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Dipak Singh, Shayan Shams, Joohyun Kim, Seung-jong Park, & Seungwon Yang. (2020). Fighting for Information Credibility: AnEnd-to-End Framework to Identify FakeNews during Natural Disasters. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 90–99). Blacksburg, VA (USA): Virginia Tech.
Abstract: Fast-spreading fake news has become an epidemic in the post-truth world of politics, the stock market, or even during natural disasters. A large amount of unverified information may reach a vast audience quickly via social media. The effect of misinformation (false) and disinformation (deliberately false) is more severe during the critical time of natural disasters such as flooding, hurricanes, or earthquakes. This can lead to disruptions in rescue missions and recovery activities, costing human lives and delaying the time needed for affected communities to return to normal. In this paper, we designed a comprehensive framework which is capable of developing a training set and trains a deep learning model for detecting fake news events occurring during disasters. Our proposed framework includes infrastructure to collect Twitter posts which spread false information. In our model implementation, we utilized the Transfer Learning scheme to transfer knowledge gained from a large and general fake news dataset to relatively smaller fake news events occurring during disasters as a means of overcoming the limited size of our training dataset. Our detection model was able to achieve an accuracy of 91.47\% and F1 score of 90.89 when it was trained with the first 28 hours of Twitter data. Our vision for this study is to help emergency managers during disaster response with our framework so that they may perform their rescue and recovery actions effectively and efficiently without being distracted by false information.
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Dunn, M. M. (2023). Aphorme: An Intralingual Translation Tool for Emergency Management and Disaster Response. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 1033–1041). Omaha, USA: University of Nebraska at Omaha.
Abstract: While multilingual translation needs (from one or more language(s) to one or more others) in disaster events are a “perennial issue” among responders in crisis-affected communities (Crowley & Chan, 2011) and calls are being made to consider the access to (and translation of) information during crisis a human right (Greenwood et al., 2017), the literature that deals with intralingual translation in disaster is limited in places where it should thrive, such as crisis communication, translation studies, and rhetoric. Intralingual translation is of increasing relevance in disaster not only because of potential variability in literacy levels among those affected (O’Brien, 2020) but because responding to/planning for disaster requires an understanding of the ‘operational’ terms used (but not always shared) by other responding agencies in the field. This paper calls for increased attention to intralingual translation needs in disaster and introduces a translation technology (“Aphorme”) designed to mitigate those needs.
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Duygu Pamukcu, Christopher W. Zobel, & Andrew Arnette. (2020). Characterizing Social Community Structures in Emergency Shelter Planning. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 228–236). Blacksburg, VA (USA): Virginia Tech.
Abstract: During emergencies, it is often necessary to evacuate vulnerable people to safer places to reduce loss of lives and cope with human suffering. Shelters are publically available places to evacuate, especially for people who do not have any other choices. This paper overviews emergency shelter planning in disaster mitigation and preparation and discusses the need for better responding to people who need to evacuate during emergencies. Recent evacuation studies pay attention to integrating social factors into evacuation modeling for better prediction of evacuation decisions. Our goal is to address the impact of social behavior on the sheltering choices of evacuees and to explore the potential contributions of including social network characteristics in the decision-making process of authorities. We present the shelter utilization problem in South Carolina during Hurricane Florence and discuss an agent-based modeling approach that considers social community structures in modeling the shelter choice behavior of socially connected individuals.
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Duygu Pamukçu, Christopher William Zobel, & Andrew Arnette. (2019). A New Data-Driven Approach to Measuring Hurricane Risk. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Improving disaster operations requires understanding and managing risk. This paper proposes a new data-driven approach for measuring the risk associated with a natural hazard, in support of developing more effective approaches for managing disaster operations. The paper focuses, in particular, on the issue of defining the inherent severity of a hazard event, independent of its impacts on human society, and concentrates on hurricanes as a specific type of natural hazard. After proposing a preliminary severity measure in the context of a hurricane, the paper discusses the issues associated with collecting empirical data to support its implementation. The approach is then illustrated by comparing the relative risk associated with two different locations in the state of North Carolina subject to the impacts of Hurricane Florence in 2018.
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Duygu Pamukcu, Christopher Zobel, & Yue Ge. (2022). A Data Envelopment Analysis-based Approach for Managing Performance of Public Service Systems During a Disaster. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 144–153). Tarbes, France.
Abstract: In addition to their normal task of supporting community participation, engagement, and improved information access, information technology-based public service systems are also essential for maintaining critical services and providing effective communication with citizens before, during, and after emergencies. This study focuses on the impacts of disaster events on the operational performance of such service systems and discusses opportunities for managing service efficiency by rearranging and reallocating resources during emergencies. To the best of our knowledge, this is the first attempt to provide a practical method for improving the relative efficiency of public service systems in such a context. We suggest a Data Envelopment Analysis (DEA) approach for quantifying the relative efficiencies associated with service requests from an input-output-based standpoint, and discuss the Orange County (Florida) 311 non-emergency service system, in the context of the COVID-19 pandemic, as an example of how such operational efficiency can be managed during a disruption.
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Duygu Pamukcu, Christopher Zobel, & Yue Ge. (2021). Analysis of Orange County, Florida 311 System Service Requests During the COVID-19 Pandemic. In Anouck Adrot, Rob Grace, Kathleen Moore, & Christopher W. Zobel (Eds.), ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management (pp. 208–217). Blacksburg, VA (USA): Virginia Tech.
Abstract: The Orlando metropolitan area in Florida, where Walt Disney World is located, is intimately familiar with impacts of natural disasters because of the yearly threat of hurricanes in the southeastern United States. One of the tools that has aided them in their efforts to monitor and manage such disasters is their 311 non-emergency call system, through which local residents can issue requests to the municipality for disaster-related information or other services. This paper provides a preliminary examination of the potential for the Orange County 311 system to provide actionable information to them in support of their efforts to manage a different type of disaster: the COVID-19 pandemic. The potential of the system to support the County in this context is illustrated through several preliminary analyses of the complete set of service requests that were registered in the first ten months of 2020.
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E. Martina Granholm. (2017). What about IT? Crisis Exercises for Multiple Skills. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 341–352). Albi, France: Iscram.
Abstract: Cooperation and interaction demands digital skills. In an agile context, there is no time for learning while doing, implicating that many of the skills need to be practiced beforehand. Since exercises are one way of enhancing skills needed in crisis situations, it is important to know what skills are practiced during the exercises. This review aims to understand what skills have been practiced during exercises conducted in Sweden between 2010 and 2014. Data was obtained from 15 evaluations of exercises including multiple actors. Most exercises practiced collaboration, communication, information and shared situation awareness skills. Results showed that 4 out of 15 had a specific goal in terms of technology use. Exercises with explicit technology goals are effective as a way to change opinions about the tool in question. The participants requests additional exercises specifically targeting routines and the use of technological tools.
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Edjossan-Sossou, A., Selouane, K., Sayah, M. A., Ouabou, M., Vignote, C., Capitaine, M., et al. (2023). An innovative scenario-based modeling tool for the management of resilient water resources. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 808–821). Omaha, USA: University of Nebraska at Omaha.
Abstract: As freshwater availability for domestic and agro-industrial uses is highly sensitive to climate change, there is an urgent need for the management of this critical resource to be resilient, i.e., to cope with and rapidly recover from climate risks. To achieve this resilient goal, decision-makers need to have a comprehensive understanding of (i) the current and future local water resources, (ii) the ways these resources are and will be impacted by climate change, and (iii) the effects their management decisions can have. In this paper, we present an innovative scenario based modeling tool that help decision-makers make the most appropriate decision towards managing water resources: the Resilience Performance Assessment (RPA). This GIS-based decision support tool illustrates the current and future effects of climate change on local water resources and simulates the outcomes of different water resources management strategies. The RPA helps guide decision-makers towards the implementation of context specific adaptation strategies.
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Edward J. Glantz, & Frank E. Ritter. (2017). Integrative Risk Identification Approach for Mass-Gathering Security. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 363–373). Albi, France: Iscram.
Abstract: Effective risk management begins with successful risk identification. Unfortunately, traditional approaches may lead to haphazard and incomplete results. To overcome this, we present a new integrative approach to improve risk identification that sequentially investigates protector-views and narrow scopes using literature review, ethnography, and subject matter expertise. This paper illustrates this approach by identifying man-made and natural threats to mass-gathering events in general, and stadium security as an example. Improving risk identification enhances resilience to known risks by enabling planning and development of targeted response strategies. Working from a more complete portfolio of risk resilience strategies may also improve flexibility and agility to respond to new and emerging risks.
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Edward J. Glantz, Frank E. Ritter, Don Gilbreath, Sarah J. Stager, Alexandra Anton, & Rahul Emani. (2020). UAV Use in Disaster Management. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 914–921). Blacksburg, VA (USA): Virginia Tech.
Abstract: Unmanned aerial vehicles (UAV) provide multiple opportunities to first responders and disaster managers, especially as they continue to improve in affordability as well as capabilities. This paper provides a brief review of how UAV capabilities have been used in disaster management, examples of current use within disaster management, as well as adoption considerations. Example disaster domains include fires, tornadoes, flooding, building and dam collapses, crowd monitoring, search and rescue, and post disaster monitoring of critical infrastructures. This review can increase awareness and issues when considering UAVs by those challenged with the management of crisis and disaster events.
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Efstratios Kontopoulos, Panagiotis Mitzias, Jürgen Moßgraber, Philipp Hertweck, Hylke van der Schaaf, Désirée Hilbring, et al. (2018). Ontology-based Representation of Crisis Management Procedures for Climate Events. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 1064–1073). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: One of the most critical challenges faced by authorities during the management of a climate-related crisis is the overwhelming flow of heterogeneous information coming from humans and deployed sensors (e.g. cameras, temperature measurements, etc.), which has to be processed in order to filter meaningful items and provide crisis decision support. Towards addressing this challenge, ontologies can provide a semantically unified representation of the domain, along with superior capabilities in querying and information retrieval. Nevertheless, the recently proposed ontologies only cover subsets of the relevant concepts. This paper proposes a more “all-around” lightweight ontology for climate crisis management, which greatly facilitates decision support and merges several pertinent aspects: representation of a crisis, climate parameters that may cause climate crises, sensor analysis, crisis incidents and related impacts, first responder unit allocations. The ontology could constitute the backbone of the decision support systems for crisis management.
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Elina Ramsell, Sofie Pilemalm, & Tobias Andersson Granberg. (2017). Using Volunteers for Emergency Response in Rural Areas – Network Collaboration Factors and IT support in the Case of Enhanced Neighbors. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 985–995). Albi, France: Iscram.
Abstract: In public services, there is a trend to increasingly utilize collaborations with non-professional volunteers for certain tasks, one example being emergency response. In many of these collaborations, information technology (IT) is an essential tool, and inadequate IT support can have far-reaching consequences--including even the loss of lives. Since a volunteer is a different type of actor, and may have different technical requirements, compared to professionals, there is a need to explore how collaborations between professionals and volunteers can be successfully developed. This paper is based on a case study of the Enhanced Neighbor project, which uses volunteers as first responders in emergency response. The study highlights important factors to consider when involving volunteers, including how IT can foster the collaboration, and the volunteers' needs for IT support.
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Elina Ramsell, Tobias Andersson Granberg, & Sofie Pilemalm. (2019). Identifying functions for smartphone based applications in volunteer emergency response. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Emergency response organisations struggle with resource constraints and thereby faces challenges in providing
high-quality public services. Utilising voluntary first responders is one way to address these challenges. There
are different types of volunteers who can help at an emergency site, e.g. citizen volunteers or voluntary
professionals from other occupations. To successfully engage with and utilise these resources, adequate
information and communication technology (ICT) is necessary. In this meta-study, combining and further
exploring two previous studies, the aim is to identify, analyse and evaluate suitable functions for smartphone
applications that can be used to dispatch and support volunteers. The results show that the functions can be
divided into essential ones that are necessary for the response to work at all, and others that might contribute to a
more effective response. The study also shows that the same functions can be used for different volunteer
groups.
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Elmhadhbi Linda, Karray Mohamed Hedi, & Archimède Bernard. (2018). Towards an Operational Emergency Response System for Large Scale Situations: POLARISC. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 778–785). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: After a lot of recent natural and human-made disasters all over the word, the large scale emergency response process is becoming very critical and challenging. Lives can be lost and property can be harmed. To respond to these major threats, an effective operational emergency response system needs to address the necessity of data sharing, information exchange and correlation between different Emergency Responders (ERs) including firefighters, police, health care services, army, municipality and so on to successfully respond to large scale disasters. Therefore, the goal of this paper is to introduce POLARISC, an interoperable software solution based on a common and modular ontology shared by all the ERs. Its main objective is to solve the problem of semantic difference and heterogeneity of data to guarantee a common understanding among the various ERs in order to coordinate and to obtain a real time operational picture of the situation.
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Emir Dervisevic, & Miralem Mehic. (2021). Overview of Quantum Key Distribution Technique within IPsec Architecture. In Anouck Adrot, Rob Grace, Kathleen Moore, & Christopher W. Zobel (Eds.), ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management (pp. 391–403). Blacksburg, VA (USA): Virginia Tech.
Abstract: Quantum key distribution (QKD) is a method for secret key distribution which is secure against any future computational threat. In this paper we give an overview of existing solutions that integrate QKD method within the most popular architecture for establishing secure communication in modern IP (Internet Protocol) networks – IPsec (Internet Protocol security). The provided overview can be used to further design the integration of QKD within IPsec architecture striving for a standardized solution.
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Emma Hudson-Doyle, Douglas Paton, & David Johnston. (2018). Reflections on the communication of uncertainty: developing decision-relevant information. In Kristin Stock, & Deborah Bunker (Eds.), Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. (pp. 166–189). Albany, Auckland, New Zealand: Massey Univeristy.
Abstract: Successful emergency management decision-making during natural hazard events is fundamentally dependent upon individual and team situation awareness (i.e., how selection, interpretation, and understanding of available information defines the problem and identifies solutions) while operating under high time and risk pressures. The development and evolution of SA, and response effectiveness during a crisis, depends upon information and advice from external experts. This advice is characterised by stochastic (system variability) and epistemic (lack of knowledge) uncertainty, constraining decision-making and blocking or delaying action. How this uncertainty is communicated, and managed, varies throughout the phases of emergency management. Through this 'Insight' paper, we review how people cope with uncertainty, individual and team factors that affect uncertainty communication, and inter-agency methods to enhance communication. We propose communicators move from a one-way dissemination of advice, towards two-way and participatory approaches that identify decision-relevant uncertainty information needs pre-event, for communication efforts to focus on in-event.
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Encarnación, T., & Wilks, C. R. (2023). Role of Expressed Emotions on the Retransmission of Help-Seeking Messages during Disasters. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 340–352). Omaha, USA: University of Nebraska at Omaha.
Abstract: Emergency managers rely on formal and informal communication channels to identify needs in post-disaster environments. Message retransmission is a critical factor to ensure that help-seekers are identified by disaster responders. This paper uses a novel annotated dataset of Twitter posts from four major disasters that impacted the United States in 2021, to quantify the effect that expressed emotions and support typology have on retransmission. Poisson regression models are estimated, and the results show that messages seeking instrumental support are more likely to be retransmitted. Expressions of anger, fear, and sadness increase overall retweets. Moreover, expressions of anger, anticipation, or sadness increase the likelihood of retransmission for messages that seek instrumental help.
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Enrique Caballero, Angel Madridano, Dimitrios Sainidis, Konstantinos Konstantoudakis, Petros Daras, & Pablo Flores. (2021). An automated UAV-assisted 2D mapping system for First Responders. In Anouck Adrot, Rob Grace, Kathleen Moore, & Christopher W. Zobel (Eds.), ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management (pp. 890–902). Blacksburg, VA (USA): Virginia Tech.
Abstract: Recent advances in the Unmanned Aerial Vehicles (UAVs) sector have allowed such systems to carry a range of sensors, thus increasing their versatility and adaptability to a wider range of tasks and services. Furthermore, the agility of these vehicles allows them to adapt to rapidly changing environments making them an effective tool for emergency situations. A single UAV, or a swarm working in collaboration, can be a handy and helpful tool for First Responders (FRs) during mission planning, mission monitoring, and the tracking of evolving risks. UAVs, with their on-board sensors, can, among other things, capture visual information of the disaster scene in a safe and quick manner, and generate an up-to-date map of the area. This work presents a system for UAV-assisted mapping optimized for FRs, including the generation of routes for the UAVs to follow, data collection and processing, and map generation.
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Eric Daudé, Kevin Chapuis, Clément Caron, Alexis Drogoul, Benoit Gaudou, Sebastien Rey-Coyrehourq, et al. (2019). ESCAPE: Exploring by Simulation Cities Awareness on Population Evacuation. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Partial or total horizontal evacuation of populations in urban areas is an important protection measure against a natural or technological risk. However, casualties during massive displacement in a context of stress and in a potentially degraded environment may be high due to non-compliance with instructions, accidents, traffic jams, incivilities, lack of preparation of civil security or increased exposure to hazards. Working in evacuation plans is therefore fundamental in avoiding casualties caused by improvisation and in promoting self-evacuation whenever possible. Since it is impossible to re-create the conditions of a crisis on the ground to assess such evacuation plans, there is a need for realistic models in order to evaluate them using simulations. In this paper, we present the ESCAPE software framework that helps in the development of such plans and testing them. In particular, ESCAPE, which uses the GAMA open-source platform as a core component, provides an agent-based simulation tool that supports simulation of the evacuation of a city's population at fine temporal and Geographical scales. The framework was developed such that it works for a wide range of scenarios, both in terms of hazards, geographical configurations, individual behaviors and crisis management. In order to show its adaptability, two applications are presented, one concerning the evacuation of the city of Rouen (France) in the context of a technological hazard and the other pertaining to the evacuation of the district of Hanoi (Vietnam) in the event of floods.
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Eric Rigaud, Anouck Adrot, Frank Fiedrich, Nour Kanaan, Miriam Klein, Farnaz Mahdavian, et al. (2020). Borderland Resilience Studies. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 338–355). Blacksburg, VA (USA): Virginia Tech.
Abstract: This article describes the definition and characteristics of borderland resilience studies as an academic field, and precisely its core phenomenon, major themes or components and challenges. The phenomenon of borderland resilience is firstly defined. The results of empirical studies complete the conceptual description. Finally, the article proposes a set of research and development challenges.
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Erik A.M. Borglund. (2017). The Role of Artefacts in Creating a Common Operational Picture During Large Crises. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 191–203). Albi, France: Iscram.
Abstract: This paper is about the work that takes place during large police operations in different command post settings, and how artefacts are used in the collaborative process in creating a common operational picture (COP). We apply “artefactual multiplicity” as our analytical lens. An interpretative research approach has been applied in form of ethnographical field studies using observation and informal interviews as data collection techniques. The artefacts that have been studied are definable as common artefacts, i.e. artefacts that are commonly available in our work environment. Based upon the five separate studies, the artefacts studied are found to be very important as collaborative tools and many also have embedded visualization functionalities. The main contribution from this research is 1) extensive knowledge about how the artefacts are used in the establishment of the COP during large police operations, where the process of establishing the COP is, to a very large extent, dependent upon the artefacts' collaborative and multiple functions; 2) the proposal and suggestion to study the whole staff and the artefacts used by the staff as one heterogeneous unit, as a record of activities. Studies of single artefacts in isolation reduce the possibility of seeing the full multiplicity of all the artefacts used within the staff, and the complexity of the intertwined web of artefactual functions.
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Erik AM Borglund, & Martina Granholm. (2020). You Talk the Talk – But What Do You Talk About? In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 295–302). Blacksburg, VA (USA): Virginia Tech.
Abstract: Post-crisis analysis of transboundary crises in Sweden is problematic due to limited documentation. We believe that there is a need to find tools to better understand the command and control, and to understand how the information sharing that takes place during larger crises works. This paper presents the results of an ongoing research, as well as findings about how the TETRA system is used for information sharing in transboundary crises. The data used was collected from two large emergency exercises, where Swedish, Finnish and Norwegian TETRA systems were merged. Communication in 10 shared talk groups was recorded, transcribed and analyzed. The communication in shared TETRA-talk-groups mostly focused on information about the accident, the recourses and first respond units, as well as the actions of each unit. The research also exemplifies and shows that communication within TETRA-talk-groups in transboundary crisis can give new insight into how command and control works.
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Erik Borglund, & Jonas Hansson. (2022). Tactical Police Interventions: Design Challenges for Situational Awareness. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 1037–1047). Tarbes, France.
Abstract: Police officers’ situational awareness during tactical intervention can be crucial for how they act and whether they use the correct level of force in extreme situations. This paper presents preliminary findings in ongoing research focusing on police tactical interventions and situational awareness. Twenty-one police officers were interviewed, and a video sequence of a shorter car chase was used to set the scene in the interviews. The interviewed police officers described their tactical decisions applying the standardized tactical approach applied in the Swedish police. In the analysis, a focus on how situational awareness is gained and how situational awareness is affected by tactical decisions is presented. The study indicates that the situational awareness process begins before the actual intervention (pre-intervention phase). During the actual intervention, situational awareness is very complex. Technology supporting police officers’ cognition, as well as management and control of one or many risk areas, is identified.
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Erik Borglund, Martina Granholm, & Ulf Andersson. (2021). Virtual Emergency Operation Centre: How to manage a crisis from an EOC when you need to work from home. In Anouck Adrot, Rob Grace, Kathleen Moore, & Christopher W. Zobel (Eds.), ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management (pp. 238–245). Blacksburg, VA (USA): Virginia Tech.
Abstract: What happens when an organization requires its employees to work from home during a pandemic that needs to be managed? This research in progress article focuses on TELCOALPHA and their transition of the emergency operation centre (EOC) to be digital and distributed. A qualitative research method approach was applied and liminality has been used as lens to investigate the passage from analog to digital. Focus has been on understanding the transition and how they handled ambiguity within the organization when their crisis management moved online. The transition was successful, and two areas were identified as important to this success: 1. TELCOALPHA used IT that the staff in the crisis organization already had experience of working with prior to the Covid-19 pandemic; 2. TELCO_ALPHA ran crisis management team meetings as they would run regular business meetings. There was no new “crisis management structure” at the meetings.
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Erik Prytz, Anna-Maria Grönbäck, Krisjanis Steins, Craig Goolsby, Tobias Andersson Granberg, & Carl-Oscar Jonson. (2020). Evaluating the Effect of Bleeding Control Kit Locations for a Mass Casualty Incident Using Discrete Event Simulation. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 167–178). Blacksburg, VA (USA): Virginia Tech.
Abstract: The purpose of this study was to develop a simulation model to evaluate bleeding control kit location strategies for a mass casualty incident scenario. Specifically, the event simulated was an explosion at a large sports arena. The model included a representation of the arena itself, simulated crowd movements following the detonation of an improvised explosive device, injuries and treatments, and different ways for immediate responders to help injured patients using tourniquets. The simulation model gave logically consistent results in the validation scenarios and the simulation outcomes were in line with the expected outcomes. The results of the different tourniquet location scenarios indicated that decentralized placement (more than one location) is better, easy access is important (between rather than at emergency exits) and that an increased number of available tourniquets will result in an increased number of survivors.
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