trusted volunteers and explore how this idea could be incorporated into emergency management organizations. © 2012 ISCRAM. |
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Address |
ATLAS, Project EPIC, University of Colorado, Boulder, United States; Computer Science, Project EPIC, University of Colorado, Boulder, United States |
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Thesis |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
Medium |
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Track |
Social Media and Collaborative Systems |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
207 |
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Author |
Kate Starbird; Grace Muzny; Leysia Palen |
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Title |
Learning from the crowd: Collaborative filtering techniques for identifying on-the-ground Twitterers during mass disruptions |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Volume |
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Issue |
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Pages |
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Keywords |
Artificial intelligence; Information systems; Learning systems; Social networking (online); Support vector machines; Crisis informatics; Human computation; Mass disruption; Microblogging; Political protest; Behavioral research |
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Abstract |
Social media tools, including the microblogging platform Twitter, have been appropriated during mass disruption events by those affected as well as the digitally-convergent crowd. Though tweets sent by those local to an event could be a resource both for responders and those affected, most Twitter activity during mass disruption events is generated by the remote crowd. Tweets from the remote crowd can be seen as noise that must be filtered, but another perspective considers crowd activity as a filtering and recommendation mechanism. This paper tests the hypothesis that crowd behavior can serve as a collaborative filter for identifying people tweeting from the ground during a mass disruption event. We test two models for classifying on-the-ground Twitterers, finding that machine learning techniques using a Support Vector Machine with asymmetric soft margins can be effective in identifying those likely to be on the ground during a mass disruption event. © 2012 ISCRAM. |
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Address |
University of Colorado, Boulder, United States; University of Washington, Seattle, United States |
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Corporate Author |
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Thesis |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
Medium |
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Track |
Social Media and Collaborative Systems |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
208 |
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Author |
Andrea Bellucci; Alessio Malizia; Paloma Díaz; Ignacio Aedo |
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Title |
Framing the design space for novel crisis-related mashups: The eStoryS example |
Type |
Conference Article |
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Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
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Volume |
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Issue |
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Pages |
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Keywords |
Disasters; Information systems; Metadata; Risk management; World Wide Web; Collaboration Tool; Conceptual frameworks; Crisis informatics; Emergency management; Georeferenced information; Natural disasters; User-generated content; Web mashups; Design |
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Abstract |
Web 2.0 can be viewed as a platform where users can develop their own web applications. It is also characterized by a vast amount of user-generated contents presenting spatial and temporal components, by means of associated metadata. These metadata has been successfully exploited to generate map-based mashups (web applications gathering data from different sources) facing different kind of crisis situations, ranging from natural disasters (earthquakes, wildfires, floods...) to human-made disasters (terrorist attacks, school shootings, conflicts...). The social and collaborative dimensions of the Web 2.0 can be also exploited for managing crisis-related information. We present here a survey of current crisis-related mashups we employed to extract design dimensions and provide a conceptual framework that can be used: A) to understand current systems and; b) to design next generation of crisis-related mashups. We propose the eStoryS system as an example of application developed following the design principles presented in this paper. On the basis of our analysis, we believe that the design dimensions posited here provide useful insights for the design of novel web mashups in the emergency management domain. |
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Address |
Universidad Carlos III, Madrid, Spain |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
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Medium |
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Track |
Collaboration and Social Networking |
Expedition |
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Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
300 |
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Author |
Jesse Blum; Genovefa Kefalidou; Robert Houghton; Martin Flintham; Unna Arunachalam; Murray Goulden |
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Title |
Majority report: Citizen empowerment through collaborative sensemaking |
Type |
Conference Article |
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Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
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Volume |
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Issue |
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Pages |
767-771 |
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Keywords |
Digital storage; Citizen engagements; Collaborative sensemaking; Crisis informatics; Emergency responders; Narrative; Sensemaking; Sensemaking activities; Social media; Information systems |
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Abstract |
In the past crisis sensemaking activities have primarily been controlled by professional emergency responders and the media. Social media, however, has the potential to see a shift towards more grassroots and ad hoc citizen engagement. This paper sets out our vision and our progress in implementation of a new online platform called 'Majority Report', which aims to empower citizen sensemaking activities around crisis events. The concept is to facilitate citizen volunteers to draw together a range of digital media (photographs, Tweets, videos, etc.) to present stories of crisis events, and thus demarcate arguments about different understandings in terms of the temporal ordering of event narrative components and their relations to each other. Through collaborative usages of the platform, accounts may be improved by others, and variants may be presented and compared to challenge existing assumptions and beliefs. |
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Address |
Horizon Digital Economy Research, University of Nottingham, United Kingdom |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
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Track |
Social Media in Crisis Response and Management |
Expedition |
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Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
330 |
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Author |
Soudip Roy Chowdhury; Muhammad Imran; Muhammad Rizwan Asghar; Amer-Yahia, S.; Carlos Castillo |
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Title |
Tweet4act: Using incident-specific profiles for classifying crisis-related messages |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Issue |
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Pages |
834-839 |
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Keywords |
Artificial intelligence; Disaster prevention; Classification methods; Crisis informatics; Disaster management; Micro-blogging platforms; Microblogging; Precision and recall; Standard machines; Twitter data-analytics; Information systems |
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Abstract |
We present Tweet4act, a system to detect and classify crisis-related messages communicated over a microblogging platform. Our system relies on extracting content features from each message. These features and the use of an incident-specific dictionary allow us to determine the period type of an incident that each message belongs to. The period types are: Pre-incident (messages talking about prevention, mitigation, and preparedness), during-incident (messages sent while the incident is taking place), and post-incident (messages related to the response, recovery, and reconstruction). We show that our detection method can effectively identify incident-related messages with high precision and recall, and that our incident-period classification method outperforms standard machine learning classification methods. |
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Address |
University of Trento, Italy; Fehler Textmarke Nicht Definiert, University of Trento, Italy; CNRS, LIG, France; QCRI, Doha, Qatar |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
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Track |
Social Media |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
396 |
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Author |
Dharma Dailey; Kate Starbird |
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Title |
Visible skepticism: Community vetting after Hurricane Irene |
Type |
Conference Article |
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Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
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Volume |
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Issue |
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Pages |
777-781 |
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Keywords |
Hardware; Crisis informatics; Crowdsourcing; Information diffusion; Journalism; Misinformation; Rumors; Social media; Information systems |
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Abstract |
Social media enable rapid, peer-to-peer information flow during crisis events, affordances that have both positive and negative consequences. The potential for spreading misinformation is a significant concern. Drawing on an empirical study of information-sharing practices in a crisis-affected community in the Catskill Mountains after Hurricane Irene, this paper describes how an ad hoc group of community members, led by a handful of journalists, employed specific work practices to mitigate misinformation. We illustrate how the group appropriated specific tools and performed visible skepticism, among other techniques, to help control the spread of false rumors. These findings suggest implications for the design of tools and the development of best practices for supporting community-led, crowd-powered response efforts during disasters. |
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Address |
Human Centered Design and Engineering, University of Washington, United States |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
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Track |
Social Media in Crisis Response and Management |
Expedition |
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Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
421 |
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Author |
Shideh Dashti; Leysia Palen; Mehdi P. Heris; Kenneth M. Anderson; T. Jennings Anderson; Scott Anderson |
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Title |
Supporting disaster reconnaissance with social media data: A design-oriented case study of the 2013 Colorado floods |
Type |
Conference Article |
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Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
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Volume |
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Issue |
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Pages |
632-641 |
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Keywords |
Disasters; Information systems; Crisis informatics; Engineering reconnaissance; Extreme events; Infrastructure performance; Situational awareness; Social media; Floods |
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Abstract |
Engineering reconnaissance following an extreme event is critical in identifying the causes of infrastructure failure and minimizing such consequences in similar future events. Typically, however, much of the data about infrastructure performance and the progression of geological phenomena are lost during the event or soon after as efforts move to the recovery phase. A better methodology for reliable and rapid collection of perishable hazards data will enhance scientific inquiry and accelerate the building of disaster-resilient cities. In this paper, we explore ways to support post-event reconnaissance through the strategic collection and reuse of social media data and other remote sources of information, in response to the September 2013 flooding in Colorado. We show how tweets, particularly with postings of visual data and references to location, may be used to directly support geotechnical experts by helping to digitally survey the affected region and to navigate optimal paths through the physical space in preparation for direct observation. |
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Address |
University of Colorado Boulder, United States; Federal Highway Administration, United States |
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Thesis |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
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Track |
Social Media in Crisis Response and Management |
Expedition |
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Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
423 |
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Author |
Elizabeth Avery Gomez; Katia Passerini; Karen Hare |
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Title |
Public health crisis management: Community level roles and communication options |
Type |
Conference Article |
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Year |
2006 |
Publication |
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2006 |
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Issue |
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Pages |
435-443 |
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Keywords |
Bioterrorism; Information systems; Information use; National security; Security systems; Telecommunication equipment; Community informatics; Crisis management; Epidemics; Gap analysis; Home land security; Media richness; Mobile Technology; Public health |
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Abstract |
Crisis management efforts in the United States public health sector aim to prepare and protect the life of an individual, family or group against a health-related event. These efforts span governmental, nongovernmental and private sectors. The need for coordination between these organizations has never been more apparent. A solution will depend heavily on standardized communication protocols using information and communication technology (ICT). Numerous initiatives are currently addressing the needs of our nation with respect to homeland security and public health, yet remain in the early stages for the nongovernmental sector. The emphasis of our research is at the local level where the governmental sector extends to the nongovernmental sector (NGO), particularly community outreach. Our analysis of the local community suggests focusing on the management of communication during public health crises to better understand the complexities and variations presented in these communities. Leveraging experiences from media-technology literature findings and emergency-response efforts, we seek to identify a framework and tools to enable effective communication for those public health practitioners who serve as front-line responders to public health crises. The major contributions of this research will be to extend the use of information systems and mobile technology to the local United States public health communities to increase effective communication between organizations, while providing a state of readiness for homeland security related events. |
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Address |
New Jersey Institute of Technology, United States |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Newark, NJ |
Editor |
B. Van de Walle, M. Turoff |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
|
Edition |
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|
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ISSN |
2411-3387 |
ISBN |
9090206019; 9789090206011 |
Medium |
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Track |
COMMUNITIES IN EMERGENCY MANAGEMENT |
Expedition |
|
Conference |
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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|
Call Number |
|
Serial |
531 |
|
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Author |
Thomas Heverin; Lisl Zach |
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Title |
Microblogging for crisis communication: Examination of twitter use in response to a 2009 violent crisis in the Seattle-Tacoma, Washington area |
Type |
Conference Article |
|
Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
|
|
Volume |
|
Issue |
|
Pages |
|
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Keywords |
Information systems; Computer-mediated communication; Crisis communications; Crisis informatics; Information shared; Information sharing; Microblogging; Police officers; Research efforts; Social networking (online) |
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Abstract |
This research-in-progress paper reports on the use of microblogging as a communication and information sharing resource during a recent violent crisis. The goal of the larger research effort is to investigate the role that microblogging plays in crisis communication during violent events. The shooting of four police officers and the subsequent 48-hour search for the suspect that took place in the Seattle-Tacoma area of Washington in late November 2009 is used as a case study. A stream of over 6,000 publically available messages on Twitter, a popular microblogging site, was collected and individual messages were categorized as information, opinion, technology, emotion, and action-related. The coding and statistical analyses of the messages suggest that citizens use microblogging as one method to organize and disseminate crisis-related information. Additional research is in progress to analyze the types of information transmitted, the sources of the information, and the temporal trends of information shared. |
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Address |
College of Information Science and Technology, Drexel University, United States |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
|
Series Issue |
|
Edition |
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|
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ISSN |
2411-3387 |
ISBN |
|
Medium |
|
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Track |
Collaboration and Social Networking |
Expedition |
|
Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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Call Number |
|
Serial |
578 |
|
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Author |
Amanda L. Hughes |
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|
Title |
Participatory design for the social media needs of emergency public information officers |
Type |
Conference Article |
|
Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
|
|
Volume |
|
Issue |
|
Pages |
727-736 |
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Keywords |
Information systems; Risk management; Crisis informatics; Design activity; Design recommendations; Emergency management; Emergency public informations; Participatory design; Social media; Work practices; Design |
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Abstract |
This paper describes the design, execution, and results of a participatory design workshop with emergency public information officers (PIOs). During the workshop, PIOs and researchers explored ideas and designs for supporting the social media needs of PIO work. Results indicate that PIO perceptions of social media have changed as they have learned to incorporate activities of the public into their work, yet they still struggle with issues of trust and liability. Based on workshop design activities, the paper offers a set of design recommendations for supporting the social media needs of PIO work practice such as the ability to monitor, document, and report social media activity. |
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Address |
Computer Science, Utah State University, United States |
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Corporate Author |
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Thesis |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
|
Abbreviated Series Title |
|
|
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Series Volume |
|
Series Issue |
|
Edition |
|
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
|
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Track |
Social Media in Crisis Response and Management |
Expedition |
|
Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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|
Call Number |
|
Serial |
603 |
|
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Author |
Amanda L. Hughes; Leysia Palen |
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|
Title |
Twitter adoption and use in mass convergence and emergency events |
Type |
Conference Article |
|
Year |
2009 |
Publication |
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives |
Abbreviated Journal |
ISCRAM 2009 |
|
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Volume |
|
Issue |
|
Pages |
|
|
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Keywords |
Information systems; Crisis informatics; Emergency; Micro-blogging; Social media; Twitter; Social networking (online) |
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Abstract |
This paper offers a descriptive account of Twitter (a micro-blogging service) across four high profile, mass convergence events-two emergency and two national security. We statistically examine how Twitter is being used surrounding these events, and compare and contrast how that behavior is different from more general Twitter use. Our findings suggest that Twitter messages sent during these types of events contain more displays of information broadcasting and brokerage, and we observe that general Twitter use seems to have evolved over time to offer more of an information-sharing purpose. We also provide preliminary evidence that Twitter users who join during and in apparent relation to a mass convergence or emergency event are more likely to become long-term adopters of the technology. |
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Address |
University of Colorado, Boulder, United States |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Gothenburg |
Editor |
J. Landgren, S. Jul |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
|
Series Issue |
|
Edition |
|
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ISSN |
2411-3387 |
ISBN |
9789163347153 |
Medium |
|
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Track |
Collaboration and Social Networking |
Expedition |
|
Conference |
6th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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|
Call Number |
|
Serial |
604 |
|
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Author |
Amanda L. Hughes; Leysia Palen; Jeannette N. Sutton; Sophia B. Liu; Sara Vieweg |
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Title |
Site-seeing in disaster: An examination of on-line social convergence |
Type |
Conference Article |
|
Year |
2008 |
Publication |
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2008 |
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Volume |
|
Issue |
|
Pages |
324-333 |
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Keywords |
Information systems; Websites; Computer-mediated communication; Convergence; Convergent behavior; Crisis informatics; Disaster response; Online behavior; Social media; Disasters |
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Abstract |
On-line websites and applications are increasingly playing a role in disaster response and recovery. Yet with the wide variety of on-line grassroots activities that occur in such situations, it can be difficult to make sense of them. In this paper, we describe on-line behavior as socially convergent activity, interpreting it within existing sociological understandings of behavior in disaster events. We discuss seven types of convergent behavior and give examples of on-line activities for each type. By seeing these activities as an essential part of the disaster social arena, we can begin to think about how to support socially convergent phenomena in new and creative ways. |
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Address |
ConnectivIT Lab, Natural Hazards Center, University of Colorado, Boulder, United States |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Washington, DC |
Editor |
F. Fiedrich, B. Van de Walle |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780615206974 |
Medium |
|
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Track |
Research Methods in ISCRAM |
Expedition |
|
Conference |
5th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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|
Call Number |
|
Serial |
605 |
|
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Author |
Sophia B. Liu |
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Title |
The rise of curated crisis content |
Type |
Conference Article |
|
Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
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Volume |
|
Issue |
|
Pages |
|
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Keywords |
Aggregates; Hardware; Crisis informatics; Curate; Curation; Filter; Social technologies; Social webs; Information systems |
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Abstract |
In a networked world, we are increasingly inundated with information from online data streams especially from the social web. Curation has increasingly become the buzzword for managing this problem of information overload in the digital age. However, the applications and interpretations of curation by social web users are varied and often stray away from traditional curator roles. I present seven curatorial activities (i.e. collecting, organizing, preserving, filtering, crafting a story, displaying, and facilitating discussions) based on the analysis of 100 web artifacts. I introduce the concept, socially-distributed curation, to emphasize the distributed nature of this curatorial process emerging from the social web. Lastly, I present seven case studies to illustrate preliminary examples of curated crisis content for four crises. These findings are to inform future designs and developments of crisis management tools that could benefit from curated crisis content. |
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Address |
ConnectivIT Lab, Technology, Media and Society PhD Program at the ATLAS Institute, University of Colorado, Boulder, United States |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
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Medium |
|
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Track |
Collaboration and Social Networking |
Expedition |
|
Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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|
Notes |
|
Approved |
no |
|
|
Call Number |
|
Serial |
715 |
|
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|
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Author |
Sophia B. Liu; Leysia Palen; Jeannette N. Sutton; Amanda L. Hughes; Sara Vieweg |
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Title |
In search of the bigger picture: The emergent role of on-line photo sharing in times of disaster |
Type |
Conference Article |
|
Year |
2008 |
Publication |
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2008 |
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Volume |
|
Issue |
|
Pages |
140-149 |
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Keywords |
Disasters; Information systems; Citizen journalism; Convergence; Crisis informatics; Flickr; Photo sharing; Social media; Emergency services |
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Abstract |
Eyewitness photography is increasingly playing a more significant role in disaster response and recovery efforts. This research elaborates on the ways in which members of the public participate during times of disaster by closely examining the evolving role of a prominent photo-sharing website, Flickr, in events that have occurred since its launch in February 2004. We discuss features of Flickr's emerging evolutionary growth as a community forum for disaster-related grassroots activity based on the findings from our qualitative study of 29 groups across six disasters over Flickr's nearly three-year lifespan. Our findings discuss efforts toward the development of norms that attempt to guide the nature of social practice around photographic content during disaster response and recovery efforts. |
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Address |
ConnectivIT Lab, Natural Hazards Center, University of Colorado, Boulder, United States |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Washington, DC |
Editor |
F. Fiedrich, B. Van de Walle |
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|
Language |
English |
Summary Language |
English |
Original Title |
|
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
|
Series Issue |
|
Edition |
|
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ISSN |
2411-3387 |
ISBN |
9780615206974 |
Medium |
|
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Track |
Virtual Teams and Virtual Communities in Emergency Preparedness and Response |
Expedition |
|
Conference |
5th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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|
Notes |
|
Approved |
no |
|
|
Call Number |
|
Serial |
716 |
|
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|
|
|
Author |
Sophia B. Liu; Leysia Palen |
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Title |
Spatiotemporal mashups: A survey of current tools to inform next generation crisis support |
Type |
Conference Article |
|
Year |
2009 |
Publication |
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives |
Abbreviated Journal |
ISCRAM 2009 |
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|
Volume |
|
Issue |
|
Pages |
|
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Keywords |
Information systems; Surveys; Crisis informatics; High-level design; Information and Communication Technologies; Large-scale emergency; Spatio-temporal data; Technology designs; Temporal representations; Web mashups; Design |
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Abstract |
Developments in information and communication technology (ICT) have adjusted the opportunities for spatial and temporal representations of data, possibly permitting the simultaneous visualization of how different regions and populations are affected during large-scale emergencies and crises. We surveyed 13 crisis-related mashups to derive some high-level design directions to guide the design and testing of next generation crisis support tools. The current web mashups offer a new way of looking at how crises are spatiotemporally ordered. However, since all technology is constrained by limitations of design choice, examining the limits and possibilities of what current design choices afford can inform attributes of what next generation crisis support tools would require. |
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Address |
ConnectivIT Lab, Alliance for Technology, Learning and Society Institute, University of Colorado, Boulder, United States; Department of Computer Science, ConnectivIT Lab, University of Colorado, Boulder, United States |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Gothenburg |
Editor |
J. Landgren, S. Jul |
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|
Language |
English |
Summary Language |
English |
Original Title |
|
|
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Series Editor |
|
Series Title |
|
Abbreviated Series Title |
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|
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Series Volume |
|
Series Issue |
|
Edition |
|
|
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ISSN |
2411-3387 |
ISBN |
9789163347153 |
Medium |
|
|
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Track |
Human-Computer Interaction |
Expedition |
|
Conference |
6th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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|
Notes |
|
Approved |
no |
|
|
Call Number |
|
Serial |
717 |
|
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|
|
|
Author |
Robert Soden; Nama Budhathoki; Leysia Palen |
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Title |
Resilience-building and the crisis informatics agenda: Lessons learned from open cities Kathmandu |
Type |
Conference Article |
|
Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
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Volume |
|
Issue |
|
Pages |
339-348 |
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Keywords |
Information management; Information systems; Action research; Crisis informatics; Geo-spatial data; Open datum; Openstreetmap; Participatory design; Resilience; Information science |
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Abstract |
Information systems that support crisis responders and disaster risk management efforts are complex sociotechnical phenomena comprised of human capacities and relationships, data and software tools. Research in crisis informatics has highlighted the ways in which emergent groups of digital volunteers, or volunteer technical communities, have mobilized during disaster events to support information management efforts. This paper describes an action research project to support the creation of an ex ante volunteer technical community from among the potentially affected population in Kathmandu, Nepal, one of the most seismically at-risk cities in the world. In exploring this case, we argue that projects that attempt to create local open data ecosystems can be valuable but require investment in their design, execution and on-going maintenance. |
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Address |
Computer Science, Project EPIC, University of Colorado Boulder, United States; Kathmandu Living Labs, Nepal |
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Corporate Author |
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Thesis |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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|
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
|
Abbreviated Series Title |
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Series Volume |
|
Series Issue |
|
Edition |
|
|
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
|
|
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Track |
Humanitarian Information Systems |
Expedition |
|
Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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|
Notes |
|
Approved |
no |
|
|
Call Number |
|
Serial |
964 |
|
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|
|
Author |
Lise Ann St. Denis; Leysia Palen; Kenneth M. Anderson |
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Title |
Mastering social media: An analysis of Jefferson County's communications during the 2013 Colorado floods |
Type |
Conference Article |
|
Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
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|
Volume |
|
Issue |
|
Pages |
737-746 |
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Keywords |
Floods; Human resource management; Information science; Information systems; Risk management; Crisis informatics; Emergency management; Public information; Social media; Trusted volunteers; Social networking (online) |
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Abstract |
We report on the social media communications and work practices of the Jefferson County Type III Incident Management Team during the September 2013 Colorado Floods. In this case study, we examine flood-related communications across three platforms: Facebook, Twitter, and the team's blog for insight into how this innovative team coordinated their communications to meet the information needs of a community outside of the media spotlight. Using a mixed method approach of interviews and social media content analysis, we describe their online behaviors in relation to the needs of the emergency response as a whole. We report on adaptations to their work practice that allowed them to extend traditional communications with social media to create an integrated communication plan. Finally, we look to the team's experiences for direction in how to use social media in emergencies generally. |
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Address |
ATLAS, Project EPIC, University of Colorado, Boulder, United States; Computer Science, Project EPIC, University of Colorado, Boulder, United States |
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Corporate Author |
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Thesis |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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|
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
|
Series Title |
|
Abbreviated Series Title |
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Series Volume |
|
Series Issue |
|
Edition |
|
|
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
|
|
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Track |
Social Media in Crisis Response and Management |
Expedition |
|
Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
|
|
Notes |
|
Approved |
no |
|
|
Call Number |
|
Serial |
969 |
|
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|
|
|
Author |
Kate Starbird; Leysia Palen |
|
|
Title |
Pass it on?: Retweeting in mass emergency |
Type |
Conference Article |
|
Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
|
|
Volume |
|
Issue |
|
Pages |
|
|
|
Keywords |
Fires; Floods; Hardware; Collective intelligences; Crisis informatics; Information convergence; Microblogging; Social cognition; Information systems |
|
|
Abstract |
We examine microblogged information generated during two different co-occurring natural hazards events in Spring 2009. Due to its rapid and widespread adoption, microblogging in emergency response is a place for serious consideration and experimentation for future application. Because microblogging is comprised of a set of practices shaped by a number of forces, it is important to measure and describe the diffuse, multiparty information exchange behaviors to anticipate how emergency governance might best play a role. Here we direct consideration toward information propagation properties in the Twitterverse, describing features of information redistribution related to the retweet (RT ) convention. Our analysis shows that during an emergency, for tweets authored by local users and tweets that contain emergency-related search terms, retweets are more likely than non-retweets to be about the event. We note that users are more likely to retweet information originally distributed through Twitter accounts run by media, especially the local media, and traditional service organizations. Comparing local users to the broader audience, we also find that tweet-based information redistribution is different for those who are local to an emergency event. |
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Address |
ConnectivIT Lab, ATLAS, University of Colorado, Boulder, United States; ConnectivIT Lab, Computer Science, University of Colorado, Boulder, United States |
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Corporate Author |
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Thesis |
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|
Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
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|
Language |
English |
Summary Language |
English |
Original Title |
|
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
|
Series Issue |
|
Edition |
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ISSN |
2411-3387 |
ISBN |
|
Medium |
|
|
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Track |
Collaboration and Social Networking |
Expedition |
|
Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
|
|
Notes |
|
Approved |
no |
|
|
Call Number |
|
Serial |
970 |
|
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|
|
|
|
Author |
Kate Starbird; Jeannie Stamberger |
|
|
Title |
Tweak the tweet: Leveraging microblogging proliferation with a prescriptive syntax to support citizen reporting |
Type |
Conference Article |
|
Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
|
|
Volume |
|
Issue |
|
Pages |
|
|
|
Keywords |
Disasters; Hazards; Information systems; Social networking (online); Syntactics; Collective intelligences; Crisis informatics; Emergency; Information convergence; Information diffusion; Microblogging; Technology diffusion; Electric grounding |
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|
Abstract |
In this paper, we propose a low-tech solution for use by microbloggers that could enhance their ability to rapidly produce parsable, crisis-relevant information in mass emergencies. We build upon existing research on the use of social media during mass emergencies and disasters. Our proposed intervention aims to leverage the affordances of mobile microblogging and the drive to support citizen reporting within current behavioral Twitter-based microblogging practice. We introduce a prescriptive, tweet-based syntax that could increase the utility of information generated during emergencies by gently reshaping current behavioral practice. This offering is grounded in an understanding of current trends in norm evolution of Twitter use, an evolution that has progressed quickly but appears to be stabilizing around specific textual conventions. |
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Address |
ConnectivIT Lab, ATLAS, University of Colorado, Boulder, United States; Disaster Management Initiative, Carnegie Mellon Silicon Valley, United States |
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Corporate Author |
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Thesis |
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|
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
|
|
Language |
English |
Summary Language |
English |
Original Title |
|
|
|
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
|
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Series Volume |
|
Series Issue |
|
Edition |
|
|
|
ISSN |
2411-3387 |
ISBN |
|
Medium |
|
|
|
Track |
Collaboration and Social Networking |
Expedition |
|
Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
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Call Number |
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Serial |
971 |
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Author |
Jeannette N. Sutton; Leysia Palen; Irina Shklovski |
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Title |
Backchannels on the front lines: Emergent uses of social media in the 2007 Southern California Wildfires |
Type |
Conference Article |
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Year |
2008 |
Publication |
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2008 |
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Volume |
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Issue |
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Pages |
624-631 |
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Keywords |
Disasters; Information science; Information systems; Communications activities; Crisis informatics; Information and Communication Technologies; Information practices; Information resource; Information shared; Southern California; Wildfire; Fires |
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Abstract |
Opportunities for participation by members of the public are expanding the information arena of disaster. Social media supports “backchannel” communications, allowing for wide-scale interaction that can be collectively resourceful, self-policing, and generative of information that is otherwise hard to obtain. Results from our study of information practices by members of the public during the October 2007 Southern California Wildfires suggest that community information resources and other backchannel communications activity enabled by social media are gaining prominence in the disaster arena, despite concern by officials about the legitimacy of information shared through such means. We argue that these emergent uses of social media are pre-cursors of broader future changes to the institutional and organizational arrangements of disaster response. |
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Address |
University of Colorado, Boulder, United States; University of California, Irvine, United States |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Washington, DC |
Editor |
F. Fiedrich, B. Van de Walle |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780615206974 |
Medium |
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Track |
HCI for Emergencies |
Expedition |
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Conference |
5th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
985 |
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Author |
Michael Tyworth; Steve Sawyer |
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Title |
Integrated criminal justice system design: Designing an appropriate governance structure |
Type |
Conference Article |
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Year |
2006 |
Publication |
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2006 |
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Volume |
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Issue |
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Pages |
444-449 |
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Keywords |
Crime; Human resource management; Information science; Systems analysis; Criminal justice system; Governance structures; Inter-agency collaboration; Joint power; Social Informatics; Information systems |
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Abstract |
In this paper we discuss interim findings from an ongoing comparative case study of the Automated Regional Justice Information System (ARJIS) in San Diego, CA. Significant attention had been given to the need to integrate information systems across organizational boundaries in the criminal justice domain. We employ a social informatics lens in this research that views the technological artifact as embedded in cultural and institutional context. In our examination of ARJIS we have found that the adoption of a Joint Powers Agreement (JPA) as a governance structure has impacted system design and organizational practices significantly. Specifically, the JPA facilitates participation by member agencies and, allows the ARJIS management team autonomy and flexibility in developing and managing the ARJIS information system. |
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Address |
College of Information Sciences and Technology, Pennsylvania State University, United States |
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Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Newark, NJ |
Editor |
B. Van de Walle, M. Turoff |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9090206019; 9789090206011 |
Medium |
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Track |
COMMUNITIES IN EMERGENCY MANAGEMENT |
Expedition |
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Conference |
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1032 |
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Author |
Sara Vieweg; Leysia Palen; Sophia B. Liu; Amanda L. Hughes; Jeannette N. Sutton |
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Title |
Collective intelligence in disaster: Examination of the phenomenon in the aftermath of the 2007 Virginia Tech Shooting |
Type |
Conference Article |
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Year |
2008 |
Publication |
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2008 |
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Volume |
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Issue |
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Pages |
44-54 |
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Keywords |
Disasters; Information systems; Collective intelligences; Crisis informatics; Distributed cognition; Facebook; Virginia Tech; Social networking (online) |
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Abstract |
We report on the results of an investigation about the “informal, ” public-side communications that occurred in the aftermath of the April 16, 2007 Virginia Tech (VT) Shooting. Our on-going research reveals several examples of on-line social interaction organized around the goal of collective problem-solving. In this paper, we focus on specific instances of this distributed problem-solving activity, and explain, using an ethnomethodological lens, how a loosely connected group of people can work together on a grave topic to provide accurate results. |
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Address |
ConnectivIT, Natural Hazards Center, University of Colorado, Boulder, United States |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Washington, DC |
Editor |
F. Fiedrich, B. Van de Walle |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780615206974 |
Medium |
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Track |
Social Networking, Web Collaboration and e Participation in Crisis and Risk Managements |
Expedition |
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Conference |
5th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1051 |
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