Menelaos Bakopoulos, Sofia Tsekeridou, Eri Giannaka, Zheng-Hua Tan, & Ramjee Prasad. (2011). Command & control: Information merging, selective visualization and decision support for emergency handling. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Emergency situations call for the timely collaboration and error free communication of first responder (FR) teams from their Command Posts (CP) and between themselves. First responder teams must form and adapt their plans and actions as a real-time critical situation unfolds. This paper presents an advanced Command Post application that manages a diversity of FR teams during an emergency. Data from biometric, fire and/or gas sensors in addition to received annotated videos from first responders on site, carrying personal digital assistants (PDAs), are simultaneously managed. The presented system provides properly configured access to and alert-dependent visualization of real time location, biometric, gas, fire and annotated video data from FRs in the field to allow for effective reaction and decision support from CP personnel. Additionally, the system forms an information management system for all necessary information to be quickly handy during emergency handling, such as FR information, critical infrastructure information, historical information, etc. This system has been validated through qualitative analysis in a field trial at the M30 tunnel in Madrid by participating end users.
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Rebecca E. Carella, & Susan P. McGrath. (2006). ARTEMIS personal area networks for emergency remote triage and information management. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 592–597). Newark, NJ: Royal Flemish Academy of Belgium.
Abstract: The Automated Remote Triage and Emergency Management Information System (ARTEMIS) project seeks to provide situational awareness to all level of commands in order to increase patient survival rate during emergencies. By moving the burden of triage off of the medic and into an automated system, more time will be able to be spent on casualty care rather than assessment. Continual monitoring of responders and casualties will alert medics of critical changes in a patient's health that might normally have gone undetected after a patient is initially triaged. ARTEMIS employs a network of embedded sensors worn by responders and casualties to gather the data required for greater situational awareness and to relay the data back to appropriate levels of command both on the field and in remote locations.
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Nong Chen, & Ajantha Dahanayake. (2006). Personalized situation aware information retrieval and access for crisis response. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 214–222). Newark, NJ: Royal Flemish Academy of Belgium.
Abstract: Crisis response is an information intensive process, which produces or consumes large quantities of information from different relief organizations. Although personalized information retrieval and access has been realized as an efficient means to accelerate information acquisitions, most IT enabled applications in the fields can only provide uniform information to all the involved relief organizations. The traditional centralized design principle dominantly used to address the inter-organizational information accesses over boundaries is no longer feasible due to its lack of flexibility and adaptability to deal with dynamically changing information needs caused by the unpredictable nature of the crises. In this paper we present our ongoing research regarding a plug and play service architecture for personalized, situation aware information retrieval and access services, which offers a new way of thinking about the retrieval of personalized information in the context of crisis response.
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Denis Havlik, Jasmin Pielorz, & Adam Widera. (2016). Interaction with citizens experiments: from context-aware alerting to crowdtasking. In A. Tapia, P. Antunes, V.A. Bañuls, K. Moore, & J. Porto (Eds.), ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management. Rio de Janeiro, Brasil: Federal University of Rio de Janeiro.
Abstract: The EU FP7 project DRIVER is conducting a number of experiments to assess the feasibility of addressing known deficiencies in crisis management. In this paper, we introduce experiments that investigate two-way communication solutions between crisis managers and citizens or unaffiliated volunteers. In the so-called ?Interaction with Citizens? experiments we are testing the usability and acceptance of the various methods and tools that facilitate crisis communication at several levels. This includes: informing and alerting of citizens; micro-tasking of volunteers; gathering of situational information about the crisis incident from volunteers; and usage of this information to improve situation awareness. At the time of writing this paper, our ?Interaction with Citizens? experiments are still under way. Therefore, this paper reports the lessons learned in the first two experiments along with the experimental setup and expectations for the final experiment.
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John Edmonds, Louiqa Raschid, Hassan Sayyadi, & Shanchan Wu. (2010). Exploiting social media to provide humanitarian users with event search and recommendations. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Humanitarian decision makers rely on timely and accurate information for decision-making. Since satisfactory disaster response is key to building public trust and confidence, they need to monitor and track disaster related discourse to gauge public perception and to avert public relations disasters. Social media, e.g., the blogosphere, has empowered citizens to provide content and has increased information diversity. The challenge is to make sense of this diverse and noisy data and interpret results in context. For example, search results can be clustered around an event or occurrence at some geo-location and time. Personalization and recommendations can further filter content and focus on the most relevant and important data. We apply our research on event detection and recommendation to support event based search and apply it to a large blog collection (blog.spinn3r.com).
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Guillaume Lambert, Bruno Fontaine, Michel Monneret, & Mourad Madani. (2019). How to build an innovative C2 system supporting individual-centric emergency needs ? In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: The paper describes the need for, and work in progress to provide the French population with
a modern emergency communication infrastructure that uses open source components to
deliver real time communications from smart phones as well as traditional routes.
The article puts forward the vision of the NexSIS 18-112 project aimed at designing and
implementing the next generation AI enhanced emergency services response platform for
France. The vision and ambition of the NexSIS 18-112 system is to rewrite the command and
control system from scratch at a national level, providing it with state of the art functionalities.
Anticipating the future deployment of 5G networks, the work described in the article explains
how to ensure the transition of the legacy emergency operation systems to an operational IPbased
model, capable of offering voice, video, Instant Messaging, and Real Time Text (RTT)
services to emergency services? operators.
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Arthur H. Hendela, Murray Turoff, & Starr Roxanne Hiltz. (2010). Cross impact security analysis using the HACKING Game. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Security of network assets is a high priority with little traditional return on investment. Increasingly, cyber attacks are being used by both terrorist and unfriendly government organizations. The HACKING Game, a Cross Impact Analysis planning tool, can be used to plan security resource allocation in computer networks. Cross Impact Analysis provides a mathematical basis to determine the interrelationships of one event with a set of other events. Output from the HACKING Game's Cross Impact Analysis model can be used to help justify security expenditures, with an added benefit of being a training tool for employees learning to protect networks. This paper presents details of the Hacking Game's design and its capabilities. Cross impact modeling can be used to develop games for any situation characterized by a set of offense and defense events to produce an individual or collaborative model for such things as natural and man-made disasters.
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Kees Boersma, & Robert Larruina. (2021). Restoring the Medical Supply Chain from Below: The Role of Social Entrepreneurship in the Production of Face Masks during the Covid-19 Crisis. In Anouck Adrot, Rob Grace, Kathleen Moore, & Christopher W. Zobel (Eds.), ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management (pp. 260–269). Blacksburg, VA (USA): Virginia Tech.
Abstract: The COVID-19 pandemic hit societies all over the world deeply. Since it has affected societies worldwide and compromised socio-technical systems across geographical, judicial and administrative borders it can be considered a cross-border, transboundary crisis. This dimension has exposed the global medical supply chain's vulnerability. Due to its 'lean and mean' characteristics the supply chain was unable to function adequately during the crisis and formal authorities struggled to restore it, causing serious problems in the response to the pandemic. At the same time, numerous initiatives from below tried to give a (partial) answer on how to restore the broken supply chain. This paper presents a case study about a Dutch social enterprise (i.e. the Refugee Company) engaged with the cross-border dimension of the COVID-19 crisis. The Refugee Company set up a supply chain, operation and (domestic) production of personal protection equipment (PPE) materials, in particular face masks. The paper draws on data collected through qualitative methods, including document analysis (secondary sources), interviews and observations. The conclusion is that social entrepreneurs and enterprises played a crucial role in restoring the supply chain. The paper provides valuable lessons for both policy makers and crisis managers: there is great potential in recognizing the entrepreneurial activities from below in strengthening supply chains at times of crisis, potentially making them more sustainable and resilient.
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Marian Zulean, Gabriela Prelipcean, & Florin Druga. (2019). From Hindsight to Foresight: using collaborative methodologies to tackle the wicked problems and improve the the Emergency System. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: The main goal of this WiPe is to analyze a wicked problem of disaster management, to offer an external
evaluation on how the emergency system worked and to plan a foresight exercise able to design a personalized
emergency response services to citizens. The first part of the paper is rather a hindsight analysis regarding
disaster management of ?Colectiv 2015?, one of the worst manmade disasters in the recent Romanian history.
After four years of investigations and reports and many recovery measures ?Colectiv 2015? is still a complex
problem that needs external evaluation. The second part of the paper is a two-tier research: an intermediary
analysis of the wicked problem, using Barry Turner?s framework and a design of a foresight exercise. In the
Conclusions of WiPe we propose a design of research meant to: 1) better understand the causes and
shortcomings of disaster management and failure of foresight and 2) help the Emergency System in Romania
build a disaster resilience mechanism.
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Matthias Max, Sigmund Kluckner, & Susann Jentzsch. (2014). Trainings for crisis information systems in civil protection: A German perspective. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 518–527). University Park, PA: The Pennsylvania State University.
Abstract: Much research and technical development has been conducted to make crisis management more efficient, especially regarding crisis information systems used to streamline operations of authorities during a crisis. Experts from the German Red Cross mention that there is a need for the development and improvement of specific training methods and structures for such new crisis information systems in command and control centers. They also say that computer simulations could be a practical possibility to train crisis management and response staff. To substantiate this information, interviews were conducted with key officials in the field of German civil protection: command and control center staff, command and control center software trainers and crisis information system managers. This paper presents a qualitative study in the field of training German response personnel in crisis management information systems. The results are presented in three sections: suitable training strategies and structures, challenges and best practices for the implementation of trainings and using simulation as a training method for crisis information systems. The results contain personal experiences, opinions and known best-practices of the interview partners.
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Robert Zinke, Laura Künzer, Benjamin Schröder, & Christina Schäfer. (2017). Integrating Human Factors into Evacuation Simulations – Application of the Persona Method for Generating Populations. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 127–138). Albi, France: Iscram.
Abstract: For assessing evacuation dynamics in disaster situations, current approaches of pedestrian simulations increasingly include additional human characteristics. One aim is to assess realistic effects of structural changes of an infrastructure on evacuation behavior displayed by users. Creating agents with supplementary physical and psychological human characteristics and assembling the agents in accordance to the user's population may be beneficial not only to support decision making. The analysis of simulated effects of, e.g., informational strategies will foster crisis and disaster management. This paper combines knowledge about users in subway systems and highlights benefits of using the Persona method to improve objectivity in the specification of different user types. Persona method is adapted to pedestrian simulation. Using data from the authors´ field studies, personas are developed and implemented for an evacuation simulation. First findings suggest that including personas into pedestrian simulation influences the results with respect to the required safe evacuation time (RSET).
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Sarah Bratt, Bryan Semaan, Lauren Britton, Bryan Dosono, & Franco Zeno. (2017). Translation in Personal Crises: Opportunities for Wearables Design. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 266–279). Albi, France: Iscram.
Abstract: This paper reports on a qualitative study exploring personal crises that emerge during transitions. Personal crises, like crises caused by natural disasters, often lead to new behaviors and opportunities for technology appropriation and design. Through interviews with 14 military veterans re-integrating into civilian society, we find that the veterans' transitions involve several impediments related to translation work--the process through which people make sense of the conflicting rules and norms between former and present social realities. We developed guidelines for the design of new wearable devices that can aid veterans in the translation process by proposing a six-fold schema of design criteria for wearables--detection, nudging, portability/proximity, inconspicuousness, connectivity, and reflection--to empower veterans in managing personal crises, fostering resilience, and creating normalcy. Finally, we develop the concept of identity creep to explicate these translation-breakdowns.
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Pekka Sillberg, Petri Rantanen, Mika Saari, Jari Leppäniemi, Jari Soini, & Hannu Jaakkola. (2009). Towards an IP-based alert message delivery system. In S. J. J. Landgren (Ed.), ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives. Gothenburg: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Advancements in technology have provided new opportunities for the delivery of emergency messages. However, some of the issues concerning data security and technical solutions are quite different from the problems of the traditional means of communication. The Internet poses its own set of challenges. This paper presents a few emergency messaging system proposals made by other researchers and also introduces a new proposition put forward by the authors of this paper. This will demonstrate how to use client-server architecture to deliver emergency alert messages in IP-based networks. The proposed system uses Atom feeds to deliver alert messages and also provides a feedback channel for client data. In this scenario clients could have any kind of device from mobile terminals to desktop computers.
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Bogdan Tatomir, & Leon J.M. Rothkrantz. (2005). Crisis management using mobile ad-hoc wireless networks. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management (pp. 147–149). Brussels: Royal Flemish Academy of Belgium.
Abstract: In this paper we describe a disaster management system. It is assumed that each individual in the field is equipped with a PDA (Personal Digital Assistant) and that can communicate with other PDAs in the vicinity. Together the PDAs form an ad-hoc network. Users can enter their own observations to the PDA, like the position of victims, or a description of the current situation at particular location (e.g. smoke, emergency exits, traffic congestion). This information is entered in a special iconic language. Reversibly, the PDAs inform the users on the overall current situation of the crisis. In order to come to a shared view of the world, the knowledge that is present in the network has to be shared and fused. The proposed way to communicate is via a shared blackboard. This approach facilitates communication in a time and place independent way.
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Karim Touloum, Djilali Idoughi, Ahmed Seffah, & Camille-Rosenthal Sabroux. (2013). Scenarios + touchpoints = A method for analyzing crisis situations and designing management and rescue services. In J. Geldermann and T. Müller S. Fortier F. F. T. Comes (Ed.), ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management (pp. 497–501). KIT; Baden-Baden: Karlsruher Institut fur Technologie.
Abstract: The increase of natural, industrial disasters and diverse crisis has stimulated more research interest to developing new forms of services support in the decision making process. To effectively prepare, mitigate and deal with such disasters, the prior of the people experiences involved in crisis preparedness and rescue need to be captured and used as a basis knowledge in existing and innovative services design. In this paper, we propose a scenario-based method for collecting and structuring the service user experience (UX), taking into account of the relevant user-service encounter through service touchpoints. The proposed method is applied to a crisis management case study.
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Tsai, C. - H., Kadire, S., Sreeramdas, T., VanOrmer, M., Thoene, M., Hanson, C., et al. (2023). Generating Personalized Pregnancy Nutrition Recommendations with GPT-Powered AI Chatbot. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 263–271). Omaha, USA: University of Nebraska at Omaha.
Abstract: Low socioeconomic status (SES) and inadequate nutrition during pregnancy are linked to health disparities and adverse outcomes, including an increased risk of preterm birth, low birth weight, and intrauterine growth restriction. AI-powered computational agents have enormous potential to address this challenge by providing nutrition guidelines or advice to patients with different health literacy and demographics. This paper presents our preliminary exploration of creating a GPT-powered AI chatbot called NutritionBot and investigates the implications for pregnancy nutrition recommendations. We used a user-centered design approach to define the target user persona and collaborated with medical professionals to co-design the chatbot. We integrated our proposed chatbot with ChatGPT to generate pregnancy nutrition recommendations tailored to patients’ lifestyles. Our contributions include introducing a design persona of a pregnant woman from an underserved population, co-designing a nutrition advice chatbot with healthcare experts, and sharing design implications for future GPT-based nutrition chatbots based on our preliminary findings.
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Bartel A. Van De Walle, Ronald Spanjers, & Dirk De Wit. (2006). Stakeholder perceptions and standards for information security risks : A case study at a dutch health care organization. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 513–527). Newark, NJ: Royal Flemish Academy of Belgium.
Abstract: With the increased use of electronic patient files in Health Care Organizations (HCOs), addressing the risks related to the storage and use of patient information has become increasingly important to avoid intentional or unintentional disclosure, damage to or abuse of patients' personal health records. This has lead governments from various countries to introduce and impose information security standards for HCOs. The Dutch government introduced the NEN 7510 national information security standard; a standard derived from the international ISO 17799 norm. Preceding the implementation phase of NEN 7510 standard at a Dutch HCO, we conducted a field study to identify the information security risks as perceived by the main stakeholder groups in the HCO. We present the differences in the perceived information security risks and threats by end users, management and suppliers, and the degree to which these identified risks will be addressed by the implementation of the NEN 7510 standard.
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Don J.M. Willems, & Louis Vuurpijl. (2007). Designing interactive maps for crisis management. In K. Nieuwenhuis P. B. B. Van de Walle (Ed.), Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers (pp. 159–166). Delft: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: This paper describes the design, implementation, and evaluation of pen input recognition systems that are suited for so-called interactive maps. Such systems provide the possibility to enter handwriting, drawings, sketches and other modes of pen input. Typically, interactive maps are used to annotate objects or mark situations that are depicted on the display of video walls, handhelds, PDAs, or tablet PCs. Our research explores the possibility of employing interactive maps for crisis management systems, which require robust and effective communication of, e.g., the location of objects, the kind of incidents, or the indication of route alternatives. The design process described here is a mix of “best practices” for building perceptive systems, combining research in pattern recognition, human factors, and human-computer interaction. Using this approach, comprising data collection and annotation, feature extraction, and the design of domain-specific recognition technology, a decrease in error rates is achieved from 9.3% to 4.0%.
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