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Author |
Hagen Engelmann; Frank Fiedrich |
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Title |
DMT-EOC – A combined system for the decision support and training of EOC members |
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Conference Article |
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Year |
2009 |
Publication |
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives |
Abbreviated Journal |
ISCRAM 2009 |
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Keywords |
Decision making; Decision support systems; Disaster prevention; Disasters; Human computer interaction; Information systems; Multi agent systems; User interfaces; Collapsed buildings; Decision supports; Disaster management; Earthquake disaster; Emergency operations; Naturalistic decision-making; Operation research; Programming interface; Personnel training |
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Abstract |
The first hours after a disaster are essential to minimizing the loss of life. The chance for survival in the debris of a collapsed building for example decreases considerably after 72 hours. However the available information in the first hours after a disaster is limited, uncertain and dynamically changing. A goal in the development of the Disaster Management Tool (DMT) was to support the management of this situation. Its module DMT-EOC specifically deals with problems of the members in an emergency operation centre (EOC) by providing a training environment for computer based table top exercises and assistance during earthquake disasters. The system is based on a flexible and extendible architecture that integrates different concepts and programming interfaces. It contains a simulation for training exercises and the evaluation of decisions during disaster response. A decision support implemented as a multi-agent system (MAS) combines operation research approaches and rule-base evaluation for advice giving and criticising user decisions. The user interface is based on a workflow model which mixes naturalistic with analytic decision-making. The paper gives an overview of the models behind the system components, describes their implementation, and the testing of the resulting system. |
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Institute for Technology and Management in Construction, Karlsruhe University, Karlsruhe, Germany; Institute for Crisis, Disaster, and Risk Management, George Washington University, Washington, DC, United States |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Gothenburg |
Editor |
J. Landgren, S. Jul |
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Language |
English |
Summary Language |
English |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9789163347153 |
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Track |
Intelligent Systems |
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Conference |
6th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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no |
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Call Number |
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Serial |
476 |
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Author |
Jelle Groenendaal; Ira Helsloot; Christian Reuter |
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Title |
Towards More Insight into Cyber Incident Response Decision Making and its Implications for Cyber Crisis Management |
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Conference Article |
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Year |
2022 |
Publication |
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2022 |
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Pages |
1025-1036 |
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Keywords |
Cyber Incident Response; Cyber Crisis Management; Naturalistic Decision-making |
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Abstract |
Organizations affected by a cyber-attack usually rely on external Cyber Incident Response (CIR) consultants to conduct investigations and mitigate the impact. These CIR consultants need to make critical decisions that could have major impact on their clients. This preliminary investigation aims to get a better understanding of CIR decision -making and answers the following questions: (1.) To what extent do experienced CIR consultants use a Recognition-Primed Decision (RPD) Making strategy during their work? (2.) What are the implications for cyber crisis management as well as for training and decision -making? To answer these questions, we conducted a literature review and interviewed six experienced CIR consultants using the Critical Decision Method. Our analysis reveals that CIR consultants recognize situations based on past experiences and apply a course of action that has worked effectively in the past. This course of action is mainly aimed at collecting and evaluating more data. This finding differs from other operational domains, such as the military and fire department, where recognition is usually followed immediately by action. For cyber crisis management, this means that crisis management teams should decide to what extent and in what ways they want to mitigate the risk of responding belatedly to cyber events, which could potentially lead to unnecessary data theft and sustained business disruption. Another implication is that crisis management teams should consider whether additional forensic investigations outweigh the expected benefits throughout the response process. For instance, if the likely entry-point of the attacker has been discovered, how much effort should be devoted to exclude other potential entry-points. Reflecting on the status-quo, several implications for training and decision making are provided. |
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Address |
Crisislab, The Netherlands; Science and Technology for Peace and Security (PEASEC), TU Darmstadt |
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Place of Publication |
Tarbes, France |
Editor |
Rob Grace; Hossein Baharmand |
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Language |
English |
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ISSN |
2411-3387 |
ISBN |
978-82-8427-099-9 |
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Track |
Open Track |
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no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2468 |
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