| |
Record |
Links |
|
Author  |
Pamukcu, D.; W. Zobel, C.; Ge, Y. “G.” |
|
| |
Title |
Prioritization of disaster-related requests in an IT-enabled public service system |
Type |
Conference Article |
| |
Year |
2023 |
Publication |
Proceedings of the 20th International ISCRAM Conference |
Abbreviated Journal |
Iscram 2023 |
|
| |
Volume |
|
Issue |
|
Pages |
586-594 |
|
| |
Keywords |
311; Public Services; Prioritization; Capacity Management; Non-Emergency System |
|
| |
Abstract |
The local government’s continuous support is critical for the well-being of a community during disaster events. E-Government systems that establish and maintain ongoing connections with the community thus play a vital role in supporting crisis response and recovery. Such systems’ ability to adapt to the crisis circumstances and to address emergent needs helps them continue their fundamental functions during disasters. Considering various services might require different amounts and types of resources, prioritization strategies are helpful in determining the processing order of requests. This paper discusses the role of prioritizing services within an e-Government system, to better understand how such a system can be managed to best utilize available resources. The study examines how a well-functioning e-Government system, the Orange County, Florida 311 non-emergency service system, responded to the COVID-19 pandemic and how the changes in service operations requirements can affect service provision, specifically with respect to assigning or re-assigning priority levels. |
|
| |
Address |
Virginia Tech; Virginia Tech; University of Central Florida |
|
| |
Corporate Author |
|
Thesis |
|
|
| |
Publisher |
University of Nebraska at Omaha |
Place of Publication |
Omaha, USA |
Editor |
Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi |
|
| |
Language |
English |
Summary Language |
|
Original Title |
|
|
| |
Series Editor |
Hosssein Baharmand |
Series Title |
|
Abbreviated Series Title |
|
|
| |
Series Volume |
|
Series Issue |
|
Edition |
1 |
|
| |
ISSN |
|
ISBN |
|
Medium |
|
|
| |
Track |
Analytical Modeling and Simulation |
Expedition |
|
Conference |
|
|
| |
Notes |
http://dx.doi.org/10.59297/ECXL5717 |
Approved |
no |
|
| |
Call Number |
ISCRAM @ idladmin @ |
Serial |
2549 |
|
| Share this record to Facebook |
