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	Author	Title	Publication	Track	Year	Links
	Ayda Kianmehr; Duygu Pamukcu	Analyzing Citizens’ Needs during an Extreme Heat Event, based on 311 Service Requests: A Case Study of the 2021 Heatwave in Vancouver, British Columbia	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Analytical Modeling and Simulation	2022
	Christopher W. Zobel; Milad Baghersad; Yang Zhang	Calling 311: evaluating the performance of municipal services after disasters	Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management	Analytical Modeling and Simulation	2017
	Duygu Pamukcu; Christopher Zobel; Yue Ge	A Data Envelopment Analysis-based Approach for Managing Performance of Public Service Systems During a Disaster	ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management	Analytical Modeling and Simulation	2022
	Duygu Pamukcu; Christopher Zobel; Yue Ge	Analysis of Orange County, Florida 311 System Service Requests During the COVID-19 Pandemic	ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management	Analytical Modeling and Simulation	2021
	Milad Baghersad; Christopher W. Zobel; Ravi Behara	Evaluation of Local Government Performance after Disasters	ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management	Analytical Modeling and Simulation	2020
	Pamukcu, D.; W. Zobel, C.; Ge, Y. “G.”	Prioritization of disaster-related requests in an IT-enabled public service system	Proceedings of the 20th International ISCRAM Conference	Analytical Modeling and Simulation	2023

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