Bennett Gayle, D. M., Yuan, X.(J.), Dadson, Y. A., & Edwards, N. K. (2023). Contact Tracing Mobile Applications in New York: A Qualitative Study on the Use and Privacy Perceptions. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 620–635). Omaha, USA: University of Nebraska at Omaha.
Abstract: Contact tracing mobile applications were used in several countries as the exclusive means of reducing the spread of the COVID-19 virus. In the United States (US), such mobile applications were not nationwide; several states adopted and developed mobile applications for use by the local citizenry. Previous research indicated that the use and adoption of such applications might be correlated to individual demographics. Using the Antecedent Privacy Concerns and Outcomes (APCO), this study assesses individuals' use, adoption, and privacy considerations when using the contact tracing mobile application in New York State. Focus group participants were interviewed to determine if age or race/ethnicity were confounding factors related to their use of these mobile applications. This qualitative study will contribute to the body of knowledge by operationalizing and expanding on the APCO model to further understand the service, privacy, and perception of mobile apps used during COVID-19.
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