Amro Al-Akkad, & Zimmermann, A. (2011). User study: Involving civilians by smart phones during emergency situations. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: This paper concerns a preliminary user study to determine the acceptance of a mobile application that is supposed to involve civilians during emergencies. In particular, the focus is on bystanders. Their intervention during emergencies constitutes a delicate issue, since they were traditionally considered as a rather annoying party being merely observers of incidents. However, with the ubiquity and ever-increasing capabilities of cell phones there might emerge a great potential to flip the coin and to benefit from bystanders playing from now on a contributive role. To examine this hypothesis, we conducted semi-structured interviews with 24 persons. The result of our study shows that people are willing to use such mobile assisting system, and thus we take it as a positive starting signal to continue our research into this direction considering the elicited user constraints.
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Morand, O., Safin, S., Larribau, R., Rizza, C., & Robert. (2023). Using Photography as a Trace of Activity to Facilitate the Retention of Emergency Response Actions. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 773–783). Omaha, USA: University of Nebraska at Omaha.
Abstract: The chances of survival of a victim of cardiac arrest or stroke decrease considerably without rapid intervention. Bystanders, the first people able to intervene, are however few to act. This ignorance of the seriousness signs of the pathologies, and of the importance of acting, combined with a feeling of incapacity to perform emergency gestures, are the main reasons for this low level of action. The absence of knowledge originates both from a lack of training and from forgetting training courses. To overcome this problem, some trainings propose high fidelity simulation devices associated with a debriefing to create a strong emotional impact leading to a stronger memory impact. To assess the impact of this type of simulation, we set up a Living Lab including a high fidelity simulation of emergency situations (with citizens, dispatchers, first responders and paramedics), a debriefing and a method to create a “trace of activity”, still aiming at generating a higher memory impact. To measure the effects of the Living Lab, we analyzed the emotional impacts evoked by the participants, categorized the learning and finally studied the creation of the activity trace. The results show that the Living-Lab elicits emotions (for the cardiac arrest scenario) and projections (for the stroke scenario) and can therefore potentially improve the retention. The learnings were of several natures: individual and practical learnings on emergency management, learnings on collaboration within the chain of survival and theoretical learnings. Analysis of the retained learning after 2 to 8 months is in progress, therefore no results are available yet.
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Ophélie Morand, Caroline Rizza, Stéphane Safin, & Robert Larribau. (2022). Improving Cardiopulmonary Resuscitation by Building Trust between Dispatchers and Citizens through Simulation Workshop. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 791–802). Tarbes, France.
Abstract: Improving the survival rate of Out-of-Hospital Cardiac Arrest (OHCA) remains an important public health issue. Indeed, current survival rates are approximately 10% and can be significantly enhanced by early Cardiopulmonary reanimation (CPR) and early defibrillation. Bystanders are most likely to perform these acts, but few resources (such as digital apps) are dedicated to them due to a lack of confidence in their abilities from them and from the professionals. In order to build trust and collaboration between the dispatchers and the bystanders, an OHCA simulation workshop was conducted involving the whole survival chain. The main idea consisted in getting the participants to interact via an application dedicated to bystanders which provided a CPR demonstration video. The aim was to analyze the effects of this video on the CPR itself and especially on the lived-experience of the participants. A further objective was to assess how the shared workshop would affect the relationship between the stakeholders.
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Ophélie Morand, Stéphane Safin, Robert Larribau, & Caroline Rizza. (2023). Understanding and Improving Collaboration in Emergency Simulations with a Local Chain of Survival. In V. L. Thomas J. Huggins (Ed.), Proceedings of the ISCRAM Asia Pacific Conference 2022 (pp. 117–129). Palmerston North, New Zealand: Massey Unversity.
Abstract: Out-of-hospital cardiac arrest (OHCA) and choking are two emergencies where the rapid action of a bystander can increase the victim's chances of survival. Few bystanders act because they are not aware of their role as the first link in the chain of survival. Working on collaboration among a local chain of survival and using applications to improve communication and provide tutorials of actions to perform can be used to overcome this issue. We investigate these elements in the context of the Geneva Chain of Survival using simulations. The results show that an optimal collaboration means a lead’s handover between the intervening parties. Collaboration can be degraded by problems of communication, panic , and confusion. Applications constitute a valuable addition to enhance the dispatcher's awareness and to help guide the CPR while not extending the intervention time. Finally, the debriefing that follows enables the acquisition of competencies through experiential learning that relies on emotions.
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