ISCRAM Digital Library -- Query Results

Murray E. Jennex. (2012). Social media – Truly viable for crisis response? In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University. Abstract: On September 8, 2011 the Great San Diego/Southwest Blackout occurred. Approximately 5 million people were affected by this blackout. This paper explores the availability of social media following such a crisis event. Contrary to expectations, the cell phone system did not have the expected availability and as a result, users had a difficult time using social media to status/contact family and friends. This paper presents a survey exploring the use and availability of social media during the Great San Diego/Southwest Blackout event. Â© 2012 ISCRAM. Keywords: Availability; Hardware; Cell phone; Crisis events; Crisis response; San Diego; Social media; Information systems Track: Social Media and Collaborative Systems http://idl.iscram.org/show.php?record=23

Abstract: On September 8, 2011 the Great San Diego/Southwest Blackout occurred. Approximately 5 million people were affected by this blackout. This paper explores the availability of social media following such a crisis event. Contrary to expectations, the cell phone system did not have the expected availability and as a result, users had a difficult time using social media to status/contact family and friends. This paper presents a survey exploring the use and availability of social media during the Great San Diego/Southwest Blackout event. Â© 2012 ISCRAM.

Keywords: Availability; Hardware; Cell phone; Crisis events; Crisis response; San Diego; Social media; Information systems

Track: Social Media and Collaborative Systems

http://idl.iscram.org/show.php?record=23