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Author |
Klaus Kremer |
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Title |
Critical human factors in UI design:How calm technology can inform anticipatory interfaces for limited situational awareness |
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Conference Article |
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Year |
2018 |
Publication |
Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. |
Abbreviated Journal |
Iscram Ap 2018 |
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286-294 |
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Keywords |
HCI, NUI, calm technology, perception, emergency response |
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Abstract |
Contemporary information and wayfinding design often disregard the changing personal circumstances and mental state of the user. This paper explores concepts and methodologies in user interface (UI) and user experience (UX) design to increase comprehension and retention through the inclusion of human centered design principles and a focus on the participants' individual context, mental state and abilities. The paper focuses on human factors and comprehension in fast changing situations demanding a sudden high cognitive load from the affected. In a highly stressed condition, visual perception and situation awareness may be restricted due to the impact of sensory symptoms (panic, tunnel vision or limited motor skills), thus calling for a linear course of action to enable the user to concentrate at the task at hand. Many user interfaces (UI) are designed for a specific task, but are limited in function if used in a context contrary to its original intent. Paired with the real-time data collecting abilities of current mobile devices, the model of calm technology can offer new ways of implementing anticipatory and adaptive UI in applications. Calm technology is capable of seamlessly moving in and out of the periphery of the experience and only comes into focus when needed. It can be consciously included, but intentionally unnoticeable features of a design utilising contextual information to adapt its behaviour and aid in calming an agitated person. Considering and incorporating the concepts of calm technology as a second layer into every day applications can not only aid in the perception of the displayed information but also offer an advantage in timely decision making. |
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School of Design/ Massey University |
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Massey Univeristy |
Place of Publication |
Albany, Auckland, New Zealand |
Editor |
Kristin Stock; Deborah Bunker |
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English |
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Human centred design for collaborative systems supporting 4Rs (Reduction, Readiness, Response and Recovery) |
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no |
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Serial |
1642 |
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Author |
Cécile L'Hermitte; William Wang; Eric Deakins |
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Title |
Exploring the Physical Internet concept to improve disaster relief operations |
Type |
Conference Article |
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Year |
2018 |
Publication |
Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. |
Abbreviated Journal |
Iscram Ap 2018 |
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Pages |
12-27 |
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Keywords |
Emergency Response; Disaster Relief; Physical Internet; Logistics; Supply Chain Management |
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Abstract |
Successful disaster relief operations call for responsive and flexible movements of goods in order to make the relief items available when and where they are needed by the affected communities. The objective of this explorative research is to investigate the applicability of the Physical Internet to emergency relief operations. The Physical Internet is a groundbreaking logistical system in which standardised, modular packages are automatically routed from origin to destination through a hyperconnected network of logistics providers and facilities. Although the concept is receiving growing attention from academics, practitioners and policy makers, research in the disaster management context is virtually non-existent. Based on a review of the relevant academic literature and publicly available information from emergency responding agencies and the media, we firstly use the Kaikoura earthquake that occurred in the South Island of New Zealand on 14th November 2016 to identify six key requirements that support the efficient movement of relief items in the aftermath of a disaster. We then identify six characteristics of the Physical Internet and explore how these characteristics can support the requirements of emergency response operations. We conclude that the Physical Internet principles have the potential to enhance the speed, flexibility and reliability of emergency responses. In other words, a fully integrated and collaborative logistics system in which relief items and information move seamlessly across a web of interconnected transport modes and operators can increase the efficient deployment of urgently needed relief items. This study extends the Physical Internet principles to emergency relief operations and identifies new ways of improving and optimising the logistics of emergency responses. In doing so, this research aims to stimulate debate within the disaster relief sector. |
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University of Waikato; University of Waikato; University of Waikato |
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Massey Univeristy |
Place of Publication |
Albany, Auckland, New Zealand |
Editor |
Kristin Stock; Deborah Bunker |
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English |
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Resilience to cope with the unexpected |
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no |
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1648 |
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Author |
Tobias Hellmund; Manfred Schenk; Jürgen Moßgraber; Hans Springer; Reuter Jürgen; Philipp Hertweck |
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Title |
ELD-BS: The Digital Situation Dashboard for Baden-Württemberg |
Type |
Conference Article |
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Year |
2022 |
Publication |
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2022 |
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Pages |
233-240 |
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Keywords |
Crisis Management Software; Disaster Information Exchange; Information Tools in Emergency Response |
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This paper presents the Elektronische Lagedarstellung für den Bevölkerungsschutz (ELD-BS, engl. Electronic Situation Dashboard for civil protection), a software suite for managing crisis relevant information in the German federal state Baden-Württemberg. ELD-BS serves as an easy-to-use and functional tool to support administration work in larger operational situations and in the event of a disaster. The ELD-BS supports communication and data exchange between the authorized access points in the event of an incident, yet it does not replace the formal reporting channels and the communication between the units involved in the operation. ELD-BS is conceptually intended for the overarching use of the administrative levels and particularly allows the exchange of information between the administrative authorities in large-scale operations. The software suite comprises 4 applications, which are accessible from the web and offer different functionalities during crisis response. This paper introduces the individual components and their interaction. |
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Fraunhofer IOSB; Fraunhofer IOSB; Fraunhofer IOSB; Fraunhofer IOSB; Fraunhofer IOSB; Ministry of Interior, Digitization, and Migration Baden-Württemberg |
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Tarbes, France |
Editor |
Rob Grace; Hossein Baharmand |
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English |
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2411-3387 |
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978-82-8427-099-9 |
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Track |
Applications, Tools and Components for Crisis Management |
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no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2413 |
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Author |
Cendrella Chahine; François Peres; Thierry Vidal; Mohamad El Falou |
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Title |
Functional and Dysfunctional Modelling and Assessment of an Emergency Response Plan |
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Conference Article |
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Year |
2022 |
Publication |
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2022 |
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363-375 |
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Crisis management; risk analysis; FMECA; BPMN; emergency response plan |
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The objective of crisis management is to limit the impact of a feared event that has occurred and to restore the conditions corresponding to a nominal situation. In this context, we will focus on emergency response plans for mass casualty crises. In this paper, we propose a functional modelling of the French generic emergency plan, ORSEC plan, using the Business Process Model and Notation (BPMN). On the basis of this representation, a dysfunctional analysis is performed from a new approach identifying Failure mode, effects and criticality analysis (FMECA), in order to better anticipate, the events likely to interrupt the intervention plan. This work will then be used in a multi-agent dynamic planning and scheduling model to allow an actor to choose among the dynamic planning approaches the one that allows him/her to reach his/her goal. |
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ULF Liban/LGP-ENIT |
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Place of Publication |
Tarbes, France |
Editor |
Rob Grace; Hossein Baharmand |
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English |
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2411-3387 |
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978-82-8427-099-9 |
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Track |
Command and Control Studies |
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no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2424 |
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Author |
Viktor Sköld Gustafsson; Tobias Andersson Granberg; Sofie Pilemalm; Martin Waldemarsson |
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Title |
Managing Natural Hazards in Sweden – Needs for Improved Information and Decision Support Systems |
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Conference Article |
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Year |
2022 |
Publication |
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2022 |
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376-384 |
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Emergency response; extreme weather events; command and control; needs analysis |
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This paper explores opportunities for information systems to support emergency response to multiple natural hazards. Interviews were conducted with 12 representatives from actors of the Swedish emergency response system about response to multiple natural hazards. Challenges and needs connected to five themes influencing the response effort were identified: Cooperation, Resource management, Command and control, Common operational picture, and Risk management. The results illuminate a lack of technology to support decisions and analyses during emergency response to both single and multiple natural hazards. Based on this, the paper suggests and discusses information systems and decision support tools to assist in satisfying the identified needs. The findings can inform policy makers in emergency response of where to concentrate the development of collaborative preparedness and response work, and the scientific community of future research directions. |
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Linköping University; University of Agder |
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Tarbes, France |
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Rob Grace; Hossein Baharmand |
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English |
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2411-3387 |
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978-82-8427-099-9 |
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Command and Control Studies |
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no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2425 |
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Author |
Sofie Pilemalm |
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Title |
Barriers to Digitalized Co-production: the Case of Volunteer First Responders |
Type |
Conference Article |
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Year |
2022 |
Publication |
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2022 |
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782-790 |
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Keywords |
digitalization; co-production; ICT; volunteers; emergency response |
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Information and communication technology (ICT) and digitalization are often seen as enablers of co-production. But if its potential is not implemented, technology will rather act as a barrier. In Sweden, new types of “hybrid” co-production initiatives that engage civil citizen volunteers as first responders emerged a decade ago. Even though the benefits are recognized, the initiatives’ expansion are hampered by the ICT solutions. In this study, we explore why, by comparing the perspectives of national authorities, needs-owners, suppliers, and end-users. We describe the barriers, e.g., insufficient geofencing, to develop ICT for various mobile platforms, unavailability of a joint API, competitiveness and double roles among stakeholders, and ICT costs. We suggest how to address the barriers and argue that digitalized co-production of the type presented will likely increase. Here our study can contribute to the successive accumulation of knowledge. |
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Department of Science and Technology, Linköping university, Department of Information Systems, University of Agder |
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Tarbes, France |
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Rob Grace; Hossein Baharmand |
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English |
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2411-3387 |
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978-82-8427-099-9 |
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Technologies for First Responders |
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no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2455 |
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Author |
Katelynn Kapalo; Kevin Pfeil; Joseph Bonnell; Joseph LaViola |
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Title |
Evaluating the Impact of 2D vs. 3D Building Plans for Fireground Incident Command Decision-Making |
Type |
Conference Article |
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Year |
2022 |
Publication |
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2022 |
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824-835 |
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Emergency response; firefighting; building construction; virtual reality; human-computer interaction; pre-incident planning |
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Building construction and building layout represent two key critical pieces of information for a fire suppression operation. However, fireground incident commanders (FGCs) frequently do not have access to critical, updated information about a structure, including details that could potentially support more effective response. This gap in the information pipeline has led to significant injuries and fatalities for both civilians and first responders. Towards this end, this paper focuses on evaluating the efficacy of a user interface prototype for supporting decision-making during a simulated commercial structure fire. Sixty-four firefighters (n = 64) from North America participated in this study. Overall, there were no statistical differences in the performance of the firefighters between the two experimental conditions (2D vs. 3D). This study provides preliminary support for the use of 3D models in pre-incident planning practices. More importantly, this initial data serves as a baseline for the development of evidence-based standards for displaying pre-incident planning information to FGCs digitally. |
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University of Nebraska at Omaha; University of Central Florida; Phoenix Fire Department; University of Central Florida |
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Tarbes, France |
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Rob Grace; Hossein Baharmand |
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English |
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2411-3387 |
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978-82-8427-099-9 |
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Usability and Universal Design of ICT for Emergency Management |
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no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2458 |
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Author |
Rob Grace; Michelle Potts |
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Title |
Opportunities for Multisensor Integration in Public-Safety Answering Points |
Type |
Conference Article |
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Year |
2022 |
Publication |
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2022 |
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895-904 |
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Emergency response; sensemaking; public safety; remote sensing; emergency management |
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Public-Safety Answering Points (PSAPs) coordinate emergency response by gathering critical information from 911 callers for dispatch to first responders. However, PSAPs fail to gather this information if 911 callers are unable, unwilling, or unavailable to report key details about an emergency. To address this problem, early-adopter PSAPs employ communication specialists to gather multimedia information from multiple sensing tools, including automated alarms, cameras, government databases, location systems, open-source websites, social media, and alternative communication channels such as text-to-911. Using preliminary usage data from an early- adopter PSAP, this study identifies 11 breakdowns in 911 call taking that create opportunities for multisensor integration. This study then characterizes use cases for multisensor tools based on usage patterns observed across five incident types. These findings highlight multisensor integration as a critical area for crisis informatics research. |
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Texas Tech University; Chandler Police Department |
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Tarbes, France |
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Rob Grace; Hossein Baharmand |
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English |
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2411-3387 |
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978-82-8427-099-9 |
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Visions for Future Crisis Management |
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no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2464 |
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Author |
Balogh, Z.; Gatial, E.; Dolatabadi, S.H.; Dlugolinský, Štefan; Saltarella, M.; Scipioni, M.P.; Grunwald, D.; Przybyszewski, M.P.; Majlingova, A.; Brodrechtova, Y.; Mojir, K.Y.; Olson, N.; Levak, J.; Chandramouli, K. |
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Title |
Communication Protocol for using Nontraditional Information Sources between First Responders and Citizens during Wildfires |
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Conference Article |
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Year |
2023 |
Publication |
Proceedings of the 20th International ISCRAM Conference |
Abbreviated Journal |
Iscram 2023 |
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152-165 |
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Communication Protocol; Wildfires; Forest Fires; Drones; Mesh in the Sky; Emergency Response; First Responders |
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One of the biggest challenges faced during the wildfires is communication. A specific case represents the need to establish communication between first responders and the public. This paper presents a proposal for a generic protocol to ensure effective communication between fire fighters and many citizens at the incident site or in the surrounding area using nontraditional information sources such as a dedicated mobile app or social media. Specific challenges, concepts and technologies relevant to such communication are described specifically customized for forest fires and wildfires. The protocol itself is provided by proposing information flows between the involved actors. Moreover, several technologies including a Citizen Engagement Mobile App, an Edge Micro Data Center for forward command centers, a Mesh in the Sky communication infrastructure or a Dashboard integrating and displaying all the data in one place is shortly introduced. The presented paper is a work in progress. |
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Institute of Informatics, Slovak Academy of Sciences in Bratislava; Fincons SpA; ITTI Sp. z o.o.; Technical University in Zvolen; Swedish School of Library and Information Science, University of Borås; RiniGARD; Queen Mary University of London, United Kingdom |
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University of Nebraska at Omaha |
Place of Publication |
Omaha, USA |
Editor |
Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi |
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English |
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Series Editor |
Hosssein Baharmand |
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Edition |
1 |
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2411-3387 |
ISBN |
979-8-218-21749-5 |
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Technologies for First Responders |
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http://dx.doi.org/10.59297/YIJK9098 |
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no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2514 |
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Author |
Stensrud, R.; Valaker, S. |
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Title |
Methods to meet changes in the security environment a proposal of qualitative and quantitative assessment attributes for coordination performance |
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Conference Article |
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2023 |
Publication |
Proceedings of the 20th International ISCRAM Conference |
Abbreviated Journal |
Iscram 2023 |
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676-691 |
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Modelling And Simulation; Multiteam Systems; Control Theory; Emergency Response |
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The use of methods to inform changes of command and control has long been important, in particular through empirical surveys and computational simulation. In this article, we focus on a particular type of control: “bump less” time-shift of authority during emergency response where it is not desirable to interrupt task resolution (Dess et al.,1984). As an example we address a particular type of control in a sociotechnical use case, i.e. ensuring coordinated action among human and non-human entities, and specifically use as a case shift of who ensures coordinated action when what entities are participating fluctuate over time, yet there is a need to sustain coordination (e.g. due to criticality of sustained performance). We do some work to detail a sociotechnical control mechanism and we present methods for examining the influence such control may have on performing both planned, prescribed, organizational task work as well as dynamic, non-prescribed tasks (Stanton et al., 2018). We argue that measures of high fidelity, with high specificity, defined before task resolution (feedforward) may be particularly important in prescribed change due to the possibility to define clear goals for coordinating and detailing who holds coordination authority. For dynamic change, on the other hand supporting technology that enable a sensing and processing of feedback the number of agents/entities undergoing change is not predetermined and the change of who is best suited to coordinate authority is less clear. Our theorizing is illustrated by using traditional linear control theory emulating shift of control nuanced by an emergency use case. In conclusion, we suggest future directions for research as well as practical implications. |
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Norwegian Defence Research Establishment; Norwegian Defence Research Establishment |
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University of Nebraska at Omaha |
Place of Publication |
Omaha, USA |
Editor |
Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi |
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English |
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Series Editor |
Hosssein Baharmand |
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1 |
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Command and Control Studies |
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http://dx.doi.org/10.59297/OQYD8914 |
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no |
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ISCRAM @ idladmin @ |
Serial |
2556 |
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Author |
Alkusaibati, W.; Pilemalm, S. |
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Title |
Digitalized Co-production and Volunteerism in Emergency Response: a Literature Review |
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Conference Article |
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Year |
2023 |
Publication |
Proceedings of the 20th International ISCRAM Conference |
Abbreviated Journal |
Iscram 2023 |
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738-750 |
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Keywords |
Digital; Co-Production; Volunteers; Emergency Response; Crisis Response |
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ICT-enabled or digitalized co-production of public services has become increasingly relevant to emergency response and crisis management. This study provides a literature review on this phenomenon, exploring both large-scale crises and frequent emergencies. We found that research in the domain is scarce and focuses mainly on the phenomenon in terms of digital volunteerism. In large-scale crises, they mostly refer to spontaneous forms of volunteering, and in smaller emergencies, to more organized volunteers that collaborate with a response organization over time. Similarities to digitalized co-production in the public sector generally include financial, administrative, ICT, and demographic factors. Differences include, e.g., aspects of coordination, support, and processing by formal actors. We argue that there are benefits of adding a theoretical co-production perspective to digital volunteerism in emergency response and that our literature review can guide future research on models and (the double) use of volunteers in both kinds of emergencies. |
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Thesis |
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Publisher |
University of Nebraska at Omaha |
Place of Publication |
Omaha, USA |
Editor |
Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi |
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Language |
English |
Summary Language |
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Original Title |
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Series Editor |
Hosssein Baharmand |
Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
1 |
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ISSN |
2411-3387 |
ISBN |
979-8-218-21749-5 |
Medium |
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Track |
Volunteers in Crisis Management/Emergency Response |
Expedition |
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Conference |
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Notes |
http://dx.doi.org/10.59297/ARQO2281 |
Approved |
no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2562 |
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Author |
Imane Benkhelifa; Samira Moussaoui; Nadia Nouali-Taboudjemat |
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Title |
Locating emergency responders using mobile wireless sensor networks |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
432-441 |
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Keywords |
Carrier mobility; Disaster prevention; Disasters; Forecasting; Global positioning system; Information systems; Mobile agents; Monte Carlo methods; Speed; Wireless sensor networks; Direction; Disaster management; Emergency response; Localization; Mobile anchors; Mobile wireless sensor network; Emergency services |
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Abstract |
Emergency response in disaster management using wireless sensor networks has recently become an interest of many researchers in the world. This interest comes from the growing number of disasters and crisis (natural or man-made) affecting millions of lives and the easy-use of new and cheap technologies. This paper details another application of WSN in the post disaster scenario and comes up with an algorithm for localization of sensors attached to mobile responders (firefighters, policemen, first aid agents, emergency nurses, etc) while assisted by a mobile vehicle (fire truck, police car, or aerial vehicle like helicopters) called mobile anchor, sent to supervise the rescue operation. This solution is very efficient and rapidly deployable since no pre-installed infrastructure is needed. Also, there is no need to equip each sensor with a GPS receiver which is very costly and may increase the sensor volume. The proposed technique is based on the prediction of the rescuers velocities and directions considering previous position estimations. The evaluation of our solution shows that our technique takes benefit from prediction in a more effective manner than previous solutions. The simulation results show that our algorithm outperforms conventional Monte Carlo localization schemes by decreasing estimation errors with more than 50%. |
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Address |
USTHB- Department of Informatics, Algiers, Algeria; CERIST Research Center, Algiers, Algeria |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Emergency Management Information Systems |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
304 |
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Author |
Monika Büscher; Markus Bylund; Pedro Sanches; Leonardo Ramirez; Lisa Wood |
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Title |
A new manhattan project? Interoperability and ethics in emergency response systems of systems |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
426-431 |
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Keywords |
Information systems; Philosophical aspects; Risk management; Systems engineering; Emergency management; Emergency response; Emergency response systems; Ethics; Manhattan Project; Multi agencies; Systems of systems; Interoperability |
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Abstract |
In this paper we discuss ethical challenges arising around IT supported interoperability in multi-agency emergency management and explore some methodological responses. |
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Address |
Mobilities.lab, Lancaster University, United Kingdom; Swedish Institute of Computer Science, Kista, Sweden; Fraunhofer Institute for Applied Information Technology (FhG-FIT), Sankt Augustin, Germany; School of Health and Medicine, Lancaster University, United Kingdom |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
|
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Track |
Emergency Management Information Systems |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
|
Serial |
353 |
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Author |
Louise K. Comfort; Brian Colella; Mark Voortman; Scott Connelly; Jill L. Drury; Gary L. Klein; Wukich |
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Title |
Real-time decision making in urgent events: Modeling options for action |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
571-580 |
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Keywords |
Information systems; Managers; Bayesian model; Decision space; Emergency response; Option awareness; Situation awareness; Decision making |
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Abstract |
Decision making in extreme events presents a difficult challenge to emergency managers who are legally responsible for protecting life, property, and maintaining continuity of operations for their respective organizations or communities. Prior research has identified the benefits of gaining situation awareness in rapidly changing disaster contexts, but situation awareness is not always sufficient. We have investigated “option awareness” and the decision space to provide cognitive support for emergency managers to simulate computationally possible outcomes of different options before they make a decision. Employing a user-centered design process, we developed a computational model that rapidly generates ranges of likely outcomes for different options and displays them visually through a prototype decision-space interface that allows rapid comparison of the options. Feedback from emergency managers suggests that decision spaces may enable emergency managers to consider a wider range of options for decisions and may facilitate more targeted, effective decision making under uncertain conditions. |
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Address |
Center for Disaster Management, University of Pittsburgh, Pittsburgh, PA, United States; MITRE Corporation, Bedford, MA and McLean, VA, United States; Department of Political Science, Sam Houston State University, Huntsville, TX, United States |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Innovations in Research |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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Call Number |
|
Serial |
411 |
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Author |
Jill L. Drury; Gary L. Klein; Jennifer Mathieu; Yikun Liu; Mark Pfaff |
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Title |
Sympathetic decisions: Incorporating impacts on others into emergency response decision spaces |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
199-209 |
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Keywords |
Decision making; Decision support systems; Experiments; Information systems; Decision space; Decision supports; Emergency response; Instant messages; Public communications; Robust decisions; Situation awareness; Emergency services |
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Abstract |
We designed two decision support tools and employed them during a one-week, simulation-driven experiment that included emergency responders acting in their real-life roles. Each tool visualized a “decision space”: A diagrammatic depiction of the relative desirability of one option versus another, including the inherent uncertainty in the potential outcomes. One requirement was to develop a tool accounting for the impacts of decisions on others, so that emergency responders can make “sympathetic decisions.” For example, one decision space enabled responders to request resources from surrounding jurisdictions while also considering the potential negative effects on the lending organizations. Another decision space enabled responders to engage in a strategic dialogue with the public: “listening” to the public's greatest concerns by mining social media to measure emotion, and thereby suggesting strategic communications addressing those concerns. We report how we designed the decision spaces and the qualitative results of using these spaces during the experiment. |
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Address |
MITRE Corporation mitre.org, United States; Indiana University Indianapolis, United States |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Decision Support Systems |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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|
Call Number |
|
Serial |
456 |
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Author |
Aslak Wegner Eide; Ida Maria Haugstveit; Ragnhild Halvorsrud; María Borén |
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Title |
Inter-organizational collaboration structures during emergency response: A case study |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
94-104 |
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Keywords |
Communication; Complex networks; Information systems; Networks (circuits); Risk management; Chemical incidents; Emergency management; Emergency response; Interorganizational collaboration; Emergency services |
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Abstract |
This paper examines the problem of achieving efficient inter-organizational collaboration during emergency response. The authors interviewed 11 representatives from Norwegian emergency agencies and supporting organizations about a hypothetical scenario involving a large-scale chemical incident. The interviews resulted in the identification and categorization of more than 45 actors that would be involved in the response effort, clarification of the individual capabilities and knowledge those actors would possess, and descriptions of how they would interact and communicate with each other. The results illustrate the complexity and necessity of achieving inter-organizational collaboration by showing how capabilities and knowledge are distributed and communicated across different actors, and suggest that such communications are mainly verbal. Based on this, the paper discusses challenges and opportunities for improving inter-organizational collaboration in the future. |
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Address |
SINTEF ICT, Norway |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Coordination and Collaboration |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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Call Number |
|
Serial |
470 |
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Author |
Nils Ellebrecht; Konrad Feldmeier; Stefan Kaufmann |
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Title |
IT's about more than speed. The impact of IT on the management of mass casualty incidents in Germany |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
391-400 |
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Keywords |
Information systems; Information technology; Emergency response; Large-scale exercise; Mass casualty incidents; Operational benefits; Organisational; Organisational change; Rescue operations; Triage; Emergency services |
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Abstract |
In the new millennium new technologies (should) play an ever more prominent role in the management of mass casualty incidents (MCI). Drawing on empirical data from a four-year research project (SOGRO), the article reflects on the impact of information technologies (IT) on the organisation of emergency response and on rescue services against the backdrop of broader organisational shifts and contemporary demands. Because IT strengthens a particular way of MCI management, it is firstly described as expressing and reifying specific considerations of emergency response experts. Secondly, the benefits of an IT-based emergency response are critically reviewed. IT collects and makes available data about the rescue operation. Thus, it makes a formerly blurred rescue operation transparent. Although its operational benefit remains vague for on-scene executives, the visualisation reduces uncertainties among them. Thirdly, the article points out the inherent logics of IT. Its implementation not only satisfies newly evolved information needs, but also increases the control density. |
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Address |
Department of Sociology, University of Freiburg, Germany |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
IT?s about more than speed. The impact of IT on the management of mass casualty incidents in Germany |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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Call Number |
|
Serial |
473 |
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Author |
Stephen C. Fortier |
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Title |
Developing an incident response process model for chemical facilities |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
|
Pages |
941-950 |
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Keywords |
Chemical industry; Emergency services; Hazards; Human resource management; Information systems; Information technology; Requirements engineering; Risk management; Business process modelling; Chemical facility; Emergency management; Emergency response; Hazardous substances; Incident response; Chemical plants |
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Abstract |
This research project investigated the incident response mechanism used by the chemical industry for handling extremely hazardous chemicals. The mechanism was described as the policies, procedures, practices, tools, and methods used to conduct incident response. The results from the study determined what technologies, specifically software and information systems, could be utilized to improve the chemical facility incident response mechanism. The chemical industry is responsible for process safety management at all of its facilities, especially those that have off-site consequences in the event of an unplanned release. The processes and procedures of local, regional and national emergency responders have been studied thoroughly. An area of research that is lacking is the study of incident response policies and procedures within the boundaries of a chemical site. Results of the analysis determined that the chemical industry, in general, does not take advantage of available information technology when responding to unplanned releases. |
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Address |
George Washington University, United States |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Open Track |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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Call Number |
|
Serial |
502 |
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Author |
Jean-François Gagnon; François Couderc; Martin Rivest; Simon Banbury; Sébastien Tremblay |
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Title |
Using SYnRGY to support design and validation studies of emergency management solutions |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
512-516 |
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Keywords |
Civil defense; Decision support systems; Information systems; Iterative methods; Risk management; Decision supports; Emergency management; Emergency response; Emergency response systems; Emergency situation; Experimental control; Iterative cycles; Overall effectiveness; Disasters |
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Abstract |
Emergency management situations are highly complex and require the collaboration of multiple parties for adequate responses to incidents. The design and validation of effective emergency response systems is critical in order to improve the overall effectiveness of teams tasked to manage emergency situations. We report ongoing work whose objective is to increase the efficiency of emergency response solutions through iterative cycles of human in-the-loop simulation, modeling, and adaptation. Ultimately, this cycle could either be achieved offline for complex adaptation (e.g., development of a novel interface), or online to provide timely and accurate decision support during an emergency management event. The method is made possible by achieving a high degree of realism and experimental control through the use of an innovative emergency management simulation platform called SYnRGY.,Emergency Management, Emergency Response Systems, Simulation, System Design, Validation. |
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Address |
Co-DOT Laboratory, Université Laval, Canada; Thales Research and Technology, Canada; C3 Human Factors Consulting Inc., Canada |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Emergency Management Information Systems |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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Call Number |
|
Serial |
517 |
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Author |
Olof Görnerup; Per Kreuger; Daniel Gillblad |
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Title |
Autonomous accident monitoring using cellular network data |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
|
Issue |
|
Pages |
638-646 |
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Keywords |
Bayesian networks; Carrier mobility; Inference engines; Information systems; Sensor networks; Traffic congestion; Anomaly detection; Bayesian inference; Cellular network; Crisis management; Emergency response; Large scale sensor network; Mobile communication networks; Vehicular traffic scenarios; Accidents |
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Abstract |
Mobile communication networks constitute large-scale sensor networks that generate huge amounts of data that can be refined into collective mobility patterns. In this paper we propose a method for using these patterns to autonomously monitor and detect accidents and other critical events. The approach is to identify a measure that is approximately time-invariant on short time-scales under regular conditions, estimate the short and long-term dynamics of this measure using Bayesian inference, and identify sudden shifts in mobility patterns by monitoring the divergence between the short and long-term estimates. By estimating long-term dynamics, the method is also able to adapt to long-term trends in data. As a proof-of-concept, we apply this approach in a vehicular traffic scenario, where we demonstrate that the method can detect traffic accidents and distinguish these from regular events, such as traffic congestions. |
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Address |
Swedish Institute of Computer Science, Sweden |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Analytical Modelling and Simulation |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
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Call Number |
|
Serial |
537 |
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Author |
Starr Roxanne Hiltz; Linda Plotnick |
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Title |
Dealing with information overload when using social media for emergency management: Emerging solutions |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
|
Issue |
|
Pages |
823-827 |
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Keywords |
Civil defense; Information systems; Natural language processing systems; Risk management; Decision making process; Emergency management; Emergency response; Information overloads; NAtural language processing; Social convention; Social media; Trending topics; Disasters |
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Abstract |
Several recent studies point the way to enabling emergency response managers to be able to find relevant posts and incorporate them into their sensemaking and decision making processes. Among the approaches that have improved the ability to find the most relevant information are the social conventions of creating topic groups and tags and of “retweeting;” the use of trained volunteers to filter and summarize posts for responders; automated notifications of trending topics; natural language processing of posts; techniques for identifying posts from the disaster site; and the use of GIS and crisis maps to visually represent the distribution of incidents. |
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Address |
NJIT, Newark NJ, United States; Jacksonville State U., AL, United States |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Social Media |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
|
Approved |
no |
|
|
Call Number |
|
Serial |
583 |
|
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Author |
Kostas Kolomvatsos; Kakia Panagidi; Stathes Hadjiefthymiades |
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Title |
Optimal spatial partitioning for resource allocation |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
|
Issue |
|
Pages |
747-757 |
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Keywords |
Algorithms; Disaster prevention; Disasters; Image segmentation; Information systems; Particle swarm optimization (PSO); Risk management; Disaster management; Emergency management; Emergency response; Intelligent techniques; Numerical results; Particle swarm optimization algorithm; Pso; Spatial partitioning; Resource allocation |
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Abstract |
Spatial partitioning consists of the problem of finding the best segmentation of an area under specific conditions. The final goal is to identify parts of the area where a number of resources could be allocated. Such cases are common in disaster management scenarios. In this paper, we consider such a scenario and propose a methodology for the resource allocation for emergency response. We utilize an intelligent technique that is based on the Particle Swarm Optimization algorithm. We define the problem by giving specific formulations and describe the proposed algorithm. Moreover, we provide a method for separating the area into cells and describe a technique for calculating cell weights based on the underlying spatial data. Finally, we present a case study for allocating a number of ambulances and give numerical results concerning the run time and the total coverage of the examined area. |
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Address |
Dept. of Informatics and Telecommunications, National and Kapodistrian University of Athens, Greece |
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Corporate Author |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Planning and Foresight |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
658 |
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Author |
Daniel E. Lane; Tracey L. O'Sullivan; Craig E. Kuziemsky; Fikret Berkes; Anthony Charles |
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Title |
A structured equation model of collaborative community response |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
906-911 |
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Keywords |
Computer simulation; Decision theory; Information systems; Mathematical models; Risk analysis; Adaptation; C-change; Community collaboration; Community engagement; Emergency response; EnRiCH; Preparedness; Simulation; Structured equation modeling; Emergency services |
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Abstract |
This paper analyses the collaborative dynamic of community in response to urgent situations. Community emergencies arising from natural or man-induced threats are considered as exogenous events that stimulate community resources to be unified around the response, action, and recovery activities related to the emergency. A structured equation model is derived to depict the actions of the community system. The system is described in terms of its resources including the propensity to trigger community action and collaboration among diverse groups. The community is profiled with respect to its ability to respond. The system defines the trigger mechanisms that are considered to be the drivers of collaborative action. A simulation model is presented to enact the system emergencies, community profiles, and collaborative response. The results develop an improved understanding of conditions that engage community collaborative actions as illustrated by examples from community research in the EnRiCH and the C-Change community research projects. |
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Address |
Telfer School of Management, University of Ottawa, Canada; Interdisciplinary Faculty of Health Sciences, University of Ottawa, Canada; Natural Resources Institute, University of Manitoba, Canada; Department of Finance and Management Science, Saint Mary's University, Canada |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Social Media |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
677 |
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Author |
Vitaveska Lanfranchi; Suvodeep Mazumdar; Fabio Ciravegna |
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Title |
Evaluating the real usability of a C2 system – Short and controlled vs long and real |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
62-66 |
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Keywords |
Command and control systems; Information systems; Critical systems; Emergency response; Long-term usability; Realistic evaluations; Short-term simulation; Usability evaluation; Usability measurements; User experience; Usability engineering |
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Abstract |
Command and Control systems (C2) need to be highly usable to efficiently support communication during crisis situations. Short-term usability evaluations are typically carried out because of the cost and time advantage. However, even the most realistic evaluations (simulations) do not reflect the real issues encountered “in the wild”, such as the operators' stress or the multiple foci of attention. In this paper we carry out an experiment to measure the changes in usability of a C2 system between a short-term simulation and a long-term “in the wild” evaluation. We demonstrate that short-term usability measurements can differ significantly from long-term “in the wild” ones. Our results indicate that a different approach to usability assessment is needed when dealing with critical systems, that takes into account the temporal horizon and assesses the system in real-life conditions. |
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Address |
OAK Group, University of Sheffield, United Kingdom |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Coordination and Collaboration |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
679 |
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Author |
Ma Ma; Shengcheng Yuan; H. Zhang; Yi Liu |
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Title |
Framework design for operational scenario-based emergency response system |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
332-337 |
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Keywords |
Decision making; Information systems; Information technology; Social sciences; Dynamic optimization; Emergency response systems; Human behavior analysis; Human behaviors; Psychological effects; Psychological factors; Scenario; Social information processing; Design |
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Abstract |
The present paper introduces a scenario-based framework design for connecting emergency response system with human behavior analysis and social information processing, which aims at improving its comprehensive capability in dealing with unexpected situations caused by physical, social and psychological factors during a crisis. The overall framework consists of four function modules: Scenario awareness, scenario analysis, scenario evolvement and scenario response. A detailed function design for each module is presented as well as the related methodologies used for integration of four modules. The contribution of this paper includes two aspects. One is realizing the integration of incident evolution, information-spreading and decision-making by taking account of physical, social and psychological effects during emergency. The other is improving the efficiency of decisionmaking through dynamic optimization process. |
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Address |
Institute of Public Safety Research, Tsinghua University, Beijing, China |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Emergency Management Information Systems |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
732 |
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