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	Author	Nicklaus A. Giacobe; Pamela J. Soule
	Title	Social media for the emergency manager in disaster planning and response			Type	Conference Article
	Year	2014	Publication	ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2014
	Volume		Issue		Pages	570-574
	Keywords	Civil defense; Damage detection; Disasters; Information systems; Managers; Risk management; Social networking (online); Command and control; Damage assessments; Developing situation; Disaster preparedness; Emergency management; Federal Emergency Management Agency; Social media; Social media platforms; Disaster prevention
	Abstract	This practitioner paper outlines some of the benefits for the use of social media, from the perspective of a local-level or county-level emergency manager (EM). As compared to state and national level emergency management, because local level EMs have limited manpower and resources, social media can positively or negatively impact the effectiveness of communication before, during and after disaster strikes. Outlined in this paper are six key points where local EMs have specific needs that could be addressed by the effective use of social media and, in the opinion of the authors, represent the top issues that EMs face when considering how to leverage Twitter, Facebook, YouTube, Instagram and other social media platforms. The six needs addressed in this paper include: 1) Best practices for general social media use by EMs, 2) Social media use for internal command and control within the EM group, 3) Developing situation awareness by monitoring social media, especially prior to predicable events, 4) Communicating disaster preparedness messages through social media, 5)Using social media for gathering damage assessment information during, or immediately following a crisis,and 6) Leveraging social media volunteer groups. This short paper picks up where the Federal Emergency Management Agency's social media training leaves off and attempts to represent these six needs as use cases for researchers and developers to address in future publications and products.
	Address	College of Information Sciences and Technology, Pennsylvania State University, United States; Office of Emergency Management, Pennsylvania State University, United States
	Corporate Author				Thesis
	Publisher	The Pennsylvania State University	Place of Publication	University Park, PA	Editor	S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780692211946	Medium
	Track	Practitioner Cases and Practitioner-Centered Research	Expedition		Conference	11th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	526
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	Author	Benjamin Herfort; João Porto De Albuquerque; Svend-Jonas Schelhorn; Alexander Zipf
	Title	Does the spatiotemporal distribution of tweets match the spatiotemporal distribution of flood phenomena? A study about the River Elbe Flood in June 2013			Type	Conference Article
	Year	2014	Publication	ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2014
	Volume		Issue		Pages	747-751
	Keywords	Catchments; Data mining; Information systems; Social networking (online); Spatial distribution; Water levels; Crisis management; Digital elevation model; Geographical features; Situational awareness; Social media; Social media platforms; Spatiotemporal distributions; Twitter; Floods
	Abstract	In this paper we present a new approach to enhance information extraction from social media that relies upon the geographical relations between twitter data and flood phenomena. We use specific geographical features like hydrological data and digital elevation models to analyze the spatiotemporal distribution of georeferenced twitter messages. This approach is applied to examine the River Elbe Flood in Germany in June 2013. Although recent research has shown that social media platforms like Twitter can be complementary information sources for achieving situation awareness, previous work is mostly concentrated on the classification and analysis of tweets without resorting to existing data related to the disaster, e.g. catchment borders or sensor data about river levels. Our results show that our approach based on geographical relations can help to manage the high volume and velocity of social media messages and thus can be valuable for both crisis response and preventive flood monitoring.
	Address	GIScience Department, Heidelberg University, Germany; Dept. of Computer Systems/ICMC, University of Sao Paulo, Brazil
	Corporate Author				Thesis
	Publisher	The Pennsylvania State University	Place of Publication	University Park, PA	Editor	S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780692211946	Medium
	Track	Social Media in Crisis Response and Management	Expedition		Conference	11th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	572
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	Author	Starr Roxanne Hiltz; Jose J. Gonzalez; Murray Turoff
	Title	ICT support and the effectiveness of decision making in disasters: A preliminary system dynamics model			Type	Conference Article
	Year	2013	Publication	ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2013
	Volume		Issue		Pages	668-673
	Keywords	Disaster prevention; Disasters; Information systems; System theory; Conceptual model; Decision making process; Disaster management; Distributed teams; Ict; Large scale disasters; Social media; System dynamics model; Decision making
	Abstract	A high level conceptual model is presented of factors hypothesized to be key determinants of the effectiveness of decision making in large scale disasters, grounded in the literature on disaster management. ICT robustness (including the use of social media) sensemaking, and the effectiveness of decision making processes by the multi-organizational Partially Distributed Teams that must cooperate are accorded key roles in the process model. The outcomes of the decision making processes modeled are decisions, in terms of timeliness and quality.
	Address	NJIT, United States; Centre for Integrated Emergency Management, U. of Agder, Norway
	Corporate Author				Thesis
	Publisher	Karlsruher Institut fur Technologie	Place of Publication	KIT; Baden-Baden	Editor	T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9783923704804	Medium
	Track	Analytical Modelling and Simulation	Expedition		Conference	10th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	582
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	Author	Starr Roxanne Hiltz; Linda Plotnick
	Title	Dealing with information overload when using social media for emergency management: Emerging solutions			Type	Conference Article
	Year	2013	Publication	ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2013
	Volume		Issue		Pages	823-827
	Keywords	Civil defense; Information systems; Natural language processing systems; Risk management; Decision making process; Emergency management; Emergency response; Information overloads; NAtural language processing; Social convention; Social media; Trending topics; Disasters
	Abstract	Several recent studies point the way to enabling emergency response managers to be able to find relevant posts and incorporate them into their sensemaking and decision making processes. Among the approaches that have improved the ability to find the most relevant information are the social conventions of creating topic groups and tags and of “retweeting;” the use of trained volunteers to filter and summarize posts for responders; automated notifications of trending topics; natural language processing of posts; techniques for identifying posts from the disaster site; and the use of GIS and crisis maps to visually represent the distribution of incidents.
	Address	NJIT, Newark NJ, United States; Jacksonville State U., AL, United States
	Corporate Author				Thesis
	Publisher	Karlsruher Institut fur Technologie	Place of Publication	KIT; Baden-Baden	Editor	T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9783923704804	Medium
	Track	Social Media	Expedition		Conference	10th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	583
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	Author	Amanda L. Hughes
	Title	Participatory design for the social media needs of emergency public information officers			Type	Conference Article
	Year	2014	Publication	ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2014
	Volume		Issue		Pages	727-736
	Keywords	Information systems; Risk management; Crisis informatics; Design activity; Design recommendations; Emergency management; Emergency public informations; Participatory design; Social media; Work practices; Design
	Abstract	This paper describes the design, execution, and results of a participatory design workshop with emergency public information officers (PIOs). During the workshop, PIOs and researchers explored ideas and designs for supporting the social media needs of PIO work. Results indicate that PIO perceptions of social media have changed as they have learned to incorporate activities of the public into their work, yet they still struggle with issues of trust and liability. Based on workshop design activities, the paper offers a set of design recommendations for supporting the social media needs of PIO work practice such as the ability to monitor, document, and report social media activity.
	Address	Computer Science, Utah State University, United States
	Corporate Author				Thesis
	Publisher	The Pennsylvania State University	Place of Publication	University Park, PA	Editor	S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780692211946	Medium
	Track	Social Media in Crisis Response and Management	Expedition		Conference	11th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	603
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	Author	Amanda L. Hughes; Leysia Palen
	Title	Twitter adoption and use in mass convergence and emergency events			Type	Conference Article
	Year	2009	Publication	ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives	Abbreviated Journal	ISCRAM 2009
	Volume		Issue		Pages
	Keywords	Information systems; Crisis informatics; Emergency; Micro-blogging; Social media; Twitter; Social networking (online)
	Abstract	This paper offers a descriptive account of Twitter (a micro-blogging service) across four high profile, mass convergence events-two emergency and two national security. We statistically examine how Twitter is being used surrounding these events, and compare and contrast how that behavior is different from more general Twitter use. Our findings suggest that Twitter messages sent during these types of events contain more displays of information broadcasting and brokerage, and we observe that general Twitter use seems to have evolved over time to offer more of an information-sharing purpose. We also provide preliminary evidence that Twitter users who join during and in apparent relation to a mass convergence or emergency event are more likely to become long-term adopters of the technology.
	Address	University of Colorado, Boulder, United States
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Gothenburg	Editor	J. Landgren, S. Jul
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9789163347153	Medium
	Track	Collaboration and Social Networking	Expedition		Conference	6th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	604
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	Author	Amanda L. Hughes; Leysia Palen; Jeannette N. Sutton; Sophia B. Liu; Sara Vieweg
	Title	Site-seeing in disaster: An examination of on-line social convergence			Type	Conference Article
	Year	2008	Publication	Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2008
	Volume		Issue		Pages	324-333
	Keywords	Information systems; Websites; Computer-mediated communication; Convergence; Convergent behavior; Crisis informatics; Disaster response; Online behavior; Social media; Disasters
	Abstract	On-line websites and applications are increasingly playing a role in disaster response and recovery. Yet with the wide variety of on-line grassroots activities that occur in such situations, it can be difficult to make sense of them. In this paper, we describe on-line behavior as socially convergent activity, interpreting it within existing sociological understandings of behavior in disaster events. We discuss seven types of convergent behavior and give examples of on-line activities for each type. By seeing these activities as an essential part of the disaster social arena, we can begin to think about how to support socially convergent phenomena in new and creative ways.
	Address	ConnectivIT Lab, Natural Hazards Center, University of Colorado, Boulder, United States
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Washington, DC	Editor	F. Fiedrich, B. Van de Walle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780615206974	Medium
	Track	Research Methods in ISCRAM	Expedition		Conference	5th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	605
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	Author	Muhammad Imran; Shady Elbassuoni; Carlos Castillo; Fernando Díaz; Patrick Meier
	Title	Extracting information nuggets from disaster- Related messages in social media			Type	Conference Article
	Year	2013	Publication	ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2013
	Volume		Issue		Pages	791-801
	Keywords	Artificial intelligence; Data visualization; Disasters; Information retrieval; Information systems; Learning systems; Social networking (online); Emergency responders; Extracting information; Machine learning methods; Situational awareness; Social media; Supervised classification; Twitter; Visualization system; Emergency services
	Abstract	Microblogging sites such as Twitter can play a vital role in spreading information during “natural” or man-made disasters. But the volume and velocity of tweets posted during crises today tend to be extremely high, making it hard for disaster-affected communities and professional emergency responders to process the information in a timely manner. Furthermore, posts tend to vary highly in terms of their subjects and usefulness; from messages that are entirely off-topic or personal in nature, to messages containing critical information that augments situational awareness. Finding actionable information can accelerate disaster response and alleviate both property and human losses. In this paper, we describe automatic methods for extracting information from microblog posts. Specifically, we focus on extracting valuable “information nuggets”, brief, self-contained information items relevant to disaster response. Our methods leverage machine learning methods for classifying posts and information extraction. Our results, validated over one large disaster-related dataset, reveal that a careful design can yield an effective system, paving the way for more sophisticated data analysis and visualization systems.
	Address	University of Trento, Italy; American Univ. of Beirut, Lebanon; QCRI, Qatar; Microsoft Research, Qatar
	Corporate Author				Thesis
	Publisher	Karlsruher Institut fur Technologie	Place of Publication	KIT; Baden-Baden	Editor	T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9783923704804	Medium
	Track	Social Media	Expedition		Conference	10th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	613
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	Author	Kenneth Joseph; Peter M. Landwehr; Kathleen M. Carley
	Title	An approach to selecting keywords to track on twitter during a disaster			Type	Conference Article
	Year	2014	Publication	ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2014
	Volume		Issue		Pages	672-676
	Keywords	Data mining; Disasters; Information systems; Keyword searching; Novel methodology; Situational awareness; Social media; Twitter; Social networking (online)
	Abstract	Several studies on Twitter usage during disasters analyze tweets collected using ad-hoc keywords pre-defined by researchers. While recent efforts have worked to improve this methodology, open questions remain about which keywords can be used to uncover tweets contributing to situational awareness (SA) and the quality of tweets returned using different terms. Herein we consider a novel methodology for uncovering relevant keywords one can use to search for tweets containing situational awareness. We provide a description of the methodology and initial results which suggest our approach may lead to better keywords to use for keyword searching during disasters.
	Address	Carnegie Mellon University, United States
	Corporate Author				Thesis
	Publisher	The Pennsylvania State University	Place of Publication	University Park, PA	Editor	S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780692211946	Medium
	Track	Social Media in Crisis Response and Management	Expedition		Conference	11th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	640
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	Author	Erkki Kurkinen; Helen T. Sullivan; Markku Häkkinen; Markku Lauttamus
	Title	Optimizing mobile social media interfaces for rapid internal communication by emergency services			Type	Conference Article
	Year	2010	Publication	ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings	Abbreviated Journal	ISCRAM 2010
	Volume		Issue		Pages
	Keywords	Emergency services; Human computer interaction; Information systems; Law enforcement; Social networking (online); Tracking (position); User interfaces; Geolocations; Interaction methods; Internal communications; Mobile social medias; Operational efficiencies; Situational awareness; Social media; Social media concepts; Mobile devices
	Abstract	Social media tools are seeing use in crisis situations. Authorities have recognized the value of such tools and are beginning to use services such as Facebook and Twitter to disseminate official information. However, the use of the social media concept as an internal, operational tool by emergency services is in its early stages. Current social media tools for mobile devices are of potential value, yet security concerns can render such systems unsuitable for operational use, and the user interface can hinder operational efficiency due to the inheritance of a text based model for input and display. The research to be described is examining interaction methods that may improve the efficiency and usability of mobile device-based social media for operational use by police services. A Twitter like model for police activity reports can provide a means for enhanced situational awareness for police command authorities, and for individual officers or patrol units engaged in the “professional” media interchanges. The proposed model, SUMO, is based on a hybrid symbolic and text interface to rapidly enter status, integrated with geolocation, and sensor-based data to automatically capture key information, and thereby minimizing the amount effort required create a complete status update.
	Address	University of Jyväskylä, Finland; Rider University, United States
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Seattle, WA	Editor	S. French, B. Tomaszewski, C. Zobel
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN		Medium
	Track	Human-Computer Interaction	Expedition		Conference	7th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	665
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	Author	Vitaveska Lanfranchi; Suvodeep Mazumdar; Fabio Ciravegna
	Title	Visual design recommendations for situation awareness in social media			Type	Conference Article
	Year	2014	Publication	ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2014
	Volume		Issue		Pages	792-801
	Keywords	Data visualization; Design; Information systems; Visualization; Design recommendations; Emergency responders; Online social medias; Real-time information; Situation awareness; Situational awareness; Social media; Visual analytics; Emergency services
	Abstract	The use of online Social Media is increasingly popular amongst emergency services to support Situational Awareness (i.e. accurate, complete and real-time information about an event). Whilst many software solutions have been developed to monitor and analyse Social Media, little attention has been paid on how to visually design for Situational Awareness for this large-scale data space. We describe an approach where levels of SA have been matched to corresponding visual design recommendations using participatory design techniques with Emergency Responders in the UK. We conclude by presenting visualisation prototypes developed to satisfy the design recommendations, and how they contribute to Emergency Responders' Situational Awareness in an example scenario. We end by highlighting research issues that emerged during the initial evaluation.
	Address	OAK Group, University of Sheffield, United Kingdom
	Corporate Author				Thesis
	Publisher	The Pennsylvania State University	Place of Publication	University Park, PA	Editor	S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780692211946	Medium
	Track	Visual Analytics for Crisis Management	Expedition		Conference	11th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	678
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	Author	Mark Latonero; Irina Shklovski
	Title	Respectfully yours in safety and service: Emergency management & social media evangelism			Type	Conference Article
	Year	2010	Publication	ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings	Abbreviated Journal	ISCRAM 2010
	Volume		Issue		Pages
	Keywords	Civil defense; Disasters; Information systems; Social networking (online); Societies and institutions; Emergency management; Evangelism; Lafd; Risk communication; Social media; Twitter; Risk management
	Abstract	In this paper we consider how emergency response organizations utilize available social media technologies to communicate with the public in emergencies and to potentially collect valuable information using the public as sources of information on the ground. We discuss the use of public social media tools from the emergency management professionals. viewpoint with a particular focus on the use of Twitter. Little research has investigated Twitter usage in crisis situations from an organizational perspective. This paper contributes to our understanding of organizational innovation, risk communication, and technology adoption by emergency management. An in-depth case study of Public Information Officers of the Los Angeles Fire Department highlights the importance of the information evangelist within emergency management organizations and details the challenges those organizations face with an engagement with social media and Twitter. This article provides insights into practices and challenges of new media implementation for crisis and risk management organizations.
	Address	California State University Fullerton, USC Annenberg Center on Communication Leadership and Policy, Netherlands; Digital Culture and Mobile Communication Research Group, IT University of Copenhagen, Netherlands
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Seattle, WA	Editor	S. French, B. Tomaszewski, C. Zobel
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN		Medium
	Track	Collaboration and Social Networking	Expedition		Conference	7th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	681
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	Author	Daniel Link; Bernd Hellingrath; Tom De Groeve
	Title	Twitter integration and content moderation in GDACSmobile			Type	Conference Article
	Year	2013	Publication	ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2013
	Volume		Issue		Pages	67-71
	Keywords	Disaster prevention; Disasters; Mobile devices; Social networking (online); Content moderation; Coordination; Gdacs; GDACSmobile; Needs Assessment; Social media; Twitter; Information management
	Abstract	Recent years have shown that mobile devices and Twitter can play a significant role in providing real-time data from disaster-affected areas to disaster managers. Against this background we present a workflow for Twitter integration into a disaster management information system, and a concept for content moderation that can increase the quality of disseminated information.
	Address	Dept. of Information Systems and Logistics, European Research Center for Information Systems (ERCIS), University of Münster, Germany; Joint Research Centre of European Commission, Italy
	Corporate Author				Thesis
	Publisher	Karlsruher Institut fur Technologie	Place of Publication	KIT; Baden-Baden	Editor	T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9783923704804	Medium
	Track	Coordination and Collaboration	Expedition		Conference	10th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	709
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	Author	Sophia B. Liu; Leysia Palen; Jeannette N. Sutton; Amanda L. Hughes; Sara Vieweg
	Title	In search of the bigger picture: The emergent role of on-line photo sharing in times of disaster			Type	Conference Article
	Year	2008	Publication	Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2008
	Volume		Issue		Pages	140-149
	Keywords	Disasters; Information systems; Citizen journalism; Convergence; Crisis informatics; Flickr; Photo sharing; Social media; Emergency services
	Abstract	Eyewitness photography is increasingly playing a more significant role in disaster response and recovery efforts. This research elaborates on the ways in which members of the public participate during times of disaster by closely examining the evolving role of a prominent photo-sharing website, Flickr, in events that have occurred since its launch in February 2004. We discuss features of Flickr's emerging evolutionary growth as a community forum for disaster-related grassroots activity based on the findings from our qualitative study of 29 groups across six disasters over Flickr's nearly three-year lifespan. Our findings discuss efforts toward the development of norms that attempt to guide the nature of social practice around photographic content during disaster response and recovery efforts.
	Address	ConnectivIT Lab, Natural Hazards Center, University of Colorado, Boulder, United States
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Washington, DC	Editor	F. Fiedrich, B. Van de Walle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780615206974	Medium
	Track	Virtual Teams and Virtual Communities in Emergency Preparedness and Response	Expedition		Conference	5th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	716
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	Author	Ma Ma; H. Zhang; Yi Liu
	Title	Development of a joint official microblog platform to improve interactive communication with the public under a centralized system			Type	Conference Article
	Year	2014	Publication	ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2014
	Volume		Issue		Pages	782-786
	Keywords	Hardware; Centralized systems; Crisis communications; Interactive; Micro-blog; Social media; Information systems
	Abstract	Social media bring both challenges and opportunities to crisis management. This paper summarizes the difficulties in crisis communication under a centralized jurisdiction system by looking into online collective behaviors in mainland China. The paper then introduces the development of an official microblog and proposes a joint official microblog platform to improve interactive communication in a centralized system. The functional design of this platform is introduced in detail and the future improvement of the platform is discussed.
	Address	Institute of Public Safety Research, Tsinghua University, China
	Corporate Author				Thesis
	Publisher	The Pennsylvania State University	Place of Publication	University Park, PA	Editor	S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780692211946	Medium
	Track	Social Media in Crisis Response and Management	Expedition		Conference	11th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	733
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	Author	David F. Merrick; Tom Duffy
	Title	Utilizing community volunteered information to enhance disaster situational awareness			Type	Conference Article
	Year	2013	Publication	ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2013
	Volume		Issue		Pages	858-862
	Keywords	Civil defense; Disasters; Information systems; Risk management; Social networking (online); Community volunteered information; Crowd sourcing; Facebook; Situational awareness; Social media; Twitter; Emergency services
	Abstract	Social media allows the public to engage in the disaster response and recovery process in new and exciting ways. Many emergency management agencies in the United States are embracing social media as a new channel for alerts, warnings, and public outreach, but very few are mining the massive amounts of data available for use in disaster response. The research reflected in this paper strives to help emergency management practitioners harness the power of community volunteered information in a way that is still novel in most parts of the country. Field verification and research combined with survey results attempts to identify and solve many of the barriers to adoption that currently exist. By helping practitioners understand the virtues and limitations of this type of data and information, this research will encourage the use of community volunteered information in the emergency operations center.
	Address	Florida State University, United States
	Corporate Author				Thesis
	Publisher	Karlsruher Institut fur Technologie	Place of Publication	KIT; Baden-Baden	Editor	T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9783923704804	Medium
	Track	Social Media	Expedition		Conference	10th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	767
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	Author	Torbjørg Meum; Bjørn Erik Munkvold
	Title	Information infrastructure for crisis response coordination: A study of local emergency management in norwegian municipalities			Type	Conference Article
	Year	2013	Publication	ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2013
	Volume		Issue		Pages	84-88
	Keywords	Civil defense; Disasters; Geographic information systems; Information systems; Risk management; Coordination mechanisms; Crisis response; Emergency management; Information infrastructures; Social media; Emergency services
	Abstract	While great progress is made in terms of development and implementation on new ICT services for supporting crisis response coordination, the challenge remains on how to integrate these services within the ICT infrastructure in daily use by emergency responders. We report from an ongoing analysis of existing crisis response infrastructure in Norwegian municipalities, presenting an overview of current practice and related challenges. We argue for an information infrastructure perspective on the integration challenges, focusing on how new services based on geographic information systems and social media should be based on existing systems in use.
	Address	Department of Information Systems, University of Agder, Norway
	Corporate Author				Thesis
	Publisher	Karlsruher Institut fur Technologie	Place of Publication	KIT; Baden-Baden	Editor	T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9783923704804	Medium
	Track	Coordination and Collaboration	Expedition		Conference	10th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	771
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	Author	Torbjørg Træland Meum
	Title	An action design research approach to developing emergency management systems			Type	Conference Article
	Year	2014	Publication	ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2014
	Volume		Issue		Pages	175-179
	Keywords	Civil defense; Disasters; Information systems; Management information systems; Risk management; Action research; Design research; Emergency management; Social media; User participation; Design
	Abstract	We propose Action Design Research (ADR) as an approach to promote user participation and mutual learning in the design and development of systems for emergency management based on social media technologies. We outline some design challenges related to the dynamic and evolving nature of social media, and emphasize an iterative design process that is strongly oriented toward collaboration and change involving both the researcher and the user community. In particular, we emphasize the transformative power of social media and argue for design approaches that take into account the new dimension of e-participation throughout the design process.
	Address	Department of Information Systems, University of Agder, Norway
	Corporate Author				Thesis
	Publisher	The Pennsylvania State University	Place of Publication	University Park, PA	Editor	S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780692211946	Medium
	Track	Community Engagement in Crisis Informatics Research	Expedition		Conference	11th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	772
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	Author	Gisli Rafn Olafsson
	Title	Effective coordination of disaster response – The international perspective			Type	Conference Article
	Year	2010	Publication	ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings	Abbreviated Journal	ISCRAM 2010
	Volume		Issue		Pages
	Keywords	Climate change; Disasters; Information management; Information systems; Coordination; Disaster response; International perspective; Social media; Emergency services
	Abstract	Humanitarian situations have gotten more and more complex. Climate change is increasing the intensity, the increased involvement of NGOs and the revolution of social media has changed disaster response. This paper starts with a discussion of the changes that have happened in the last 10 years and then discusses how technology plays an increasing role in solving some of the more complex issues that disaster coordinators face.
	Address	Microsoft Corporation, United States
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Seattle, WA	Editor	S. French, B. Tomaszewski, C. Zobel
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN		Medium
	Track	Humanitarian Challenges	Expedition		Conference	7th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	813
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	Author	Hemant Purohit; Shreyansh Bhatt; Andrew Hampton; Valerie Shalin; Amit Sheth; John Flach
	Title	With whom to coordinate, why and how in ad-hoc social media communities during crisis response			Type	Conference Article
	Year	2014	Publication	ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2014
	Volume		Issue		Pages	787-791
	Keywords	Hardware; Ad-hoc community; Crisis response; Influencers; Social media; Virtual responders; Information systems
	Abstract	During crises directly affected people and observers join social media communities to discuss the event. They may share information relevant to response coordination, for example, specific resource needs. However, responders face a massive data overload and lack the time to monitor social media traffic for important and trustworthy information. To address these challenges, response teams may attempt manual filtering methods, resulting in limited coverage and quality. Hence, we propose a computational framework for extracting specific resource-related information, and an interface for identifying and engaging with influential participants in the dynamic, evolving social media community. Our approach helps to identify those virtual responders who serve both as sources and disseminators of important information to assist in coordinated emergency response.
	Address	Ohio Center of Excellence in Knowledge-enabled Computing (Kno.e.sis), Wright State University, United States
	Corporate Author				Thesis
	Publisher	The Pennsylvania State University	Place of Publication	University Park, PA	Editor	S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780692211946	Medium
	Track	Social Media in Crisis Response and Management	Expedition		Conference	11th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	858
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	Author	Christian Reuter; Oliver Heger; Volkmar Pipek
	Title	Combining real and virtual volunteers through social media			Type	Conference Article
	Year	2013	Publication	ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2013
	Volume		Issue		Pages	780-790
	Keywords	Disasters; Emergency services; Information systems; Professional aspects; Software prototyping; Collaboration; Collaborative resilience; Emergent groups; Social media; Volunteers; Social networking (online)
	Abstract	Recent studies have called attention to the improvement of “collaborative resilience” by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.
	Address	Institute for Information Systems, University of Siegen, Germany
	Corporate Author				Thesis
	Publisher	Karlsruher Institut fur Technologie	Place of Publication	KIT; Baden-Baden	Editor	T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9783923704804	Medium
	Track	Social Media	Expedition		Conference	10th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	874
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	Author	Caroline Rizza; Ângela Guimarães Pereira
	Title	Building a resilient community through social network: Ethical considerations about the 2011 Genoa floods			Type	Conference Article
	Year	2014	Publication	ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2014
	Volume		Issue		Pages	289-293
	Keywords	Disasters; Information systems; Philosophical aspects; Social networking (online); Crisis; Ethics of care; Resilience building framework; Resilient community; Social media; Floods
	Abstract	This paper considers the role of social media in the response to the flooding of 2011 in Genoa (Italy), caused by flash floods during torrential rainfall. Volunteer students created a Facebook page to communicate with citizens and organize support and rescue activities. In this paper, we first look at the story of the 2011 Genoa floods from the point of view of the news media to gain insights into the imaginaries behind the use of social media in situations of natural disaster. Second, we look at a communication partnership between citizenry and public authorities for its value in building resilience to disaster among communities. Ethical and social dimensions of these partnerships are analysed.
	Address	Telecom ParisTech, Institut Mines Telecom, France; European Commission, JRC, France
	Corporate Author				Thesis
	Publisher	The Pennsylvania State University	Place of Publication	University Park, PA	Editor	S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9780692211946	Medium
	Track	Ethical, Legal and Social Issues of IT Supported Emergency Response	Expedition		Conference	11th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	880
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	Author	Caroline Rizza; Ângela Guimarães Pereira; Paula Curvelo
	Title	Do-it-yourself justice: Considerations of social media use in a crisis situation: The case of the 2011 vancouver riots			Type	Conference Article
	Year	2013	Publication	ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2013
	Volume		Issue		Pages	411-415
	Keywords	Information systems; Canucks; Crisis situations; Ethical considerations; Ethics; Ice hockey; Media narratives; Media reporting; Social media; Philosophical aspects
	Abstract	On 15 June 2011, the ice hockey Stanley Cup final series between the Vancouver Canucks and the Boston Bruins took place in Vancouver. As the Vancouver Canucks were losing, riots started in downtown Vancouver. Social media were used to communicate between authorities and citizens, including the rioters. The media reporting on these events frame these communications with different narratives, which in turn raise different ethical considerations. This paper identifies those narratives and reflects upon the ideas of justice, fairness, responsibility, accountability and integrity as key ethical considerations. The paper also identifies some difficulties arising from the use of social media in crisis situations.
	Address	European Commission, JRC, Telecom ParisTech, France; European Commission, JRC, France
	Corporate Author				Thesis
	Publisher	Karlsruher Institut fur Technologie	Place of Publication	KIT; Baden-Baden	Editor	T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9783923704804	Medium
	Track	Emergency Management Information Systems	Expedition		Conference	10th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	881
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	Author	Anthony C. Robinson; Alexander Savelyev; Scott Pezanowski; Alan M. MacEachren
	Title	Understanding the utility of geospatial information in social media			Type	Conference Article
	Year	2013	Publication	ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2013
	Volume		Issue		Pages	918-922
	Keywords	Information systems; Job analysis; Visualization; Evaluation; Geo-spatial informations; Geographic information; Geovisual analytics; Situational awareness; Social media; Visual analytics; Visual analytics systems; Information science
	Abstract	Crisis situations generate tens of millions of social media reports, many of which contain references to geographic features and locations. Contemporary systems are now capable of mining and visualizing these location references in social media reports, but we have yet to develop a deep understanding of what end-users will expect to do with this information when attempting to achieve situational awareness. To explore this problem, we have conducted a utility and usability analysis of SensePlace2, a geovisual analytics tool designed to explore geospatial information found in Tweets. Eight users completed a task analysis and survey study using SensePlace2. Our findings reveal user expectations and key paths for solving usability and utility issues to inform the design of future visual analytics systems that incorporate geographic information from social media.
	Address	Department of Geography, GeoVISTA Center, Penn State University, United States
	Corporate Author				Thesis
	Publisher	Karlsruher Institut fur Technologie	Place of Publication	KIT; Baden-Baden	Editor	T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9783923704804	Medium
	Track	Social Media	Expedition		Conference	10th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	883
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	Author	Heiko Roßnagel; Jan Zibuschka
	Title	Using mobile social media for emergency management – A design science approach			Type	Conference Article
	Year	2011	Publication	8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011	Abbreviated Journal	ISCRAM 2011
	Volume		Issue		Pages
	Keywords	Computer simulation; Information systems; Risk management; Crisis management; Design science; Large public events; Mobile social medias; Perceived ease of use; Perceived usefulness; Simulation studies; Social media; Design
	Abstract	Over the last couple of years social networks have become very popular and part of our daily lives. With the emergence of powerful smartphones and cheap data rates social media can now be accessed anytime and anywhere. Obviously, it makes sense to also facilitate social media for crisis management and response. In this contribution we present a system design for emergency support based on mobile social media with an emphasis on increasing security during large public events. We follow the design science approach as we provide an artifact design along with a description of its implementation and evaluate our artifact using the simulation study methodology. As a result of this study we gained valuable insight into how the users interact with our system and obtained information on how to improve it. Overall the users were quite satisfied with the perceived usefulness and the perceived ease of use of our system.
	Address	Fraunhofer IAO, Germany
	Corporate Author				Thesis
	Publisher	Information Systems for Crisis Response and Management, ISCRAM	Place of Publication	Lisbon	Editor	M.A. Santos, L. Sousa, E. Portela
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9789724922478	Medium
	Track	Social Media and Collaborative Systems	Expedition		Conference	8th International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	890
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