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	Author	Jan Maarten Schraagen; Aletta Eikelboom; Kees Van Dongen; Guido Te Brake
	Title	Experimental evaluation of a critical thinking tool to support decision making in crisis situations			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	181-189
	Keywords	Accidents; Decision support systems; Information systems; Crisis management; Crisis situations; Critical thinking; Decision making process; Decision supports; Experimental evaluation; Laboratory experiments; Situation awareness; Decision making
	Abstract	Building up proper situation awareness is one of the most difficult tasks in the beginning stages of large-scale accidents. As ambiguous information about the events becomes available, decision makers are often tempted to quickly choose a particular story to explain the events. Subsequent information that contradicts the initial story may easily be discarded and cognitive tunnel vision takes over. Our approach, as part of the COMBINED Systems project, is to prevent tunnel vision by providing critical thinking support. In a laboratory experiment with 60 participants, we tested this hypothesis by comparing the Critical Thinking tool with a 'no support' control condition and a 'minimal support' condition. Participants acted as crisis managers determining the likely cause of an accident based on different pieces of information. The results show a positive impact of the tool on both the decision making process and decision making effectiveness.
	Address	TNO Human Factors, Soesterberg, Netherlands
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	DECISION SUPPORT SYSTEMS	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	925
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	Author	Marnix W.B. Eysink Smeets; Simone Sillem
	Title	Intelligent SMS as an effective public warning system: The inspiring results of a dutch pilot project			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	317-321
	Keywords	Disasters; Research; Signaling; Alert service; Cas; Effect; Evaluation; Pilot; Rotterdam-Rijnmond; Sms; Vlaardingen; Information systems
	Abstract	The classic Dutch disaster-warning system (the 'siren') is not as effective as it should be. The alarm is not heard by 37% of the population, not all the people that hear the siren do take it seriously. A public-warning system was developed based on so-called 'intelligent SMS'. This system was tested in 2004 among 700 inhabitants of the city of Vlaardingen (region Rotterdam-Rijnmond). The University of Delft conducted an intensive evaluation. The evaluation shows that use of SMS is technically feasible. It diminishes the part of the population that is not reached is by approx. 50%. The public is now not only warned that 'something is going on' but is informed by SMS of the nature of the threat ánd on what to do. The public perceives intelligent SMS as the most effective warning system. Based on the pilot, the disaster-management authority of the region Rotterdam-Rijnmond, with some 1.2 million inhabitants, decided to structurally implement the system in the whole region in 2005.
	Address	Partner Citizen Alert Services, Netherlands; Risk Centre, Delft University of Technology, Netherlands
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	EMERGENCY ANNOUNCEMENT AND WARNING SYSTEMS	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	954
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	Author	Siegfried Streufert
	Title	Emergency decision making and metacomplexity			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	67-73
	Keywords	Computational complexity; Forecasting; Information systems; Measurements; Personnel training; Cognitive process; Complexity; Complexity theory; Decision process; Emergency; Emergency decision makings; Human decision making; Meta-complexity; Decision making
	Abstract	It is important to understand the cognitive processes underlying emergency decision-making. Cognitive/behavioral complexity theory has successfully predicted human decision making characteristics on a number of dimensions and for a variety of settings. Moreover, theory based training technologies have been successful. The advent of meta-complexity theory as well as the increased stressor levels generated by terrorism and other contemporary challenges, however, require that we review and extend theoretical predictions for decision processes. This paper provides a series of meta-complexity based predictions about the impact of stressor events upon nine primary decision making areas that vary from simpler trough highly complex thought and action processes.
	Address	SUNY Upstate Medical University, Syracuse, NY, United States
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	COMPLEXITY and INTEROPERABILITY	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	979
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	Author	Bogdan Tatomir; Leon J.M. Rothkrantz
	Title	Crisis management using mobile ad-hoc wireless networks			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	147-149
	Keywords	Ad hoc networks; Disaster prevention; Information systems; Personal digital assistants; Traffic congestion; Wireless telecommunication systems; Crisis management; Current situation; Disaster management; Distributed blackboard; Icons; Mobile ad hoc wireless networks; Pda; Wireless communications; Management information systems
	Abstract	In this paper we describe a disaster management system. It is assumed that each individual in the field is equipped with a PDA (Personal Digital Assistant) and that can communicate with other PDAs in the vicinity. Together the PDAs form an ad-hoc network. Users can enter their own observations to the PDA, like the position of victims, or a description of the current situation at particular location (e.g. smoke, emergency exits, traffic congestion). This information is entered in a special iconic language. Reversibly, the PDAs inform the users on the overall current situation of the crisis. In order to come to a shared view of the world, the knowledge that is present in the network has to be shared and fused. The proposed way to communicate is via a shared blackboard. This approach facilitates communication in a time and place independent way.
	Address	Delft University of Technology, Netherlands
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	POSTER SESSION	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	996
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	Author	Mark F. Taylor; Russell J. Graves
	Title	Adaptive risk-readiness decision support for infrastructure protection			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	161-169
	Keywords	Flow visualization; Information systems; Resource allocation; Risk assessment; Risk management; Visualization; Adaptive decision making; Collaboration; Decision support interfaces; Decision supports; Dynamic decision; Emergency management; Infrastructure protection; Readiness assessment; Decision support systems
	Abstract	This paper presents a system concept for integrating the mass of information critical to infrastructure protection operations. Our main focus and contribution lies in (1) coupling risk assessments into a dynamic decision support process, and (2) providing a collaboration and visualization decision support interface for representing complex and changing infrastructure protection information. The system concept supports adaptive decision making based upon dynamic risk and readiness assessments. Users benefit from having a more comprehensive and up-to-date risk picture on which to base their judgments.
	Address	MITRE Corporation, United States
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	DECISION SUPPORT SYSTEMS	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	998
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	Author	Kathryn Toelken; Matthew W. Seeger; Allen Batteau
	Title	Learning and renewal following threat and crisis: The experience of a computer services firm in response to Y2K and 9/11			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	43-51
	Keywords	Information systems; Computer services; Crisis; Learning process; Organizational learning; Renewal; Threat; Knowledge management
	Abstract	This paper reports on a research project in progress. This project is an investigation of the ways in which organizations learn in response to threats and crises. Considerable scholarship in organizational learning theory, renewal, and in organizational crisis suggests that the ability of organizations to learn and reconstitute themselves is a critical capacity for successfully responding to crises and threats. These learning processes are examined within the context of a global, Fortune 100 computer services firm and its response to the Y2K threat and the 9/11 crisis.
	Address	Department of Communication, Wayne State University, Detroit, MI 48201, United States
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	KNOWLEDGE MANAGEMENT	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1008
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	Author	Jiri Trnka; Michael Le Duc; Ake Sivertun
	Title	Inter-organizational issues in ICT, GIS and GSD – Mapping Swedish emergency management at the local and regional level			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	75-82
	Keywords	Civil defense; Disasters; Electronic data interchange; Information systems; Risk management; Societies and institutions; Emergency management; Geo-spatial data; Ict; Interorganizational cooperation; Services; Geographic information systems
	Abstract	Inter-organizational issues are very challenging in emergency management (EM). In this paper, aspects of information and communication technologies (ICT), geographical information systems (GIS) and geospatial data (GSD) in the Swedish EM system, an EM system involving a large number of EM organizations, are reported based on a case study. The issues concerned include separated ICT & GIS development between organizations and formation of technological coalitions, problems of identification and access of GSD, located through the large number organizations, as well as uncoordinated launching of web-based GIS service. Possible implications of this situation for command and control are discussed. Additionally, areas for further research are suggested.
	Address	Department of Computer and Information Science, Linköping University, Sweden
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	COMPLEXITY and INTEROPERABILITY	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1019
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	Author	Murray Turoff; Michael J. Chumer; Xiang Yao; Joseph Konopka; Bartel A. Van De Walle
	Title	Crisis planning via scenario development gaming			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	207-212
	Keywords	Information systems; Competitive games; Crisis planning; Emergency preparedness; Gaming; Planning process; Scenario development; Sencario development; Crime
	Abstract	This paper introduces a particular approach to improving the planning process in emergency preparedness. This involves the specification of a competitive game to have opposing defense and offense teams develop and improve their respective plans for defense and offense.
	Address	New Jersey Institute of Technology, United States; DeVry University, NJ, United States; Tilburg University, Netherlands
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	TRAINING AND GAMING SYSTEMS	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1029
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	Author	Marcel Van Berlo; Richelle Van Rijk; Eric F. T. Buiël
	Title	A PC-based virtual environment for training team decision-making in high-risk situations			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	195-200
	Keywords	Fire extinguishers; Information systems; Personnel training; Virtual reality; Effectiveness and efficiencies; Firefighters; High-risk situations; Making decision; Team decision-making; Team training; Training program; Virtual training environments; Risk perception
	Abstract	Live team training of firefighters has several disadvantages. Firstly, it is costly because many team members and training staff are involved. Secondly, not all team members have the same competency level, and some individuals may just not be ready to train in a team context. Thirdly, live training in high-risk situations is difficult and dangerous. Consequently, critical situations can not be trained adequately. Following a scenario-based and a rapid prototyping approach, we are designing and developing a pc-based virtual training environment to train individual firefighters in making decisions in a team context operating in high-risk situations. This individual training program can better prepare the firefighters for live training, enhancing the effectiveness and efficiency of these team-training exercises. In this paper we describe the training-method, we outline how this is technologically implemented and discuss how we are planning to test the prototype.
	Address	TNO Defence, Security and Safety, Department of Training and Simulation, PO Box 23, 3769 ZG Soesterberg, Netherlands; TNO Defence, Security and Safety, Department of Training and Simulation, P.O. Box 96864, 2509 JG The Hague, Netherlands
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	TRAINING AND GAMING SYSTEMS	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1035
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	Author	Maarten Van Someren; Niels Netten; Vanessa Evers; Henriette Cramer; Robert De Hoog; Guido Bruinsma
	Title	A trainable information distribution system to support crisis management			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	203-206
	Keywords	Hardware; Collaborative settings; Crisis response; Dynamic workflow modeling; Information distribution systems; Information distributions; Information overloads; Support crisis management; User profile; Information systems
	Abstract	Crisis response and management involve multiple collaborative actors who execute tasks in a dynamic setting. For the effectiveness of collaboration and crisis fighting it is essential that all actors have access to relevant information necessary for their tasks. Managing the information flow, i.e. presenting the right information to the right person at the right time, is of great importance. However, the complexity of a crisis event makes it very difficult to keep an overview of all ongoing activities and information flow within the entire crisis environment. In this paper we address the problem of selecting and distributing information to users as a function of their characteristics, tasks and the state of their workflows in a collaborative setting. In particular, we propose a trainable system for information distribution that will be able to support the dynamic nature of collaborative processes and provide users with task-relevant information. We expect that this will reduce problems due to information overload and will lead to more effective collaboration between all actors in the crisis management environment.
	Address	Human-Computer Studies Laboratory (HCS), University of Amsterdam (UvA), Netherlands; Gedragswetenschappen (GW), University of Twente (UT), Netherlands
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	TRAINING AND GAMING SYSTEMS	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1046
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	Author	Rene Windhouwer; Gerdien A. Klunder; F.M. Sanders
	Title	Decision support system emergency planning, creating evacuation strategies in the event of flooding			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	171-180
	Keywords	Artificial intelligence; Behavioral research; Decision support systems; Disaster prevention; Disasters; Information systems; Oil well flooding; Risk perception; Traffic control; Decision support system (dss); Decision supports; Emergency planning; Evacuation; Evacuation strategy; Extreme weather; River flooding; Traffic flow; Floods
	Abstract	The Decision Support System (DSS) Emergency Planning is designed for use in the event of sea or river flooding. It makes accessible all the information related to the decision whether to evacuate an area. An important factor in this decision is the time required for the evacuation. The model used by the DSS Emergency Planning system to estimate the time required employs a strategy that prevents congestion on the road network in the area at risk. The use of the DSS Emergency Planning system during the proactive and prevention phases enables disaster containment organisations to prepare better for a flood situation. Moreover, all relevant information is saved and is therefore available for the post-disaster evaluation. The DSS Emergency Planning system can play a significant role in ensuring that the evacuation of an area at risk goes according to plan. In the future the DSS Emergency Planning system can also be used to evacuate people in the event of a nuclear, natural fire or extreme weather disaster.
	Address	Ingenieursbureau Oranjewoud, Netherlands; TNO Inro, Netherlands
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	DECISION SUPPORT SYSTEMS	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1094
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	Author	Mark Wood
	Title	Cell@lert, for government-to-citizen mass communications in emergencies; 'It's about time'			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	323-326
	Keywords	Cells; Cellular telephones; Disasters; Information systems; Mobile phones; Risk management; Cellular mobile; Cellular system; Emergency management; Individual cells; International scale; Mass communication; Reserved capacity; Specific areas; Cytology
	Abstract	Cell Broadcasting has been an existing feature of GSM, UMTS, CDMA and PDC for many years, which however is rarely used. It has three attributes that make it very good for Government to Citizen mass communications in emergencies. 1) It uses reserved capacity for this feature; traffic does not take its bandwidth. Therefore it works even if the cellular system is in full overload, as it always is during disasters. 2) It can place millions of text messages on mobile phone within seconds, and is scalable to any size of broadcast including international scale without any additional time penalty. Most mobile phones have the capability now, so there is no need to build more infrastructures or replace phones. 3) By selecting the individual cells to be used, specific areas can be targeted with different messages, so that people in one area can be asked to evacuate, while in another they can be advised to stay. The government of Holland is the first in the world to adopt the technology, which will be operational by May 2005.
	Address	Cellatlert, United States
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	EMERGENCY ANNOUNCEMENT AND WARNING SYSTEMS	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1098
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	Author	Max Wyss
	Title	Earthquake loss estimates applied in real time and to megacity risk assessment			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	297-299
	Keywords	Developing countries; Disaster prevention; Disasters; Human resource management; Information systems; Risk assessment; Earthquake risk; Global community; International rescue; Loss estimates; Major disasters; Organizational aspects; Real-time loss; Satellite images; Earthquakes
	Abstract	Real time loss estimates within one to two hours after major earthquakes are becoming useful for disaster managers and rescue teams to respond rapidly and at an optimal level. Tests show that the accuracy is low, but major disasters can be reliably distinguished from inconsequential earthquakes. Many technical and organizational aspects of these estimates can and should be improved. An analysis of what magnitude of disaster is likely to occur, if a major earthquake should occur near a megacity in a developing country shows that much work needs to be done to mitigate the risk, and that the global community is ill prepared to deal with such large disasters.
	Address	World Agency of Planetary Monitoring and Earthquake Risk Reduction, Geneva, Switzerland
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	EARLY WARNING AND RESPONSE: SPECIAL SESSION	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1110
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	Author	Yan, S.
	Title	Design of enterprise crisis predicting system based on cluster and outlier data mining			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	143-145
	Keywords	Forecasting; Industry; Information systems; Statistics; Cluster; Crisis predicting system; Frame construction; Working process; Data mining
	Abstract	In order to solve such problems as half-structured and non-structured data analysis in enterprise crisis predicting system, a predicting system based on cluster and outlier data mining is put forward. The system organization, frame construction, function and working principles are illustrated. And the working process is showed by an example of cheat predicting. The experimental results show that this method is efficient and it is a new way to solve such problems.
	Address	School of Economics and Management, Harbin Engineering University, 150001, China
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	POSTER SESSION	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1117
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	Author	Hans Zimmermann
	Title	Recent developments in emergency telecommunications			Type	Conference Article
	Year	2005	Publication	Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2005
	Volume		Issue		Pages	327-334
	Keywords	Disasters; Information systems; Telecommunication; Analysis and evaluation; Early warning; Emergency; Emergency preparedness and response; Mitigation; Regulatory frameworks; Response; Telecommunication technologies; Emergency services
	Abstract	Recent Developments in the telecommunication technology offer a number of additional tools not only for the providers of emergency and disaster response, but may also facilitate early warning. Their application depends, however, on the regulatory framework governing telecommunications and on their appropriateness for the specific requirements in the pre-, peri- and postimpact phases of an event. Telecommunications are a key element for to the success of emergency preparedness and response, and the application of all available technologies and networks saves lives. The recent events in the Indian Ocean Region will have to be the subject of detailed analysis and evaluation of all existing mechanisms, hopefully leading to improvements in the organizational and operational field. First information available already in the immediate aftermath of the events of 26 December 2004 has been applied to the considerations in the present paper.
	Address	CEASA, IARU, United States
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Brussels	Editor	B. Van de Walle, B. Carle
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9076971099	Medium
	Track	EMERGENCY ANNOUNCEMENT AND WARNING SYSTEMS	Expedition		Conference	2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	1163
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	Author	Aurélien Acquier; Sébastien Gand; Mathias Szpirglas
	Title	Stake S-holder management and crisis resilience a case study in a public transportation company			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	528-539
	Keywords	Information systems; Collective action; Crisis management; External stakeholders; Potential values; Public transportation companies; Qualitative case studies; Stakeholder management; Stakeholder management model; Anchorages (foundations)
	Abstract	Stakeholder perspectives on crisis management provide a useful descriptive framework for analyzing crises and making crisis narratives. However, their actionability for crisis management, i.e. possibility to use stakeholder management models into operational crisis management processes, remains an under-investigated question. The purpose of this article is to discuss the operational value of stakeholder frameworks for crisis management. Drawing on a qualitative case study of a successful crisis management process in a public transportation company, we investigate the activities set up by the crisis cell to manage internal and external stakeholders during the crisis. In our case, successful stakeholder management relied on: 1) good diagnosis capabilities for the design of an appropriate corporate positioning; 2) an ability to manage coherently a set of emerging and heterogeneous issues involving stakeSholders ; 3) the capacity to set up a tightly coupled form of organization, involving both crisis cell members and various anchorage points, i.e. specific actors involved in the project before the crisis, who were already in contact with key stakeholders as part of their day-to-day activities. We then discuss the practical and theoretical implications of this analysis and the potential value stakeholder perspectives for crisis management.
	Address	Center for Management Science, Ecole Nationale Supérieure des Mines de Paris, France
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	STAKEHOLDER COORDINATION FOR CRISIS MANAGEMENT	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	250
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	Author	Bo Andersson; Jonas Hedman
	Title	Issues in the development of a mobile based communication platform for the swedish police force and appointed security guards			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	181-187
	Keywords	Cellular telephones; Civil defense; Disasters; E-learning; Law enforcement; Management information systems; Mobile phones; Risk management; Standards; Communication platforms; Emergency management; Information systems development; Learning experiences; Legal requirements; Mobile-based; Multimedia messages; National standard; Interoperability
	Abstract	This paper presents the learning experiences from the development of a mobile-based communication platform, called OrdningsVaktsCentralen (OVC). OVC can be translated to Security Guard Central. OVC is designed to enable the Swedish Police Force (SPF) to comply with new legal requirements and enhance their collaboration with Appointed Security Guards (ASG). The focus of this paper is on the early phases of development; in particular on the specific technical issues such as interoperability and standards used in the development of mobile based systems. The learning experiences are as follows: firstly, when developing mobile based systems we suggest and recommend that the analysis phase should be enhanced and it should address the interoperability between mobile phones on one hand and operators on the other hand. Secondly, global and national standards, such as the MMS7 for sending multi-media messages, are not always standardized. It seems that operators and mobile phone manufacturers make minor alterations and interpretations of the standard and thereby some of the benefits found in standards disappear. Thirdly, mobile based communication platforms have a large potential for contributing to the field of emergency management information systems since they can be based on open and nationally accepted standards.
	Address	Department of Informatics, School of Management, Lund University, Sweden
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	COMMUNICATION CHALLENGES IN EMERGENCY RESPONSE	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	265
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	Author	Ignacio Aedo; Daniel Sanz; Paloma Díaz; Jorge De Castro
	Title	Modelling emergency response communities using RBAC principles			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	426-434
	Keywords	Access control; Civil defense; Disasters; Information systems; Risk management; Development stages; Emergency management systems; Emergency response; Empirical evaluations; Levels of abstraction; Role-based Access Control; User centred design; Web engineering; Management information systems
	Abstract	One of the main design challenges of any Emergency Management System (EMS) is the diversity of users and responsibilities that must be considered. Modelling the access capabilities of different communities of users is a relevant concern for which the RBAC (Role-Based Access Control) paradigm provides flexible and powerful constructs. In this paper we describe how we used an RBAC meta-model to specify at different levels of abstraction the access policy of a specific EMS called ARCE (Aplicación en Red para Casos de Emergencia). This approach has made it possible to face access modelling at earlier development stages, so that stakeholders got involved in analytical and empirical evaluations to test the correctness and effectiveness of the access policy. Moreover, since the RBAC meta-model is embedded into a web engineering method, we put into practice a holistic process which addresses different design perspectives (structure, navigation, presentation, interaction and access) in an integrated way.
	Address	Laboratorio DEI, Universidad Carlos III de Madrid, Spain; Dirección General de Protección Civil, Ministerio del Interior, Spain
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	COMMUNITIES IN EMERGENCY MANAGEMENT	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	257
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	Author	Jaco Appelman; Elisabeth A. M. Van De Kar; Mariëlle Hengst-Bruggeling; Josine Van De Ven; Paul Burghardt
	Title	A service elicitation process for crisis management technologies			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	352-361
	Keywords	Information systems; Requirements engineering; Crisis management; Design Methodology; Gss; Service elicitation; Technological applications; User groups; Design
	Abstract	New information technological applications, that aim to support better professional responses to incidents and crises' are being developed at an increasing rate. We observe in almost any disaster that actions by civilians also contribute substantially to alleviation of the effects of a crisis. We are largely unaware what crisis management services would be of use to civilians under these particular circumstances; just as it is difficult for users to specify requirements for services based on novel technologies. These insights guided the design of a service elicitation approach that can be repeatedly used for different user groups. In this paper we introduce a design methodology and discuss outcomes of a first test-session. We reflect in the conclusions on improvements to the design.
	Address	Delft University of Technology, Netherlands; Delft University of Technology and TNO, Netherlands; TNO and DECIS-lab, Netherlands; DECIS-lab, Netherlands
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	RESEARCH METHODS IN CRISIS DECISION MAKING	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	269
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	Author	Gerd Van Den Eede; Willem J. Muhren; Raphaël Smals; Bartel A. Van De Walle
	Title	IS capability for incident management and the DERMIS design premises			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	251-261
	Keywords	System theory; Capability trap; Emergency Response Information Systems; Incident Management; Iscram; System Dynamics; Emergency services
	Abstract	In this paper we present a dynamic model of the performance of an organization's Incident Management process as determined by the capability of its supporting emergency response information system. Our work is based on the Capability Trap model by Repenning & Sterman (2001) and draws from the many insights on emergency response information systems design as described in the DERMIS (Dynamic Emergency Response Management Information System) framework established by Turoff et al. 2004. Whereas the latter describes the premises that underlie an Information System (IS) that is capable of ensuring a reliable and flexible emergency response, the present paper contributes to the research field by looking at the interrelations of the aforementioned premises. We take a System Dynamics approach and gain insights in the key determinants of IS Capability by highlighting the mutual interdependences grouped around the concepts of adaptability, control, implicit knowledge and explicit knowledge.
	Address	Vlekho Business School, Brussels, Belgium; Tilburg University, Netherlands
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	SYSTEM DYNAMICS MODELING FOR EMERGENCY MANAGEMENT	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	227
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	Author	Patricia Gómez Bello; Ignacio Aedo; Fausto Sainz; Paloma Díaz; Jorge De Castro
	Title	M-ARCE: Designing an ubiquitous mobile office for disaster mitigation, services and configuration			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	121-126
	Keywords	Disasters; Information systems; Internet; Ubiquitous computing; Wireless networks; Wireless telecommunication systems; Disaster mitigation; Emergency situation; Indoor environment; International assistance; Multinational cooperations; Pda; Ubiquitous hypermedia; Wireless communications; Mobile devices
	Abstract	Cooperation and mutual assistance in emergency situations is one of the main objectives of the Latin-American Association of Governmental Organisms of Civil Defense and Protection. To promote such collaboration m-ARCE has been developed; an ubiquitous mobile office for disaster mitigation where users can send and receive information anywhere and anytime. When a catastrophe happens in a country, and almost all infrastructure is destroyed, mobile technology, such as mobile devices and wireless networks, offers the user resources to ask for help and to manage it. Latin-American Countries often suffer catastrophes that provoke numerous human losses and major economic and social problems. International assistance and collaboration with the affected country is necessary to help in its recovery. The Web, like Internet, offers static office services to users who can access information using an infrastructure in indoor environments. On the other hand, mobile computing and networking use the Internet, together with mobile physical devices linked to it, and software platforms built upon it, to design and coordinate systems across countries. In the ubiquitous mobile office design, we describe how services, such as chat, email and wireless communication, should be configured for emergency situation. We make use of ubiquitous hypermedia -linked nodes in ubiquitous spaces- to ensure mobility and accessibility to the mobile device interface, such as PDAs and smartphones.
	Address	DEI Laboratory, Computer Science Department, Carlos III University of Madrid, Avda. de la Universidad 30, 28911 Leganés, Spain; Dirección General de Protección Civil y Emergencias, Ministry of Interior, Quintiliano 21, 28002 Madrid, Spain
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	INCIDENT COMMAND SYSTEMS WORKFLOW MANAGEMENT	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	299
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	Author	Delia Berrouard; Krisztina Cziner; Adrian Boukalov
	Title	Emergency scenario user perspective in public safety communication systems			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	386-396
	Keywords	Information systems; Spatial distribution; Telecommunication; Communication technologies; Emergency response; Emergency situation; Information flows; Organization structures; Public safety; Public safety communications; User study; Emergency services
	Abstract	In the area of emergency response communication technologies, consideration of organization structure is critical in order to begin the understanding of user needs and optimize the development of effective technologies. User studies were carried out during the Wireless Deployable Network System European project-WIDENS. This paper discusses the information flow and spatial distribution of different European organizations involved in emergency response for various large-scale scenarios. The paper presents the operational view of emergency situation and related communication flows in several countries. Key results revealed that similarities exist in organizational roles, holding specific responsibilities in terms of location and task. Hierarchical arrangements and information flow may also be similar. However, difficulties lie in the efficient transmission of information due to slow information flow. Spatial distribution of personnel varies for scenarios. Future European studies are recommended for the advancement of our understanding of these newly addressed issues in public safety communication technologies and the needs of users in Europe.
	Address	Communication laboratory, Helsinki University of Technology (HUT), P.O: Box 2300, Fin-02015 Hut, Finland
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	RESEARCH METHODS IN CRISIS DECISION MAKING	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	315
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	Author	Art Botterell
	Title	The common alerting protocol: An open standard for alerting, warning and notification			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	497-503
	Keywords	Disasters; Information systems; Alerting; Common alerting protocols; Data standards; Emergency; Warning; Xml
	Abstract	This document describes the OASIS Common Alerting Protocol (CAP) standard, review its history and current status, and propose some directions for its future application and development. This XML content standard specifies a canonical data model for alerting, warning and notification messages. By abstracting the essential elements of effective warning messages from the underlying delivery technologies, CAP simplifies the integration of diverse warning delivery systems and provides a simple template for the creation of alerts and warnings. CAP is being used in a variety of warning systems and applications, but its full potential has yet to be exploited.
	Address
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	DESIGN AND STANDARDS IN EMERGENCY MANAGEMENT SYSTEMS	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	339
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	Author	Guido Te Brake; Tjerk De Greef; Jasper Lindenberg; Jouke Rypkema; Nanja Smets
	Title	Developing adaptive user interfaces using a game-based simulation environment			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	6-10
	Keywords	Experiments; Human engineering; Information systems; Adaptive user interface; Cognitive engineering; Crisis management; Experimentation; Game-Based; Real world environments; Simulation environment; Unreal tournament; User interfaces
	Abstract	In dynamic settings, user interfaces can provide more optimal support if they adapt to the context of use. Providing adaptive user interfaces to first responders may therefore be fruitful. A cognitive engineering method that incorporates development iterations in both a simulated and a real-world environment is used to develop new adaptive concepts. In a simulated 3D-world, created with the Unreal Tournament game-engine, a team of emergency personnel have to rescue people and develop an understanding of the situation. We believe a game-based simulation environment can provide an effective platform for experiments in which crisis management situations can be created under controlled circumstances. Using this simulation, support concepts based on adaptive user interfaces can be developed and evaluated before they are implemented in a real-world setting. This paper describes the work that has been done, and presents the design of the planned experiments.
	Address	TNO Human Factors, Soesterberg, Netherlands
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	Position and Research in Progress Papers	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	343
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	Author	Belinda Braunstein; Troy Trimble; Rajesh Mishra; B.S. Manoj; Leslie Lenert; Ramesh R. Rao
	Title	Challenges in using of distributed wireless mesh networks in emergency response			Type	Conference Article
	Year	2006	Publication	Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	ISCRAM 2006
	Volume		Issue		Pages	30-38
	Keywords	Accidents; Computer network performance evaluation; Diseases; Emergency services; Information systems; Wireless mesh networks (WMN); Broadband Communication; Distributed management; Distributed wireless; Hybrid wireless mesh network; Large scale disasters; Performance evaluation; Topology control; Wireless Mesh networks (WMNs); MESH networking
	Abstract	Wireless Mesh Networks (WMNs) are formed by self-organized wireless nodes that use multi-hop wireless relaying. These networks are useable in a variety of situations ranging from fixed residential broadband networking based on rooftop wireless mesh nodes to emergency response networks for handling large scale disasters. Quick deployability, minimal configuration, broadband communication, and easiness of reconfigurability are the major characteristics that make WMNs a suitable choice for emergency applications. There exist several open research issues in using such WMNs for emergency response applications. We, in this paper, present a hybrid distributed wireless networking architecture, Extreme Networking System (ENS), and present large set of performance observations collected from a real distributed hybrid wireless mesh network used for supporting a medical emergency response application. We present the traffic behavior observed in our network when a client server medical emergency response application is employed. The performance observations on real-traffic scenarios for emergency response application underlines the need for focusing further research on topology control, reliability, service availability, and distributed management. We observed that though there are several challenges that need to be solved, a WMN is a favorable choice for emergency response networking.
	Address	CalIT2-UCSD, University of California San Diego, San Diego, CA 92093-0436, United States
	Corporate Author				Thesis
	Publisher	Royal Flemish Academy of Belgium	Place of Publication	Newark, NJ	Editor	B. Van de Walle, M. Turoff
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	9090206019; 9789090206011	Medium
	Track	WORKSHOP ON FUTURE COMMUNICATION REQUIREMENTS FOR EMERGENCY RESPONSE	Expedition		Conference	3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	344
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