| Records |
| Author |
Erman Coskun; Dilek Ozceylan |
| Title |
Complexity in emergency management and disaster response information systems (EMDRIS) |
Type |
Conference Article |
| Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Civil defense; Decision making; Disasters; Risk management; Complexity; Disaster response systems; Emergency management; Emergency responders; Emergency response; Emergency situation; Information systems and technologies; Systems complexity; Emergency services |
| Abstract |
Today emergencies seem more complex than ever. Process of managing these emergencies also becomes more complex because of increasing number of involved parties, increasing number of people affected, and increasing amount of resources. This complexity, inherent in emergency management, brings lots of challenges to decision makers and emergency responders. Information systems and technologies are utilized in different areas of emergency management. However complexity increases exponentially in emergency situations and it requires more sophisticated IS and IT and it makes response and management more challenging. Thus analyzing the root causes of emergency management information systems complexity is crucial for improving emergency response effectiveness. This paper frames the issue of information systems complexity by focusing on the types of complexities involved in emergency management phases and explaining each complexity type. We propose 6 different complexity types: Human Complexity, Technologic Complexity, Event Complexity, Interaction Complexity, Decision Making Complexity, and Cultural Complexity. |
| Address |
Sakarya University, Turkey |
| Corporate Author |
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Thesis |
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| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
|
Series Title |
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Abbreviated Series Title |
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| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
Track  |
Advanced Research Methods and Unconventional Results |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
415 |
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| Author |
Starr Roxanne Hiltz; Linda Plotnick; Rosalie J. Ocker |
| Title |
Learning about Emergency Management Information Systems through Partially Distributed Team projects |
Type |
Conference Article |
| Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Civil defense; Disasters; Management information systems; Personnel training; Risk management; Constructivist learning; Distributed teams; Information and Communication Technologies; International students; PDTs; Pedagogical strategies; Software requirements; Us vs. them; Students |
| Abstract |
What are effective ways to train students for designing Emergency Management Information Systems and for working with distant partners on EMIS projects? This paper describes the results of a project whose goal is to assess the effectiveness of Partially Distributed Teams (PDTs) as a pedagogical strategy. A PDT is one type of distributed team, in which two or more co-located subgroups use information and communication technology to collaborate on a task. Much of emergency management involves cross-organizational and often cross-national collaboration in this form. Students need, but lack, learning experiences focused on how to work effectively in such situations. This field study involved more than 700 students from universities in eight countries, working in 80 teams on an EMIS software requirements task. Results indicate that students report positive learning experiences, with international students in international teams reporting the most positive experiences. There are also significant differences among universities. |
| Address |
New Jersey Institute of Technology, United States; Jacksonville State University, United States; Pennsylvania State University, United States |
| Corporate Author |
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Thesis |
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| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
| Track |
Advanced Research Methods and Unconventional Results |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
584 |
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| Author |
Jyoti Laxmi Mishra; David K. Allen; Alan D. Pearman |
| Title |
Activity Theory as a methodological and analytical framework for information practices in Emergency Management |
Type |
Conference Article |
| Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Activity coefficients; Civil defense; Disasters; Information systems; Risk management; Activity Theory; Analytical methodology; Crisis management; Emergency management; Emergency responders; Emergency situation; Information practices; Qualitative research; Emergency services |
| Abstract |
Emergency situations are chaotic in nature. It is however, necessary to understand the context in which Emergency Responders work such that information practice issues can be highlighted and addressed by the system designers. In this paper, Activity Theory is proposed as a methodological and analytical framework to study information practices in the context of Emergency Management. Activity Theory aids in achieving a holistic approach to understanding the work activities context unlike some other analytical methodologies, as it focuses on use of artifacts for the interaction of humans with their environment. In this paper, an activity system model is used to investigate information practice issues of response phase of the emergency services in the UK. Using Activity Theory as an analytical framework, several tensions and contradictions emerged which keep the system unstable but which are also a source of innovation. It is also argued that Activity Theory can usefully be applied to the analysis of information practices over short period of time. |
| Address |
University of Leeds, United Kingdom |
| Corporate Author |
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Thesis |
|
| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
| Track |
Advanced Research Methods and Unconventional Results |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
773 |
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| Author |
Theo Van Ruijven |
| Title |
Serious games as experiments for emergency management research: A review |
Type |
Conference Article |
| Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Computer supported cooperative work; Disasters; Information systems; Risk management; Virtual reality; Case study research; Emergency management; Experimental research; External validities; Serious games; Virtual technology; Civil defense |
| Abstract |
Serious games and virtual environments are increasingly used for emergency management training and research. The development of these technologies seems to contribute to a solution to some problems in the existing literature on emergency management which is mainly based on case study research. However, using virtual technology for research also introduces new difficulties. This paper describes the advantages and drawbacks of using serious games for research and reviews eight recently published studies that make use of virtual environments. The review focuses on the external validity of serious games as this is a challenging issues for research that involves virtual environments. The paper concludes with some recommendations to increase the external validity of future research with serious games. |
| Address |
Policy, Organization, Law and Gaming Group, Delft University of Technology, Netherlands |
| Corporate Author |
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Thesis |
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| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
|
Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
| Track |
Advanced Research Methods and Unconventional Results |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
1044 |
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| Author |
Steven C. Way |
| Title |
Information requirements for context-aware multi-agency real-time coordination during crisis response |
Type |
Conference Article |
| Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Disasters; Information systems; Risk management; Coordination; Coordination systems; Crisis response; Crisis response systems; Emergency medical services; Grounded theory; Information requirement; Multi agencies; Behavioral research |
| Abstract |
Most information systems (IS) research into emergency management (EM) consists of case studies of prior disasters, social behavior research, and planning or preparedness research. This study fills a gap in EM and IS research as it aims to better understand the nature of coordination during crisis response; investigate the functions and capabilities of existing coordination systems; and identify the desired functions to manage multi-agency coordination response. Grounded theory is the methodology adopted for this study. Firsthand interview and observational data will be collected from agency command centers, ride-outs with police, fire, and emergency medical services (EMS) agencies, and from multi-agency training exercises. This study is expected to make a theoretical contribution to crisis response system design as it will develop a theory to better understand the information requirements for context-aware multi-agency real-time coordination responses to crises. |
| Address |
McMaster University, Canada |
| Corporate Author |
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Thesis |
|
| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
| Track |
Advanced Research Methods and Unconventional Results |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
1072 |
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| Author |
Oussema Ben Amara; Daouda Kamissoko; Frédérick Benaben; Ygal Fijalkow |
| Title |
Hardware architecture for the evaluation of BCP robustness indicators through massive data collection and interpretation |
Type |
Conference Article |
| Year |
2021 |
Publication |
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2021 |
| Volume |
|
Issue |
|
Pages |
71-78 |
| Keywords |
Business Continuity Plan, Social sciences, Risk Management, Robustness, Embedded Hardware |
| Abstract |
Recently, the concept of robustness measurement has become clearly important especially with the rise of risky events such as natural disasters and mortal pandemics. In this context, this paper proposes an overview of a hardware architecture for massive data collection in the aim of evaluating robustness indicators. This paper essentially addresses the theoretical and general problems that the scientific research is seeking to address in this area, offers a literature review of what already exists and, based on preliminary diagnosis of what the literature has, presents a new approach and some of the targeted findings with a focus on the leading aspects, having a primary objective of explaining the multiple aspects of this research work. |
| Address |
IMT Mines Albi, University of Toulouse; IMT Mines Albi, University of Toulouse; IMT Mines Albi, University of Toulouse; INU Champollion, University of Toulouse |
| Corporate Author |
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Thesis |
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| Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
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Abbreviated Series Title |
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| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
978-1-949373-61-5 |
ISBN |
|
Medium |
|
| Track |
AI and Intelligent Systems for Crises and Risks |
Expedition |
|
Conference |
18th International Conference on Information Systems for Crisis Response and Management |
| Notes |
oussema.ben_amara@mines-albi.fr |
Approved |
no |
| Call Number |
ISCRAM @ idladmin @ |
Serial |
2314 |
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| Author |
Gary M. Fetter; Mauro Falasca |
| Title |
Establishing the need for decision support in disaster debris disposal |
Type |
Conference Article |
| Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Artificial intelligence; Civil defense; Debris; Decision support systems; Disaster prevention; Disasters; Knowledge based systems; Risk management; User interfaces; Waste disposal; Atlantic hurricane; Decision support system frameworks; Decision supports; Disaster preparedness; Disaster recovery; Emergency management; Nature of disasters; Work-in-progress; Information management |
| Abstract |
One of the most important and costly aspects of recovery operations is debris collection and disposal. The unique nature of disaster debris and the extreme amounts generated as a result of the disaster event create challenges for decision makers that are not typically encountered during every day solid-waste disposal operations. This work-in-progress research is aimed at identifying the unique aspects of disaster debris disposal and the need for decision support, which addresses these unique aspects, to assist emergency management coordinators with allocating resources during on-going debris cleanup operations. We will present a decision support system framework, discuss aspects of the knowledge base, model base, and user interface, and show how an emergency management coordinator might use the system during ongoing daily operations using real-world data from a 2003 Atlantic hurricane. |
| Address |
Global Management and Strategy Department, Western Carolina University, United States; Department of Marketing and Supply Chain Management, East Carolina University, United States |
| Corporate Author |
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Thesis |
|
| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
| Track |
Analytical Information Systems |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
490 |
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| Author |
Yasir Javed; Tony Norris; David Johnston |
| Title |
Ontology-based inference to enhance team situation awareness in emergency management |
Type |
Conference Article |
| Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Decision making; Information systems; Ontology; Risk management; Semantics; Context; Cooperative tasks; Emergency; Emergency management; Emergency situation; Semantic technologies; Situation awareness; Team situation awareness; Human resource management |
| Abstract |
In this paper, we propose the use of an ontology-based and semantic technologies approach to improving shared situation awareness amongst teams dealing with emergency situations. We have also identified that shared and team situation awareness tends to be viewed only in terms of cooperative task completion and so we have tried to describe their important relationship with team decision making. The applicability of our approaches is demonstrated by a case study of mass evacuation in the case of a tsunami event. We show how ontology can be used to represent context-based situations and how the axioms and rules can improve team situation awareness. |
| Address |
Institute of Information and Mathematical Sciences, Massey University, Auckland, New Zealand; Joint Center of Disaster Research, Massey University, Wellington, New Zealand |
| Corporate Author |
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Thesis |
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| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
|
Edition |
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| ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
| Track |
Analytical Information Systems |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
621 |
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| Author |
Jose J. Gonzalez; Geir Bø; John Einar Johansen |
| Title |
A system dynamics model of the 2005 hatlestad slide emergency management |
Type |
Conference Article |
| Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
| Volume |
|
Issue |
|
Pages |
658-667 |
| Keywords |
Civil defense; Disasters; Information systems; Risk management; Societies and institutions; Emergency management; Emergent organisations; Middle-range theory; Recent researches; Self-organisation; System Dynamics; System dynamics model; Theory building; System theory |
| Abstract |
It has long been recognized that the management of emergencies requires that response organisations act flexibly, becoming an “emergent organisation” to better manage the fact that disasters do not follow scripts. Nevertheless, recent research shows that crisis response organisations prefer to follow patterns adequate for normal situations. Arguably, the resistance to become an emergent organisation could be related to poor understanding of how to move from disorganisation to self-organisation. We extend a recent system dynamics work by Tu, Wang and Tseng, describing the transition from disorganisation to self-organisation in the Palau case, to analyse the management of disorganisation in the fatal Hatlestad landslide in Norway. We suggest that the causal structure of the system dynamics model describing the Palau and the Hatlestad case should be considered a candidate for an emergent “middle-range theory” describing the management of disorganisation in emergencies. We propose specific data collection to test the candidate theory. |
| Address |
Dept. for ICT University of Agder NO-4898 Grimstad, Centre for Integrated Emergency Management, Norway |
| Corporate Author |
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Thesis |
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| Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
|
| Track |
Analytical Modelling and Simulation |
Expedition |
|
Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
534 |
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| Author |
Joeri Van Laere; Jessica Lindblom; Tarja Susi |
| Title |
Requirements for emergency management training from a 'passion for failures' perspective |
Type |
Conference Article |
| Year |
2007 |
Publication |
Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers |
Abbreviated Journal |
ISCRAM 2007 |
| Volume |
|
Issue |
|
Pages |
449-456 |
| Keywords |
Civil defense; Disasters; Failure (mechanical); Feedback; Learning systems; Coaching; Emergency management; Learning process; Organizational learning; Swedishs; Training exercise; Risk management |
| Abstract |
Swedish municipalities are stimulated to conduct emergency management exercises in addition to developing crisis plans. These exercises tend to be grounded in an instrumental philosophy. There is too much focus on doing the exercise and too little attention for the implementation of lessons learned afterwards. A common experience is that the same 'mistakes' are discovered again and again in yearly exercises. Furthermore there is a paradoxical balance between empowering the organization in its learning process (positive feedback) and revealing the failures (negative feedback). In this paper we reflect on the learning process in a Swedish municipality in 2006 where two emergency management exercises were held and where a minor and a major crisis occurred during the year. We argue that the longitudinal learning process should be the focus in stead of ad hoc exercises. In addition we develop some requirements for emergency management training from a 'passion for failures' perspective. |
| Address |
University of Skövde, Sweden |
| Corporate Author |
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Thesis |
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| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Delft |
Editor |
B. Van de Walle, P. Burghardt, K. Nieuwenhuis |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
9789054874171; 9789090218717 |
Medium |
|
| Track |
APFF |
Expedition |
|
Conference |
4th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
1043 |
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| Author |
Andrea Bellucci; Alessio Malizia; Paloma Díaz; Ignacio Aedo |
| Title |
Framing the design space for novel crisis-related mashups: The eStoryS example |
Type |
Conference Article |
| Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Disasters; Information systems; Metadata; Risk management; World Wide Web; Collaboration Tool; Conceptual frameworks; Crisis informatics; Emergency management; Georeferenced information; Natural disasters; User-generated content; Web mashups; Design |
| Abstract |
Web 2.0 can be viewed as a platform where users can develop their own web applications. It is also characterized by a vast amount of user-generated contents presenting spatial and temporal components, by means of associated metadata. These metadata has been successfully exploited to generate map-based mashups (web applications gathering data from different sources) facing different kind of crisis situations, ranging from natural disasters (earthquakes, wildfires, floods...) to human-made disasters (terrorist attacks, school shootings, conflicts...). The social and collaborative dimensions of the Web 2.0 can be also exploited for managing crisis-related information. We present here a survey of current crisis-related mashups we employed to extract design dimensions and provide a conceptual framework that can be used: A) to understand current systems and; b) to design next generation of crisis-related mashups. We propose the eStoryS system as an example of application developed following the design principles presented in this paper. On the basis of our analysis, we believe that the design dimensions posited here provide useful insights for the design of novel web mashups in the emergency management domain. |
| Address |
Universidad Carlos III, Madrid, Spain |
| Corporate Author |
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Thesis |
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| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
|
Medium |
|
| Track |
Collaboration and Social Networking |
Expedition |
|
Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
300 |
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| Author |
Mark Latonero; Irina Shklovski |
| Title |
Respectfully yours in safety and service: Emergency management & social media evangelism |
Type |
Conference Article |
| Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Civil defense; Disasters; Information systems; Social networking (online); Societies and institutions; Emergency management; Evangelism; Lafd; Risk communication; Social media; Twitter; Risk management |
| Abstract |
In this paper we consider how emergency response organizations utilize available social media technologies to communicate with the public in emergencies and to potentially collect valuable information using the public as sources of information on the ground. We discuss the use of public social media tools from the emergency management professionals. viewpoint with a particular focus on the use of Twitter. Little research has investigated Twitter usage in crisis situations from an organizational perspective. This paper contributes to our understanding of organizational innovation, risk communication, and technology adoption by emergency management. An in-depth case study of Public Information Officers of the Los Angeles Fire Department highlights the importance of the information evangelist within emergency management organizations and details the challenges those organizations face with an engagement with social media and Twitter. This article provides insights into practices and challenges of new media implementation for crisis and risk management organizations. |
| Address |
California State University Fullerton, USC Annenberg Center on Communication Leadership and Policy, Netherlands; Digital Culture and Mobile Communication Research Group, IT University of Copenhagen, Netherlands |
| Corporate Author |
|
Thesis |
|
| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
|
Medium |
|
| Track |
Collaboration and Social Networking |
Expedition |
|
Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
681 |
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| Author |
Connie White; Linda Plotnick; Jane Kushma; Starr Roxanne Hiltz; Murray Turoff |
| Title |
An online social network for emergency management |
Type |
Conference Article |
| Year |
2009 |
Publication |
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives |
Abbreviated Journal |
ISCRAM 2009 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Civil defense; Disasters; Information dissemination; Information systems; Online systems; Risk management; Collaboration; Collective intelligences; Emergency; Emergency management; Exploratory research; On-line communities; On-line social networks; Online social networkings; Social networking (online) |
| Abstract |
Online Social Networking Sites (SNS) are becoming extremely popular and can be employed in a variety of contexts. They permit the establishment of global relationships that are domain related or can be based on some general need shared by the participants. Emergency domain related websites, each with their own stated mission, are becoming widespread. Can a social network offer a solution to bringing emergency domain-related entities together as a 'one stop shop?' We propose to investigate whether the social network paradigm can be used to enable individuals and organizations to collaborate in mutually beneficial ways, in all stages of emergency management: mitigation, preparedness, response and recovery. Emergency management students were surveyed to examine the concept of social networks and their acceptance as a potential tool. The results of this exploratory research show overwhelming agreement that SNS should be considered a viable solution to the problems plaguing information dissemination and communications in the emergency domain. |
| Address |
Institute for Emergency Preparedness, Jacksonville State University, Jacksonville, AL, United States; Information Systems Department, New Jersey Institute of Technology, Newark, NJ, United States |
| Corporate Author |
|
Thesis |
|
| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Gothenburg |
Editor |
J. Landgren, S. Jul |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9789163347153 |
Medium |
|
| Track |
Collaboration and Social Networking |
Expedition |
|
Conference |
6th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
1081 |
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| |
| Author |
Xiang Yao; Murray Turoff; Starr Roxanne Hiltz |
| Title |
A field trial of a collaborative online scenario creation system for emergency management |
Type |
Conference Article |
| Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Civil defense; Design; Disasters; Information systems; Business continuity planning; Collaboration support; Collaborative systems; Emergency management; Emergency scenario; Evaluation methods; Knowledge structures; Scenarios; Risk management |
| Abstract |
In Emergency Management and Business Continuity Planning, scenarios are a widely used tool. Existing scenario creation systems allow distributed groups to create scenarios together but have limited collaboration support. This study developed and evaluated a solution to provide various types of collaboration support around a knowledge structure at the core of a collaborative scenario creation system called Collario. Following the Design Science paradigm, it evolved through four iterations into a working prototype. Several evaluation methods, including protocol analysis and field study, were employed to evaluate the design effects and obtain user feedback. The results of the first field trial are described in this paper. They indicate that the system is useful to support creation and discussion of emergency scenarios in virtual teams and to share knowledge and experiences among geographically distributed emergency professionals and researchers. It was also found that the system is not hard to learn and use. |
| Address |
New Jersey Institute of Technology, United States |
| Corporate Author |
|
Thesis |
|
| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
|
Medium |
|
| Track |
Collaboration and Social Networking |
Expedition |
|
Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
1127 |
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| Author |
Christian Neuhaus; Mario Hannappel; Daniela Giebel; Sabine Färfers |
| Title |
Crisis management systems in Germany – A status report about the current functions and developments of private and public crisis managementsystems in Germany |
Type |
Conference Article |
| Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Civil defense; Disasters; Information systems; Management information systems; Risk management; Command; Crisis communications; Crisis management; Crisis management systems; Emergency management; Interoperability |
| Abstract |
Crisis management systems play a critical role in supporting responders and decision makers in their crisis and emergency management functions. Even though these systems and solutions have been broadly adopted in private and public organizations, very few quantitative studies can be found on their functions, user groups, targeted stakeholders, their technological requirements and their scope of services. The present study gives an outline of our ongoing project and an insight in the first results of a three-year study of crisis management systems in Germany. The study will outline the methods of our analysis and will present some results from an analysis of over more than 170 systems from over 70 vendor/developers. It will then give a conclusion of the results and outline open and future questions. © 2012 ISCRAM. |
| Address |
University of Siegen, Institute for Media Research, Germany |
| Corporate Author |
|
Thesis |
|
| Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9780864913326 |
Medium |
|
| Track |
Command and Control Studies |
Expedition |
|
Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
174 |
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| Author |
Fredrik Bergstrand |
| Title |
Sensemaking in command centre contexts |
Type |
Conference Article |
| Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Communication; Information technology; Risk management; Activists; Command centres; Design implications; Emergency management; Fire and rescue services; Participant observations; Protest; Sensemaking; Sweden; Information systems |
| Abstract |
This paper presents descriptive accounts from the work conducted at a Swedish fire and rescue service's command centre during a high risk protest. Sensemaking has been applied as a theoretical lens on the empirical data. Two specific episodes has been selected to demonstrate how the process of sensemaking is manifested in the context of the command centre. The paper also includes implications for design suggesting how information systems for this context should be designed to better support sensemaking. |
| Address |
Department of Applied Information Technology, University of Gothenburg, Sweden |
| Corporate Author |
|
Thesis |
|
| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
| Track |
Command and Control Studies |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
311 |
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| Author |
Art Botterell; Martin Griss |
| Title |
Toward the next generation of emergency operations systems |
Type |
Conference Article |
| Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
| Volume |
|
Issue |
|
Pages |
|
| Keywords |
Information systems; Risk management; Business continuity; Common operating pictures; Contingency management; Emergency management; Emergency operations; Emergency operations centers; Incident command; Mobile command; Management information systems |
| Abstract |
For more than half a century the Emergency Operations Center (EOC) has been a key component of emergency management (EM), homeland security and business continuity practice. Changes in the technical, threat, economic and social environments are placing new pressures on the concept of the EOC in the public, private and community sectors. Investigation of the desirable attributes of a “Next Generation EOC” has led to alternative EOC roles and configurations. This paper describes emerging pressures on, and trends in, emergency and business contingency management systems, and describes a research program to explore solutions to both new and persistent design challenges. |
| Address |
Disaster Management Initiative, Carnegie Mellon Silicon Valley, United States |
| Corporate Author |
|
Thesis |
|
| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
| Track |
Command and Control Studies |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
340 |
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| Author |
Bo Andersson; Jonas Hedman |
| Title |
Issues in the development of a mobile based communication platform for the swedish police force and appointed security guards |
Type |
Conference Article |
| Year |
2006 |
Publication |
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2006 |
| Volume |
|
Issue |
|
Pages |
181-187 |
| Keywords |
Cellular telephones; Civil defense; Disasters; E-learning; Law enforcement; Management information systems; Mobile phones; Risk management; Standards; Communication platforms; Emergency management; Information systems development; Learning experiences; Legal requirements; Mobile-based; Multimedia messages; National standard; Interoperability |
| Abstract |
This paper presents the learning experiences from the development of a mobile-based communication platform, called OrdningsVaktsCentralen (OVC). OVC can be translated to Security Guard Central. OVC is designed to enable the Swedish Police Force (SPF) to comply with new legal requirements and enhance their collaboration with Appointed Security Guards (ASG). The focus of this paper is on the early phases of development; in particular on the specific technical issues such as interoperability and standards used in the development of mobile based systems. The learning experiences are as follows: firstly, when developing mobile based systems we suggest and recommend that the analysis phase should be enhanced and it should address the interoperability between mobile phones on one hand and operators on the other hand. Secondly, global and national standards, such as the MMS7 for sending multi-media messages, are not always standardized. It seems that operators and mobile phone manufacturers make minor alterations and interpretations of the standard and thereby some of the benefits found in standards disappear. Thirdly, mobile based communication platforms have a large potential for contributing to the field of emergency management information systems since they can be based on open and nationally accepted standards. |
| Address |
Department of Informatics, School of Management, Lund University, Sweden |
| Corporate Author |
|
Thesis |
|
| Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Newark, NJ |
Editor |
B. Van de Walle, M. Turoff |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9090206019; 9789090206011 |
Medium |
|
| Track |
COMMUNICATION CHALLENGES IN EMERGENCY RESPONSE |
Expedition |
|
Conference |
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
265 |
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| Author |
Ignacio Aedo; Daniel Sanz; Paloma Díaz; Jorge De Castro |
| Title |
Modelling emergency response communities using RBAC principles |
Type |
Conference Article |
| Year |
2006 |
Publication |
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2006 |
| Volume |
|
Issue |
|
Pages |
426-434 |
| Keywords |
Access control; Civil defense; Disasters; Information systems; Risk management; Development stages; Emergency management systems; Emergency response; Empirical evaluations; Levels of abstraction; Role-based Access Control; User centred design; Web engineering; Management information systems |
| Abstract |
One of the main design challenges of any Emergency Management System (EMS) is the diversity of users and responsibilities that must be considered. Modelling the access capabilities of different communities of users is a relevant concern for which the RBAC (Role-Based Access Control) paradigm provides flexible and powerful constructs. In this paper we describe how we used an RBAC meta-model to specify at different levels of abstraction the access policy of a specific EMS called ARCE (Aplicación en Red para Casos de Emergencia). This approach has made it possible to face access modelling at earlier development stages, so that stakeholders got involved in analytical and empirical evaluations to test the correctness and effectiveness of the access policy. Moreover, since the RBAC meta-model is embedded into a web engineering method, we put into practice a holistic process which addresses different design perspectives (structure, navigation, presentation, interaction and access) in an integrated way. |
| Address |
Laboratorio DEI, Universidad Carlos III de Madrid, Spain; Dirección General de Protección Civil, Ministerio del Interior, Spain |
| Corporate Author |
|
Thesis |
|
| Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Newark, NJ |
Editor |
B. Van de Walle, M. Turoff |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9090206019; 9789090206011 |
Medium |
|
| Track |
COMMUNITIES IN EMERGENCY MANAGEMENT |
Expedition |
|
Conference |
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
257 |
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| Author |
Arthur H. Hendela; Xiang Yao; Murray Turoff; Starr Roxanne Hiltz; Michael J. Chumer |
| Title |
Virtual emergency preparedness gaming: A follow-up study |
Type |
Conference Article |
| Year |
2006 |
Publication |
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2006 |
| Volume |
|
Issue |
|
Pages |
450-459 |
| Keywords |
Civil defense; Groupware; Information systems; Personnel training; Risk management; Emergency management; Emergency preparedness; Emergency workers; Flexible Learning; Follow-up Studies; Groupware systems; Planning process; Virtual simulations; Virtual reality |
| Abstract |
Planning processes, including simulations and games, can help emergency workers to prepare for the unexpected. Rehearsal using software based gaming techniques not only helps planning, but is also cost effective. Computer-based groupware systems can make experts available regardless of location. A new approach, Virtual Simulation (VS), uses networking to create a flexible learning and planning environment. To date two prototype trials of this approach have been implemented at NJIT with major revamps between each one. This paper gives the results of the latest prototype trial, a simulation of attacks on university computer centers. The insights from this second prototype trial of virtual simulation will help us to improve the design and approach for future offerings. |
| Address |
New Jersey Institute of Technology, United States |
| Corporate Author |
|
Thesis |
|
| Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Newark, NJ |
Editor |
B. Van de Walle, M. Turoff |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9090206019; 9789090206011 |
Medium |
|
| Track |
COMMUNITIES IN EMERGENCY MANAGEMENT |
Expedition |
|
Conference |
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
570 |
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| Author |
Torbjørg Træland Meum |
| Title |
An action design research approach to developing emergency management systems |
Type |
Conference Article |
| Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
| Volume |
|
Issue |
|
Pages |
175-179 |
| Keywords |
Civil defense; Disasters; Information systems; Management information systems; Risk management; Action research; Design research; Emergency management; Social media; User participation; Design |
| Abstract |
We propose Action Design Research (ADR) as an approach to promote user participation and mutual learning in the design and development of systems for emergency management based on social media technologies. We outline some design challenges related to the dynamic and evolving nature of social media, and emphasize an iterative design process that is strongly oriented toward collaboration and change involving both the researcher and the user community. In particular, we emphasize the transformative power of social media and argue for design approaches that take into account the new dimension of e-participation throughout the design process. |
| Address |
Department of Information Systems, University of Agder, Norway |
| Corporate Author |
|
Thesis |
|
| Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
|
| Track |
Community Engagement in Crisis Informatics Research |
Expedition |
|
Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
772 |
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| Author |
Marco Romano; Teresa Onorati; Paloma Díaz; Ignacio Aedo |
| Title |
Improving emergency response: Citizens performing actions |
Type |
Conference Article |
| Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
| Volume |
|
Issue |
|
Pages |
170-174 |
| Keywords |
Mobile computing; Risk management; Advanced visualizations; Community engagement; Emergency management; Emergency response; Mobile applications; Operation center; Remote supervision; Situation awareness; Information systems |
| Abstract |
The role of common citizens within the emergency management (EM) process is crucial in order to support efficiently the operators' activities during the response phase. Moreover, their participation is strictly related to their profile and their experience in previous events. In a previous contribution we identified the different roles that the citizens can play for an effective cooperation with the EM workers. In this paper, we introduce an emergency tool based on a mobile application designed to support the activities of the citizens acting as Agent. The Agents have specific capabilities recognized by the EM Operation Center (OC) to execute actions under the remote supervision of the EM operators. The proposed tool allows the Agents to receive information from the OC and to visualize it through an advanced visualization modality. In particular, available information is previously collected by the center from the witnesses and the affected people that have alerted about it. |
| Address |
Universidad Carlos III de Madrid, Spain |
| Corporate Author |
|
Thesis |
|
| Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
|
| Track |
Community Engagement in Crisis Informatics Research |
Expedition |
|
Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
889 |
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| Author |
Jiri Trnka; Michael Le Duc; Ake Sivertun |
| Title |
Inter-organizational issues in ICT, GIS and GSD – Mapping Swedish emergency management at the local and regional level |
Type |
Conference Article |
| Year |
2005 |
Publication |
Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2005 |
| Volume |
|
Issue |
|
Pages |
75-82 |
| Keywords |
Civil defense; Disasters; Electronic data interchange; Information systems; Risk management; Societies and institutions; Emergency management; Geo-spatial data; Ict; Interorganizational cooperation; Services; Geographic information systems |
| Abstract |
Inter-organizational issues are very challenging in emergency management (EM). In this paper, aspects of information and communication technologies (ICT), geographical information systems (GIS) and geospatial data (GSD) in the Swedish EM system, an EM system involving a large number of EM organizations, are reported based on a case study. The issues concerned include separated ICT & GIS development between organizations and formation of technological coalitions, problems of identification and access of GSD, located through the large number organizations, as well as uncoordinated launching of web-based GIS service. Possible implications of this situation for command and control are discussed. Additionally, areas for further research are suggested. |
| Address |
Department of Computer and Information Science, Linköping University, Sweden |
| Corporate Author |
|
Thesis |
|
| Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9076971099 |
Medium |
|
| Track |
COMPLEXITY and INTEROPERABILITY |
Expedition |
|
Conference |
2nd International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
1019 |
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| Author |
Michael Alles; Alexander Kogan; Miklos Vasarhelyi; Starr Roxanne Hiltz; Murray Turoff |
| Title |
Assuring homeland security: Continuous monitoring, control and assurance of Emergency Preparedness |
Type |
Conference Article |
| Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
| Volume |
|
Issue |
|
Pages |
1-7 |
| Keywords |
Civil defense; Information systems; Risk management; Assurance; Continuous auditing; Crisis management; Emergency management; Emergency response; Emergency services |
| Abstract |
This paper examines the potential relationships of Auditing and Emergency Preparedness with respect to the domain of the design of Emergency Response Information Systems. It proposes normative objectives for the integration of all these areas in the design of future organizational systems. It also proposes a series of steps to evolve in this direction and create a new interdisciplinary professional community to guide research and development for this field of endeavor. © Proceedings ISCRAM 2004. |
| Address |
Accounting Information Systems, Rutgers University, United States; Department of Information Systems, New Jersey Institute of Technology, United States |
| Corporate Author |
|
Thesis |
|
| Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
| Track |
Conference Keynote |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
71 |
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| Author |
Simon French; Carmen Niculae |
| Title |
Believe in the model: Mishandle the emergency |
Type |
Conference Article |
| Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
| Volume |
|
Issue |
|
Pages |
9-14 |
| Keywords |
Artificial intelligence; Civil aviation; Civil defense; Decision making; Decision support systems; Disasters; Forecasting; Information systems; Risk management; Crisis management; Cynefin; Decision support system (dss); Emergency management; Model prediction; Uncertainty; Economic and social effects |
| Abstract |
During the past quarter century there have been many developments in scientific models and computer codes to help predict the ongoing consequences in the aftermath of many types of emergency: e.g. storms and flooding, chemical and nuclear accident, epidemics such as SARS and terrorist attack. Some of these models relate to the immediate events and can help in managing the emergency; others predict longer term impacts and thus can help shape the strategy for the return to normality. But there are many pitfalls in the way of using these models effectively. Firstly, non-scientists and, sadly, many scientists believe in the models' predictions too much. The inherent uncertainties in the models are underestimated; sometimes almost unacknowledged. This means that initial strategies may need to be revised in ways that unsettle the public, losing their trust in the emergency management process. Secondly, the output from these models form an extremely valuable input to the decision making process; but only one such input. Most emergencies are events that have huge social and economic impacts alongside the health and environmental consequences. While we can model the latter passably well, we are not so good at modelling economic impacts and very poor at modelling social impacts. Too often our political masters promise the best 'science-based' decision making and too late realise that the social and economic impacts need addressing. In this paper, we explore how model predictions should be drawn into emergency management processes in more balanced ways than often has occurred in the past. © Proceedings ISCRAM 2004. |
| Address |
Manchester Business School, University of Manchester, Booth Street West, Manchester M15 6PB, United Kingdom |
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Thesis |
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| Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
| Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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| Track |
Conference Keynote |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
111 |
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